A
Call Intelligence
Ramesh v with Amal — Feb 21, 2026 10:10
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
3.0/10
Active Alerts
1No Close Attempt: Amal
Amal did not attempt to close on call with Ramesh v. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Educational
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:01 (62s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
26
Rep Words / Customer Words
108 / 54
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Location
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service Location
if you want to take Lexar, you need to come to Chennai, sir.
|
logistics | Rep | No | direct admission | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Neutral | Primary product of the campaign. |
| dexa scan | Customer | -- | Other | Customer specifically asks for this and notes he was previously told it's unavailable. |
Key Moments
200:40
Customer requests DEXA scan
The customer clarifies his specific interest, which differs from the agent's primary pitch.
00:54
Location barrier revealed
Agent informs the Hyderabad-based customer that the scan is only available in Chennai, effectively killing the lead.
Discovery Questions
2
Q1
Are you aware about the IO or the test that we do?
Q2
Where are you from sir?
Resistance Signals
2
Repeatedly steering conversation back to DEXA scan
Quickly ending call when location barrier was mentioned
Confusion Signals
1
Connectivity issues led to 'Hello, can you hear me?' loop
Topics Discussed
Biological Age
DEXA Scan
Location/Chennai
Hyderabad
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | negative | Connectivity issues and repeating that he wants a DEXA scan. |
| Closing | 3 | neutral | Ends call quickly once told he must travel to Chennai. |
Call Transcript
Click to expand
Speaker 1
0.65s
Hello.
Speaker 0
1.35s
haay saar, gud maarning.
Speaker 1
2.65s
Good morning.
Speaker 0
3.71s
Uh that day we had talked, right? I'm calling you from Ivo regarding that Ivo age test you enquired.
Speaker 1
10.97s
Yes, yes, yes.
Speaker 0
12.55s
Hello?
Speaker 1
13.65s
Yes, please sir.
Speaker 0
15.19s
Yeah, so so are you aware about the IO or the test that we do?
Speaker 1
21.57s
no I am not aware about it.
Speaker 0
23.59s
Okay sir. So sir,
Speaker 1
25.27s
I go
Speaker 0
26.89s
He said basically to find your biological age, okay?
Speaker 1
29.91s
Hello.
Speaker 0
30.91s
Hello, can you hear me?
Speaker 1
33.33s
Hello.
Speaker 0
33.99s
Hello, can you hear?
Speaker 1
34.91s
Yeah yeah please.
Speaker 0
36.33s
ya sir uh there is something called the biological age okay. uh you're you're
Speaker 1
40.59s
Yes, actually I asked you this Dex scan, right?
Speaker 1
45.45s
He told me that not available.
Speaker 0
48.53s
idhu idhu i am looking for this.
Speaker 1
48.85s
ai am lukking far da dak skan.
Speaker 0
51.65s
okey ver ar yu fram sar?
Speaker 1
53.35s
Hyderabad.
Speaker 0
54.57s
Okay, if you want to take Lexar, you need to come to Chennai, sir. I mean, we have the center here only.
Speaker 1
59.87s
Okay thank you.