A
Call Intelligence
None with Abijith — Feb 11, 2026 11:34
Deal Lost
Cold
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Unknown
Lead Type
follow_up
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:35 (35s)
Primary Language
Tamil
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
17
Rep Words / Customer Words
38 / 24
Rep Longest Monologue
6s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not Interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wrong Number / No Inquiry
by mistake vandhirukkum... Indha namma staff edhavadhu nondittu vaanga parcel-la sari.
|
not interested | Customer | Yes | acceptance | Good |
Key Moments
200:17
Inquiry Denial
Customer clarifies that the lead was generated by mistake, ending the sales opportunity.
00:29
DND Request
Customer requests no further calls.
Discovery Questions
1
Q1
neenga like health related-aa eadhavadhu enquiry potteengala?
Resistance Signals
2
Denial of inquiry
Request for Do Not Disturb
Confusion Signals
1
Customer suggests staff might have used the phone/parcel
Topics Discussed
Health inquiry verification
DND request
Staff error
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Discovery | 2 | neutral | States the inquiry was a mistake. |
| Closing | 3 | neutral | Requests DND and ends call politely. |
Call Transcript
Click to expand
Speaker 0
0.59s
Good morning.
Speaker 1
2.13s
Hello.
Speaker 0
2.79s
Hello, haa.
Speaker 1
3.77s
Hello.
Speaker 0
4.77s
Main Amit baath kar raha hoon Ivo Health Care Center se
Speaker 1
8.93s
Sollunga
Speaker 0
9.95s
Aa Ma'am, neenga like health related-aa eadhavadhu enquiry potteengala?
Speaker 1
15.75s
Okay
Speaker 0
17.33s
Okay, so by mistake vandhirukkum.
Speaker 1
19.27s
Okay okay edhavadhu.
Speaker 1
22.41s
Indha namma staff edhavadhu nondittu vaanga parcel-la sari.
Speaker 0
26.87s
Call varaadha maadhiriyaa?
Speaker 1
28.77s
Aa aamaa.
Speaker 0
29.53s
Okay okay do not disturb.
Speaker 1
30.47s
Idukkula pottukkonga okay.
Speaker 0
33.21s
Okay, thank you.
Speaker 1
34.23s
Achchaa.