A
Call Intelligence
Ramesh v with Amal — Feb 21, 2026 10:09
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Amal
Amal did not attempt to close on call with Ramesh v. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
other
Campaign Source
Meta | Leads | Age | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:17 (18s)
Primary Language
English
Code Switching
None
Total Speaker Turns
2
Rep Words / Customer Words
51 / 18
Rep Longest Monologue
13s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Neutral | Referencing the lead's original enquiry. |
Key Moments
200:00
Automated Screening
Speaker 0 appears to be an automated assistant or voicemail asking for name/reason, which often indicates a high-intent or busy professional lead.
00:04
Contextual Opening
Amal immediately establishes credibility by mentioning the specific 'two days' callback agreement.
Resistance Signals
1
Automated screening message
Topics Discussed
IO age test
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is behind an automated screening/voicemail system or gatekeeper message. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hi, if you record your name and reason for calling, I'll see if this person is available.
Speaker 1
4.81s
Hi sir, my name is Amal. That day we talked. I'm calling you from IO. You had enquired about the IO age test, right? So you asked me to call back after two days. So that's why I'm calling you. It's a good time. Can we talk?