A
Call Intelligence
None with Amal — Feb 20, 2026 16:45
Deal Lost
Cold
Call History
59 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Amal
Amal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
N/A
Readiness to Buy
N/A
Decision Maker
User
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:57 (118s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
28
Rep Words / Customer Words
184 / 112
Rep Longest Monologue
13s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Usability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
App asks for too much info (name, etc.)
If I click on the interaction, it will ask for name, everything, no?
|
usability | Customer | Yes | technical adjustment | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| runo app interaction tracking | Rep | -- | Other | Explaining why calls weren't being recorded correctly. |
Key Moments
300:18
Explanation of required columns
Agent clarifies that only 'status' is mandatory, reducing user friction.
00:53
Unchecking interaction requirement
The definitive solution that removes the manual burden from the user.
01:40
User explains 'Personal' workaround
Reveals why tracking was failing (user was trying to hide the floating tab).
Trust Signals
2
User follows agent's instructions
User explains their previous workaround honestly
Confusion Signals
1
User was confused why calls weren't recording (00:31)
Topics Discussed
Runo App
Call Tracking
Interaction Logging
App Status
Technical Support
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the reason for the call. |
| Middle | 2 | neutral | Asking for clarification on how to use the app correctly. |
| Closing | 3 | positive | Confirmed the issue is resolved. |
Call Transcript
Click to expand
Speaker 0
0.71s
Hello
Speaker 1
0.73s
Hello. Ya bro, where you called?
Speaker 0
2.97s
Amal, actually the issue has been resolved actually. The issue is whether you closing the ad interaction after the any every call.
Speaker 1
13.81s
Like you were skipping. If I click on the interaction, it will ask for name, everything, no?
Speaker 0
13.83s
Like you were skipping.
Speaker 0
18.53s
Yeah, actually you don't need to fill that and all. Only there is a important means required column status whether it is as a option of connected or not connected.
Speaker 0
29.53s
average ankol.
Speaker 1
31.29s
Okay, so after every call we have to click on interactions and do what?
Speaker 0
35.95s
Yeah yeah actually after every call you are closing your closed app right so that the call was not recorded. Because the app got interrupted in that time.
Speaker 0
47.01s
so the call has tracking has stopped here.
Speaker 1
50.71s
okey so vaat vaat aam aai sapos tu du aaphṭar evari konṭ?
Speaker 0
53.43s
Actually, there is no need. Actually, I'm unchecked the interaction for you.
Speaker 1
59.91s
Okay.
Speaker 0
60.01s
Okay. I don't need to do that interaction.
Speaker 1
61.97s
I used to do that personal that stump first and I used to click on personal and it used to go.
Speaker 0
68.05s
ya ya personal call means it will go actually.
Speaker 1
70.87s
Hmm hmm.
Speaker 0
71.53s
Yeah, it's very option, right? After in business calls, you have to maintain that interaction for analysis purpose, like whether the call is connected or it's junk call or it's not connected for info purpose.
Speaker 1
84.65s
Okay.
Speaker 0
85.01s
so that we have that option there.
Speaker 1
88.31s
Okay fine. So from now on no need to do anything. It will automatically get
Speaker 0
94.17s
ya actually ya you can go to the room and you can dial the call. it will be an interaction not shown for you.
Speaker 1
100.69s
Okay, fine. See, in order to just get rid of that floating tab, I used to click on personal or something.
Speaker 0
106.77s
ya ya so that the tracking ended there.
Speaker 1
110.53s
okay.
Speaker 0
110.79s
that's the issue.
Speaker 1
112.43s
find that. so it's resolved right?
Speaker 0
114.75s
kya aahe stri solve?
Speaker 1
115.67s
Okay okay thank you.
Speaker 1
117.13s
Ya bhai.