A
Call Intelligence
Wasim with Amal — Feb 20, 2026 12:55
Deal Lost
Cold
Lead Source
Meta AdsCall History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Amal
Amal did not attempt to close on call with Wasim. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
27% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:57 (58s)
Primary Language
English
Code Switching
None
Total Speaker Turns
16
Rep Words / Customer Words
118 / 24
Rep Longest Monologue
12s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
What is the cost?
You know casual checkup but what is the cost in that you
|
price | Customer | Yes | direct disclosure + value stacking | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main product offering discussed in response to the lead's inquiry. |
Key Moments
300:04
Rep Introduction
Establishes the reason for the call and identifies the lead.
00:36
Price Inquiry
Customer shifts focus to cost, indicating price sensitivity.
00:40
Price Disclosure
Rep reveals the 18,000 INR price point; the call ends shortly after.
Discovery Questions
1
Q1
I just want to know whether you are looking for a casual checkup or are you facing any health issues?
Resistance Signals
2
Immediate price inquiry
Short, clipped responses
Confusion Signals
1
Initial confusion about the caller's identity
Topics Discussed
Advanced Health Checkup
181 Parameters
Home Collection
Pricing
Consultations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'Who is this?' and seems slightly confused about the call initially. |
| Discovery | 2 | neutral | Answers the rep's question about the type of checkup. |
| Pricing | 3 | neutral | Asks for the cost directly. |
Call Transcript
Click to expand
Speaker 0
0.85s
Hello.
Speaker 1
1.85s
Hello.
Speaker 0
2.47s
is this mister wasim?
Speaker 1
4.17s
Who is this?
Speaker 0
4.99s
Hi Waseem, my name is Amal. I'm calling from IO. You had enquired about the advanced health checkup here.
Speaker 1
8.33s
Enquire
Speaker 0
11.07s
dats why ai am pulling yu.
Speaker 1
12.37s
Advance.
Speaker 0
13.25s
advance health checkup sir.
Speaker 1
15.75s
health checkup.
Speaker 0
16.69s
Yeah, health checkup. I'm calling you from IO, A I W O. We are a wellness center in Chennai. So we do pan India home collection and uh we do 181 parameters test.
Speaker 1
28.13s
So
Speaker 0
28.25s
So I got an enquiry from your side. So I just want to know whether you are looking for a casual checkup or are you facing any health issues?
Speaker 1
36.67s
You know casual checkup but what is the cost in that you
Speaker 0
40.41s
Uh it is eighteen thousand sir. One eight. So it's a complete analysis of one eighty one parameters and omega three omega six and also doctor consultation dietician consultation everything is covered in this.
Speaker 0
54.91s
Hello.
Speaker 0
57.27s
Hello.