A
Call Intelligence
None with Amal — Feb 20, 2026 15:07
Deal Lost
Cold
Call History
59 attemptsRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
3.0/10
Active Alerts
3No Rapport or Discovery: Amal
Amal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Amal
Amal did not attempt to close on call with None. Coaching opportunity.
Low Performance: Amal
Amal scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High (Technical)
Brand Sentiment
Neutral
Budget Sensitivity
None
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:40 (41s)
Primary Language
English
Secondary Language
Hindi/Tamil (Inferred from accent/context)
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
38 / 74
Rep Longest Monologue
4s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| runo app | Customer | -- | Neutral | Testing the dialer and recording functionality of the Runo application. |
Key Moments
200:01
Recording Confirmation
Customer confirms the call is being tracked in the system ('it was showing four now it's showing five').
00:24
Dialing Method Comparison
Customer explains they are testing dialing from the Runo app vs the native call log to see if both are tracked.
Trust Signals
1
Customer is following agent's instructions to test the app.
Confusion Signals
1
Customer unsure if settings were changed: 'I don't know whether they did anything.'
Topics Discussed
Runo App
Call Recording
App Settings
Call Logs
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking recording status. |
| Middle | 2 | neutral | Explaining dialing methods (Runo vs Call Log). |
| Closing | 3 | neutral | Agreeing to update later. |
Call Transcript
Click to expand
Speaker 1
0.59s
Hello.
Speaker 0
1.15s
okay that got called got recorded. it was showing four now it's showing five.
Speaker 1
6.61s
okay. aaftar vich sitting it aakchuli gatting gatt working?
Speaker 0
10.83s
I don't know. Now I just called, you asked me to call so I called, that's it. I don't know whether they did anything. I didn't do any other settings.
Speaker 1
17.41s
Okay.
Speaker 1
20.35s
Okay.
Speaker 0
21.75s
okay.
Speaker 1
21.93s
You're calling in from room apply.
Speaker 0
24.05s
aa that i dialed from runo app. this call i dialed from my call log itself. let's see whether this is also getting recognized.
Speaker 1
31.89s
ya it will be recorded I think so sometimes it may complete actually.
Speaker 0
36.51s
Okay. Okay fine let's see. I will update.
Speaker 1
39.05s
Okay.
Speaker 0
39.81s
oke thank you.