A
Call Intelligence
None with Abijith — Feb 20, 2026 18:38
Deal Lost
Cold
Call History
3 attemptsRep Performance
3.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Low Performance: Abijith
Abijith scored 3.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi (Dialect)
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:38 (39s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
42 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Lack of Recall
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of recall/Confusion
Are Hindi mein bolat toh ab na humne English yaad paakun franchise mein.
|
no interest | Customer | No | deferral | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Clarifying the customer's previous inquiry. |
Key Moments
200:15
Inquiry Clarification
Agent tries to link the call to a previous lead action, which the customer fails to recognize.
00:27
Customer Confusion
Customer mentions something about English and a franchise in a dialect, leading to the call's termination.
Discovery Questions
1
Q1
aap koi health related blood test wagairah kuch toh bhi inquiry kiye the sir?
Resistance Signals
2
Confusion about the inquiry
Language barrier/Dialect mismatch
Confusion Signals
2
Kaun sa?
Are Hindi mein bolat toh ab na humne English yaad paakun franchise mein
Topics Discussed
Ivo Healthcare
Blood test inquiry
Language/Communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Standard greeting. |
| Discovery | 2 | neutral | Customer asks 'Kaun sa?' (Which one?) and makes a comment about English/Franchise. |
| Closing | 3 | neutral | Agrees to a callback. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello.
Speaker 1
2.57s
Hello.
Speaker 0
3.27s
Hello sir.
Speaker 0
6.85s
Hello.
Speaker 1
7.17s
Aur.
Speaker 0
8.53s
Haan, main Ivo Healthcare company se call kiya tha aapko.
Speaker 1
8.77s
Haan
Speaker 1
14.57s
Accha.
Speaker 0
15.71s
Haan sir, aap koi health related blood test wagairah kuch toh bhi inquiry kiye the sir?
Speaker 1
22.73s
Kaun sa?
Speaker 0
24.37s
Blood test kar.
Speaker 1
27.69s
Are Hindi mein bolat toh ab na humne English yaad paakun franchise mein.
Speaker 0
32.55s
Okay, main aapko thodi der se call karta hoon.
Speaker 1
37.53s
Theek hai.
Speaker 0
38.15s
Okay.