A
Call Intelligence
Sandeep Mohindra with Amal — Feb 20, 2026 12:43
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
7.0/10
Pitch Effectiveness
6.5/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
7.0/10
Active Alerts
2No Rapport or Discovery: Amal
Amal skipped both rapport building and needs discovery on call with Sandeep Mohindra.
No Close Attempt: Amal
Amal did not attempt to close on call with Sandeep Mohindra. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
28% into call
Pitch Approach
Feature-led
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:48 (49s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
82 / 41
Rep Longest Monologue
9s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Third-party Consultation
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult physician
Can you watch app me the thing and then I will consult my physician.
|
third-party consultation | Customer | Yes | agreement/compliance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Explaining the service scope including blood tests and consultations. |
Key Moments
300:14
Product Feature Pitch
Rep defines the value proposition (180+ biomarkers).
00:30
Customer Request for WhatsApp
Customer moves the conversation to an asynchronous channel for review.
00:41
Physician Consultation Mention
Identifies the physician as a key influencer in the decision-making process.
Trust Signals
2
Willingness to share WhatsApp
Directly asking for the sample report
Resistance Signals
1
Deferring to physician
Topics Discussed
Blood test
Biomarkers
Omega 3/6
Doctor consultation
Dietician consultation
WhatsApp follow-up
Physician consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused by the initial greeting but receptive. |
| Pitch | 2 | neutral | Asks for details and requests WhatsApp info. |
| Closing | 3 | neutral | Agrees to review the report. |
Call Transcript
Click to expand
Speaker 0
0.39s
Hello.
Speaker 1
1.33s
Hello?
Speaker 0
2.07s
S. S. Shanti?
Speaker 1
3.53s
Yeah?
Speaker 0
4.17s
Hi Sandeep, this is Amal from IO. You had enquired about our advanced health checkup. That's why I called you, sir.
Speaker 1
11.57s
yaa, yes, what is it about?
Speaker 0
14.53s
This is a blood test sir covering one eighty plus biomarkers and also omega three omega six index and we also give doctor consultation dietician consultation everything.
Speaker 1
24.43s
Okay.
Speaker 0
24.49s
So yeah, I just wanted to share you the sample report and I want you to go through it. And
Speaker 1
30.41s
Can you watch app me the thing and then I will consult my physician.
Speaker 0
35.71s
Sure, sure, sure, no problem, sir. Okay, I'll share it in WhatsApp, okay? Thank you. When should I give your call back, sir?
Speaker 1
36.69s
Okay. Okay.
Speaker 1
39.47s
Thank you.
Speaker 1
41.97s
let me take appointment with my suggestion after. okay. fine. okay.
Speaker 0
44.77s
okay. okay. fine fine. okay sir. thank you.