A
Customer T.S.Ananda Theertha
Phone +919972472410
Rep Abijith
Team Sales
Date 2026-02-11 12:29
Duration 17:57
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 10, 2026
CityBengaluru

Call History

2 attempts
Total Attempts2
First CallFeb 11, 2026
Last CallFeb 11, 2026
Total Talk Time18.1 min
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
60.0%
Technical Quality
9.0/10

Active Alerts

1
!

No Close Attempt: Abijith

Abijith did not attempt to close on call with T.S.Ananda Theertha. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference English/Kannada
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt No
Closing Technique soft_close
Call Ending natural_end

Call Structure

Duration 17:57 (1077s)
Primary Language English
Secondary Language Kannada
Code Switching Low
Total Speaker Turns 218
Rep Words / Customer Words 1842 / 486
Rep Longest Monologue 102s
Customer Longest Monologue 15s
Silence Gaps (>2s) 4 (max 5.0s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Timing

Objections

1
Objection Category Raised By Handled Technique Quality
Recently had a checkup
it was Jan Jan last month... nothing actually there wasn't anything out of the ordinary.
time Customer Yes acknowledge and compare Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Neutral Comprehensive blood and urine analysis covering 183 biomarkers.
epigenetic test Rep -- Interested Analyzing biological age vs chronological age through DNA.

Key Moments

4
03:24
Network Switch
Customer takes the time to find a better signal, indicating high engagement.
08:26
Deficiency Disclosure
Customer admits to D3, B12, and Omega deficiencies, providing a 'hook' for the rep.
09:33
The 'Not Right Away' Pivot
Rep builds trust by not being pushy after learning of the recent test, instead suggesting a comparison.
13:23
Epigenetics Introduction
Rep successfully transitions from a standard blood test to a high-value 'biohacking' concept.

Discovery Questions

4
Q1 Are you aware of what a biomarker is?
Q2 Are you a vegetarian sir or do you eat [meat]?
Q3 Are you having any health concerns or do you have any health goals?
Q4 May I know the last time that you got checked up sir?

Trust Signals

3
Customer shares specific medical deficiencies
Customer asks for the company name spelling to look it up
Customer confirms WhatsApp availability

Enthusiasm Signals

2
Agreement with 'quality of life' philosophy
Interest in the Epigenetic/Biological age concept

Resistance Signals

2
Mention of having just done a test in January
Clarifying that the test is 'only blood' (checking for invasive procedures)

Confusion Signals

1
Confusion over company name spelling (IVO vs AIWO)

Topics Discussed

Preventive Care Biomarkers Vegetarianism Omega-3 Supplements Vitamin D3/B12 Epigenetics Longevity Japanese Lifestyle Biohacking VO2 Max

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite but slightly distracted by network issues.
Discovery 2 neutral Customer shares his supplement routine and recent test history.
Pitch 3 neutral Customer asks clarifying questions about the nature of the tests (blood vs ultrasound).
Closing 4 positive Agreeable to receiving more information via WhatsApp.

Call Transcript

Click to expand
Source File +919972472410 11-2-2026, 12-29-43pm.mp3
Transcript +919972472410_11-2-2026,_12-29-43pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18959