A
Call Intelligence
Siddharth with Amal — Feb 21, 2026 10:25
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
15% into call
Pitch Approach
Technical/Educational
Closing Attempt
Yes
Closing Technique
other
Call Ending
follow_up_scheduled
Call Structure
Duration
4:01 (241s)
Primary Language
Hindi
Secondary Language
English
Code Switching
High
Total Speaker Turns
46
Rep Words / Customer Words
482 / 198
Rep Longest Monologue
28s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Value/Product
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Redundancy with regular tests
Ye cheezen toh mostly vo bhi cover karte the jyada hum doctor nahi nahi
|
value/product | Customer | Yes | differentiation/value stacking | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Skeptical | Preventive care test with 183 biomarkers including hormones, liver, kidney, and cancer markers. |
| epigenetic test | Rep | -- | Interested | Test to determine exact biological age; sample sent to US California. |
| aiwo 181 blood test | Rep | 65250.00 | Neutral | Full package including doctor and nutrition consultation. |
Key Moments
301:16
Objection Handling
Rep successfully differentiates AIWO from standard yearly checkups by citing biomarker volume.
03:08
Price Reveal
Rep quotes 65,250 INR; customer remains engaged and asks for reports rather than rejecting price.
03:16
Sample Report Request
Critical trust-building moment where customer wants to see the output before buying.
Discovery Questions
1
Q1
aap ab test lenge toh kab tak lene ke liye plan kar rahe hain sir?
Trust Signals
2
Asks for sample reports
Asks about specific technology used
Resistance Signals
2
Mentions they already do these tests yearly elsewhere
Defers decision to 'discuss' later
Confusion Signals
1
Clarifying if epigenetic test is also blood-based
Topics Discussed
AIWO 181
Epigenetic Test
Biomarkers
Biological Age
Pricing
Sample Reports
Delhi Lab Tie-ups
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Curious about the company and technology. |
| Middle | 2 | neutral | Questions the value vs. regular diagnostic tests. |
| Closing | 3 | neutral | Agrees to receive WhatsApp info and review. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.41s
Hello.
Speaker 1
2.95s
Haan ji.
Speaker 0
3.71s
Sir, main Ivo se baat kar raha hoon.
Speaker 1
6.63s
Haan ji bataiye.
Speaker 0
7.73s
Sir aapne hamara age test mein interest likhaya hai sir.
Speaker 1
11.97s
Haan ji haan ji haan ji, mere ko batayenge kaise kya company kya karti hai aapka aur kya technology ka use karti hai.
Speaker 0
17.63s
Haan ji sir, main aapko detail se explain karunga, hamara company Longevity Wellness Center hai sir, toh hum log.
Speaker 1
24.37s
Kaapad aaple center.
Speaker 0
25.99s
Hamara center Chennai mein hai sir Tamil Nadu.
Speaker 1
29.23s
Achha tumhi ladu saavat karo. Haan ji.
Speaker 0
30.89s
Haan ji sir, lekin hum log Pan India diagnostic service provide karte hain sir.
Speaker 1
35.59s
Accha ji.
Speaker 0
36.99s
Toh ye age test mein na kya do test hote hain sir, Ivo 181 karke ek blood test hai aur epigenetic test hote hain sir. Toh ye Ivo 181 ek preventive care test hai sir, ismein 183 biomarkers cover karte hain.
Speaker 0
54.57s
Ismein aapko hormone hormone panel liver profile kidney profile aur aapka vitamin level sara cheez aapko pata chal jayega, aapke cancer panels aur cardiac risk markers bhi ismein hum log cover karte hain sir.
Speaker 1
69.91s
Theek hai ji, jaise ki jo hum regular test karate hain yearly basis ke upar.
Speaker 0
74.45s
Haan.
Speaker 1
74.61s
Ye cheezen toh mostly vo bhi cover karte the jyada hum doctor nahi nahi
Speaker 0
76.73s
Nahi sir, nahi nahi, aap aap India mein koi bhi diagnostic center mein na aapko ek sau aath bi biyo markers ek single test mein nahi cover karte aur especially hum log Omega test bhi karwate hain jo hum log inflammation marker bolte hain.
Speaker 0
93.05s
Toh omega test sirf Delhi Delhi mein ek center hai jahan pe iska
Speaker 1
93.49s
Mega Test
Speaker 0
100.39s
Test kiya jata hai hum log ka tie up us center se hai sir. Haan sir. Usually usually koi bhi diagnostic center mein aapko omega test.
Speaker 1
105.07s
Usually.
Speaker 0
111.33s
Usually nahi karvate, aap specifically bolne se hi karvate.
Speaker 1
113.51s
Specifically
Speaker 1
114.91s
Par jaise aapne liver bola, kidney bola, ye sab test toh humne abhi jaise karaye hain, humne is time upay aur even cancer markers bhi karaye the maine.
Speaker 0
121.91s
Ji sir, like yeh aap alag alag se karwa sakte hain, lekin hamara bahut advanced hota hai aur bahut saare markers cover hote hain, totally ek sau teen markers hote hain, jismein hum log blood aur urine samples cover karte hain, lete hain sir.
Speaker 0
136.15s
Aur iske saath aur ek test bhi hai jo hai epigenetic test.
Speaker 0
140.37s
Yeh aapka case of aging aap ek saal mein aap soch rahe hain ki aapka ek ek year extra ho raha hai karke.
Speaker 0
149.55s
Lekin ismein hum log ko aapka exact biological age kya hai karke pata chal jayega, yeh bahut advanced diagnostic test hai poore India mein.
Speaker 1
157.51s
Toh ye bhi hum three by blood se karte hain, ye bhi blood se karte hain.
Speaker 0
160.67s
Ismein hum log blood aur swab like aapka saliva sample lete hain sir, iska result aane ke liye lagbhag thirty days ho jata hai, aapka sample US California mein test hota hai sir, toh wahan jaake.
Speaker 1
165.61s
Result
Speaker 1
173.59s
Haan
Speaker 0
174.81s
Wahan se aapka report aayega aur yeh test ke saath hum log aapko doctor consultation aur nutrition consultation bhi dete hain jo complimentary hote hain sir.
Speaker 1
184.13s
Theek hai, toh aap mujhe iski pricing bataiye kya pricing hai?
Speaker 0
188.03s
Ye dono test mila ke aapko aata hai sixty five thousand two fifty rupees sir.
Speaker 1
192.95s
Theek hai, toh inki koi sample report aap de sakte hain jaise aap jo kisi patient ki ya koi aapne bata rakhi ho? Theek hai, ji ji.
Speaker 0
196.59s
Ji ji ji, hum log patient ka sample report nahi bhej sakte hain, hum log hamare paas sample report hota hai, main aapko WhatsApp, yeh aapka WhatsApp number hai sir.
Speaker 1
204.03s
Main
Speaker 1
206.57s
Haan ji haan ji main WhatsApp mein bol raha hoon.
Speaker 0
208.31s
Ji sir, main aapko WhatsApp mein saara details forward karta hoon, theek hai? Aap jab like aap apna pin code bhi share kariye taaki hum log check kar sakte hain ki aapka location mein availability hai ki nahi karke hum log saara details aapko WhatsApp mein bata denge sir.
Speaker 1
225.17s
Koi issue nahi hai aap mujhe share kijiye main aapko share karta hoon.
Speaker 0
227.75s
Okay sir, aur ek baat sir, like aap ab test lenge toh kab tak lene ke liye plan kar rahe hain sir?
Speaker 1
235.73s
Ek baar main dekh leta hoon, phir ek baar discuss karunga aapse.
Speaker 0
238.45s
Theek hai sir theek hai thank you sir thank you.
Speaker 1
240.07s
Thank you thank you.