A
Customer None
Phone +918979494562
Rep Ankit Patro
Date 2026-02-18 16:31
Duration 0:13
Source None

Call History

4 attempts
Total Attempts4
First CallFeb 18, 2026
Last CallFeb 18, 2026
Total Talk Time0.6 min
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Technical Quality
0.0/10

Active Alerts

3
!

Low Performance: Ankit Patro

Ankit Patro scored 0.0/10 on call with None. Review recommended.

!

No Close Attempt: Ankit Patro

Ankit Patro did not attempt to close on call with None. Coaching opportunity.

!

No Rapport or Discovery: Ankit Patro

Ankit Patro skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Unknown
Language Preference Malayalam
Brand Awareness none
Readiness to Buy Cold
Lead Type inbound

Conversation Flow

Opening Type failed_connection
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:13 (13s)
Primary Language Malayalam
Code Switching None
Total Speaker Turns 5
Rep Words / Customer Words 0 / 5
Rep Longest Monologue 0s
Customer Longest Monologue 1s
Silence Gaps (>2s) 2 (max 3.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Low
Filler Words None
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:00
Call Start
Customer attempts to initiate contact but receives no response.

Confusion Signals

1
One-way communication

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Repeated greetings with no response.

Call Transcript

Click to expand
Source File +918979494562 18-2-2026, 4-31-55pm.mp3
Transcript +918979494562_18-2-2026,_4-31-55pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18983