A
Call Intelligence
None with Amal — Feb 20, 2026 17:39
Deal Lost
Cold
Call History
59 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
2.0/10
Active Alerts
3No Rapport or Discovery: Amal
Amal skipped both rapport building and needs discovery on call with None.
Low Performance: Amal
Amal scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Amal
Amal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
Cold
Decision Maker
Not Applicable
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:37 (38s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
17
Rep Words / Customer Words
68 / 41
Rep Longest Monologue
9s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
High
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:02
Agent explains the purpose of the call.
Identifies the call as an operational interaction for 'analysis' rather than a sales pitch.
00:08
Agent instructs on CRM form entry.
Clarifies that only the 'state' field is required in the 'add interaction' form.
Confusion Signals
1
Customer mentions 'nobody knows' regarding the process at 00:23.
Topics Discussed
CRM Data Entry
Interaction Analysis
Form Submission
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer asks 'tell me' in a casual tone. |
| Middle | 2 | neutral | Discussion about CRM form fields. |
| Closing | 3 | neutral | Casual sign-off. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.01s
Hello. Ya bro, tell me.
Speaker 1
2.85s
Yeah, actually, Amal, we need an interaction for analysis actually.
Speaker 0
7.49s
Okay. So I need to pick up. So you don't need to worry about it.
Speaker 1
8.25s
So you don't need to worry about yeah, add interaction I'm added actually. In that add interaction form only the state is only one field is required actually.
Speaker 0
18.05s
Okay.
Speaker 1
19.05s
so you can
Speaker 0
19.27s
Click on submit.
Speaker 1
21.63s
Ya that's it that is enough.
Speaker 0
23.37s
Okay. I think I need to tell people here also, no? Like nobody knows.
Speaker 1
27.47s
They are actually doing everything so they are they face no problem.
Speaker 0
31.43s
Overhead.
Speaker 1
31.43s
Overall.
Speaker 0
32.41s
Okay fine.
Speaker 0
34.39s
yaa bro.
Speaker 1
34.39s
Ya bro.
Speaker 1
36.71s
yaa okay.
Speaker 0
37.55s
Hi.