A
Customer None
Phone +916370359795
Rep Ankit Patro
Date 2026-02-13 10:44
Duration 0:09
Source None

Call History

6 attempts
Total Attempts6
First CallFeb 13, 2026
Last CallFeb 25, 2026
Total Talk Time0.2 min
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Technical Quality
0.0/10

Active Alerts

3
!

No Rapport or Discovery: Ankit Patro

Ankit Patro skipped both rapport building and needs discovery on call with None.

!

Low Performance: Ankit Patro

Ankit Patro scored 0.0/10 on call with None. Review recommended.

!

No Close Attempt: Ankit Patro

Ankit Patro did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Unknown
Language Preference Marathi
Brand Awareness none
Brand Sentiment neutral
Readiness to Buy Cold
Lead Type inbound

Conversation Flow

Opening Type other
Opening Quality poor
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 0:09 (9s)
Primary Language Marathi
Secondary Language English
Code Switching Low
Total Speaker Turns 3
Rep Words / Customer Words 1 / 7
Rep Longest Monologue 1s
Customer Longest Monologue 7s
Silence Gaps (>2s) 1 (max 3.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Low
Needs-Based Selling No
Value Stacking No
Urgency Creation None
Script Adherence Low
Filler Words High
Follow-Up Commitment No
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Key Moments

1
00:04
Customer mentions 'Still recording'
Indicates the customer may be unaware they are on a live call with an agent.

Confusion Signals

1
Customer mentions 'Still recording' indicating they might not know the call is active.

Sentiment Arc Detail

Phase Order Sentiment Note
opening 1 neutral Customer is confused or talking to someone else.

Call Transcript

Click to expand
Source File +916370359795 13-2-2026, 10-44-36am.mp3
Transcript +916370359795_13-2-2026,_10-44-36am_transcript.json
Ingested 2026-03-01 11:19
Call ID #18979