A
Call Intelligence
Laishram with Abijith — Feb 10, 2026 16:35
Deal Lost
Cold
Call History
1 attemptRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 2.0/10 on call with Laishram. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Laishram. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Laishram.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:29 (30s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
54 / 24
Rep Longest Monologue
6s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timeline
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Procrastination
I'll probably go, I mean, decide about it next next month or...
|
timeline | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Identifying the reason for the call based on lead inquiry. |
Key Moments
200:18
Customer deferral
The customer immediately shuts down the sales attempt by pushing the decision to next month.
00:28
Rep surrender
Rep accepts the deferral without asking for a specific follow-up date, effectively ending the lead's current momentum.
Resistance Signals
1
Deferred decision ('decide about it next next month')
Topics Discussed
Inquiry verification
Advanced 181 blood test
Decision timeline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement of the call. |
| Closing | 2 | neutral | Politely ending the call by deferring the decision. |
Call Transcript
Click to expand
Speaker 0
0.57s
Good afternoon.
Speaker 1
2.37s
Hello?
Speaker 0
3.01s
yaa good afternoon sir. am i speaking to laishram?
Speaker 1
6.51s
Yeah.
Speaker 0
7.27s
sar mai nem is abhijet and ai am kaaling phram aivo helth kair sentar phram chennai.
Speaker 0
12.63s
Yeah, so I was calling regarding an inquiry you put in for Ibo Advanced one eighty one blood test.
Speaker 1
18.81s
Yes, so I tried to talk to the person last time, so I'll probably go, I mean, decide about it next next month or...
Speaker 0
26.99s
O okay okay.
Speaker 1
27.65s
Okay.
Speaker 0
28.41s
All right, yeah, thank you.