A
Call Intelligence
None with Amal — Feb 19, 2026 17:34
Deal Lost
Cold
Call History
59 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
0.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Amal
Amal did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
59
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
User
Brand Sentiment
Frustrated but cooperative
Readiness to Buy
Cold
Decision Maker
User
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Approach
Problem-Solution
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:14 (74s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
20
Rep Words / Customer Words
112 / 104
Rep Longest Monologue
11s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
System not recording calls correctly
I mean that calls I think forty or fifty calls I did I think but in in that it shows fourteen
|
technical issue | Customer | Yes | alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| runo dialer app | Customer | -- | Other | Technical troubleshooting for call logging accuracy. |
Key Moments
300:11
Customer highlights discrepancy
Customer claims 40-50 calls made but only 14 tracked; critical for performance metrics.
00:32
Solution provided
Agent directs customer to use the Runo dialer for accurate tracking.
01:03
POC Establishment
Amal takes ownership of the Runo relationship, building trust.
Discovery Questions
3
Q1
you shared one issue in support team right?
Q2
From which recording actually in your phone dialer or phone dialer only?
Q3
inside room you have a dialer right?
Trust Signals
2
Customer follows instructions to disable Wi-Fi calling
Customer agrees to try the suggested dialer
Resistance Signals
1
Disbelief in system metrics ('I'm definitely sure it's not ten minutes')
Confusion Signals
1
Confusion over why native dialer calls aren't tracking
Topics Discussed
Call tracking discrepancy
Native phone dialer vs Runo dialer
Wi-Fi calling interference
Talk time accuracy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Upset that 40-50 calls only showed as 14 in the system. |
| Middle | 2 | neutral | Explaining that disabling Wi-Fi calling didn't fix the issue. |
| Closing | 3 | positive | Accepts the solution to use the Runo dialer directly. |
Call Transcript
Click to expand
Speaker 0
0.19s
Hello
Speaker 1
0.53s
Hello. Aa yaa bro amma ippo Jayasuriya air samayathu.
Speaker 0
3.97s
Ya tell me tell me.
Speaker 1
6.07s
ya bro. you shared one issue in support team right?
Speaker 0
11.21s
Yeah yeah I mean that calls I think forty or fifty calls I did I think but in in that it shows fourteen and the talk time is shown as ten minutes. I'm definitely sure it's not ten minutes it would it will be more than that.
Speaker 1
24.21s
Okay. From which recording actually in your phone dialer or phone dialer only?
Speaker 0
29.47s
Phone dialer undu. Phone dialer.
Speaker 1
32.13s
aa ya bro. aa you aa you can call in runo dialer actually. aa it will track properly.
Speaker 0
37.67s
Equal
Speaker 1
39.29s
aa inside room you have a dialer right?
Speaker 0
41.35s
Yeah yeah but this lady told me I can call in both the things only. She said it could be that Wi-Fi calling was enabled.
Speaker 0
47.97s
But so we disabled it and I called her again but even that was not recorded.
Speaker 1
52.43s
ya it's it has issue in it actually. you can call it from runo. so it will be
Speaker 1
59.25s
track the accurately.
Speaker 0
61.65s
Okay let me do it.
Speaker 1
63.77s
Okay let me actually I am the point of contact for Runu. If any issues you can contact me.
Speaker 0
70.51s
Right.
Speaker 1
71.47s
Ya bro.
Speaker 0
72.17s
oke thank you.
Speaker 1
73.27s
ya thank you.