A
Call Intelligence
Siddharth with Amal — Feb 21, 2026 10:20
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Amal
Amal skipped both rapport building and needs discovery on call with Siddharth.
No Close Attempt: Amal
Amal did not attempt to close on call with Siddharth. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
paid
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:28 (28s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
11
Rep Words / Customer Words
48 / 32
Rep Longest Monologue
6s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
I am comfortable in Hindi.
|
communication | Customer | Yes | transfer/callback promise | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Interested | Introduction of the reason for the call. |
Key Moments
200:11
Customer Inquiry
Customer confirms seeing the ad and immediately asks for price, showing high intent.
00:20
Language Check
Agent identifies language mismatch which dictates the rest of the interaction.
Trust Signals
2
Confirmed seeing the advertisement
Directly asked about the process/system
Enthusiasm Signals
1
Immediate questions about price and system
Resistance Signals
1
Language barrier (refusal to continue in English)
Topics Discussed
IO Age Test
Pricing
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged the call. |
| Inquiry | 2 | positive | Showed active interest in the product details. |
| Closing | 3 | neutral | Agreed to a callback in preferred language. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 0
0.77s
hello. es es eta?
Speaker 1
3.13s
Haji.
Speaker 0
4.09s
Hi Siddharth, this is Amal calling you from IO. You had enquired about the IO age test. That's why I'm calling you.
Speaker 1
11.91s
Haan ji haan ji aapko ek ad dekha tha maine. Price kya hai kya system hai aur kya rehta hai aapka ismein?
Speaker 0
13.93s
Price
Speaker 0
18.11s
Are you comfortable in speaking in English?
Speaker 1
21.43s
I am comfortable in Hindi.
Speaker 0
23.23s
Okay. So I'll arrange a call back with someone who knows NDTRA.
Speaker 1
26.63s
Okay thank you. Okay thank you.
Speaker 0
27.23s
oke thank you.