A
Call Intelligence
Revati (Inquiry Name) with Abijith — Feb 19, 2026 12:22
Deal Lost
Cold
Call History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Revati (Inquiry Name).
No Close Attempt: Abijith
Abijith did not attempt to close on call with Revati (Inquiry Name). Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Not a lead
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:49 (49s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
68 / 16
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Identity/Wrong Number
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number / No Inquiry Made
Nahi.
|
not interested / junk | Customer | Yes | polite exit | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Interested | Mentioned as the reason for the inquiry. |
Key Moments
100:44
Customer denial
Customer confirms no inquiry was made, leading to the 'Junk Lead' classification.
Resistance Signals
1
Denial of inquiry
Confusion Signals
1
Customer asks 'Kya?' when company name is mentioned
Topics Discussed
Inquiry verification
Blood test
Wrong number
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is confused by the name Revati. |
| Closing | 2 | neutral | Customer denies inquiry and call ends politely. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello
Speaker 1
1.73s
Hello.
Speaker 0
2.39s
Ya good afternoon, is this Revati?
Speaker 0
9.61s
Hello.
Speaker 1
11.13s
Haan
Speaker 0
12.83s
Hello sir, actually like yeh Revati naam se ek inquiry aaya tha blood test ke liye, usi kaaran call kar raha hoon.
Speaker 1
21.33s
Kya?
Speaker 0
23.85s
Ivo Health Care Center se call kar raha hoon sir.
Speaker 1
27.39s
Hoon.
Speaker 0
28.45s
Toh Revati ke naam pe ek inquiry aaya tha blood test ke regarding.
Speaker 1
34.07s
Accha.
Speaker 0
34.87s
Haan.
Speaker 1
37.43s
Toh kya usko karna hai?
Speaker 0
37.45s
Toh kya usko
Speaker 1
39.29s
Kar rahi ho.
Speaker 0
39.69s
Toh vahi sir like aapne inquiry kuchh daale the.
Speaker 1
44.01s
Nahi.
Speaker 0
45.27s
Okay, toh wrong number hoga sir, anyways thank you.