A
Call Intelligence
None with Amal — Feb 20, 2026 15:06
Deal Lost
Cold
Call History
59 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
2.0/10
Active Alerts
3No Rapport or Discovery: Amal
Amal skipped both rapport building and needs discovery on call with None.
No Close Attempt: Amal
Amal did not attempt to close on call with None. Coaching opportunity.
Low Performance: Amal
Amal scored 2.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Unknown
Language Preference
English
Brand Awareness
None
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
outbound
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:25 (26s)
Primary Language
English
Code Switching
None
Total Speaker Turns
9
Rep Words / Customer Words
31 / 33
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:04
Agent mentions manual duration calculation.
Indicates a technical issue with the call logging system.
00:24
Prospect terminates call to check recording.
Ends the interaction before any sales activity can occur.
Confusion Signals
1
Recording status uncertainty
Topics Discussed
Call Recording
Call Duration Calculation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Greeting and acknowledging the agent. |
| Technical Discussion | 2 | neutral | Discussing the recording status of the phone. |
Call Transcript
Click to expand
Speaker 0
0.07s
Hello.
Speaker 1
1.23s
Yeah.
Speaker 1
1.95s
Thank you.
Speaker 1
4.47s
ya if this uh if this call recording uh then then we need to calculate the duration manually actually.
Speaker 0
11.05s
Okay, so I need to check whether this is getting recorded, right?
Speaker 1
15.69s
ya actually.
Speaker 0
17.37s
in my phone it's getting recorded but uh let's see. ya okay i'll cut this call and i'll tell you.
Speaker 1
24.49s
Ya okay.
Speaker 0
25.29s
Okay.