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Call Intelligence

None with Abijith — Feb 10, 2026 13:04

Deal Lost Cold
Customer None
Phone +919994139649
Rep Abijith
Team Sales
Date 2026-02-10 13:04
Duration 2:38
Source None

Call History

4 attempts
Total Attempts4
First CallFeb 10, 2026
Last CallFeb 10, 2026
Total Talk Time2.7 min
Rep Performance
4.0/10
Pitch Effectiveness
3.0/10
Engagement
6.0/10
Conversion Probability
5.0%
Personalization
5.0/10
Technical Quality
4.0/10

Active Alerts

2
!

Poor Objection Handling: Abijith

Abijith handled only 0% of 2 objections on call with None.

!

No Close Attempt: Abijith

Abijith did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness Moderate
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Cold
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality Fair
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 35% into call
Pitch Approach Educational
Closing Attempt No
Closing Technique soft_close
Call Ending other

Call Structure

Duration 2:38 (158s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 56
Rep Words / Customer Words 284 / 262
Rep Longest Monologue 12s
Customer Longest Monologue 11s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Slightly Negative
Rep Confidence Medium
Needs-Based Selling Yes
Value Stacking No
Urgency Creation None
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment No
Total Objections 2
Handled Successfully 0
Handling Rate
0%
Dominant Category Logistics

Objections

2
Objection Category Raised By Handled Technique Quality
Distance/Location
Salem-la idhukkaaga namma selavu panni Chennai vara mudiyaadhu madam
 logistics Customer No deflection Poor
Online Consultation Quality
Illa madam, adhu nerla paarkira maadhiri varaadhu madam
 trust/quality Customer No acceptance Poor

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
preventive care screening Rep -- Neutral Explaining the core service of IO Wellness.
supplements Rep -- Interested Clarifying that they don't use Siddha or Ayurveda.

Key Moments

3
00:33
Age Disclosure
Customer identifies as 56, a prime demographic for preventive care.
01:15
Previous Interaction Mention
Customer reveals he was previously asked to join a Zoom call, indicating he is already in the funnel.
01:59
The 'Salem' Objection
The definitive turning point where the customer rejects the service based on the 8-hour travel distance.

Discovery Questions

3
Q1 Health related service edhanal enquiry pannirundheengala sir?
Q2 Unga age therinjukkalaamaa sir?
Q3 Health related issues edhuna irukka sir?

Trust Signals

1
Customer remembers previous interaction about Zoom.

Resistance Signals

3
Refusal to travel 8 hours from Salem.
Preference for local facilities in Salem/Erode.
Skepticism about online/Zoom consultations vs in-person.

Confusion Signals

1
Confusion over whether the agent is the same person who asked for a Zoom call previously.

Topics Discussed

Preventive Care Food Supplements Location/Travel Online vs Offline Consultation Age and Health Status

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Willing to talk and clarify who is calling.
Discovery 2 neutral Asking about the type of medicine (Siddha/Ayurveda).
Closing 3 neutral Firmly stating he will not travel to Chennai.

Call Transcript

Click to expand
Source File +919994139649 10-2-2026, 1-4-4pm.mp3
Transcript +919994139649_10-2-2026,_1-4-4pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18963