A
Call Intelligence
Prakash.S.B. with Abijith — Feb 12, 2026 15:17
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Prakash.S.B.. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
35% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:46 (227s)
Primary Language
English
Secondary Language
Kannada
Code Switching
Moderate
Total Speaker Turns
74
Rep Words / Customer Words
482 / 108
Rep Longest Monologue
24s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Time
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service availability in local area
You have you have service in Assam? ... Karnataka 573201.
|
logistics | Customer | Yes | direct confirmation | Good |
|
Busy/Time constraint
I'm a little busy now. Please will you call after 6 o'clock?
|
time | Customer | Yes | compliance/rescheduling | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Full body panel including thyroid, hormone, and tumor panels. |
Key Moments
400:25
Location Confirmation
Critical for lead qualification; customer wanted to ensure Hassan was covered.
01:00
Health Disclosure
Customer reveals diabetes and lipid concerns, providing the 'hook' for the pitch.
03:04
Price Reveal
18,000 INR price point introduced; customer did not object immediately.
03:40
Call Postponement
Customer ends call due to work, setting a clear follow-up time.
Discovery Questions
3
Q1
how regularly do you get health hiccups?
Q2
may i understand why why you think in that way sir?
Q3
have you seen the price for the test sir?
Trust Signals
2
Sharing specific medical conditions
Providing exact pincode for service check
Resistance Signals
1
Time constraint ('I'm a little busy now')
Confusion Signals
1
Clarification on service in Hassan/Assam
Topics Discussed
Diabetes
Lipid Profile
Hassan Serviceability
183 Biomarkers
Pre-diabetes
Pricing
Consultations
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and location. |
| Discovery | 2 | neutral | Sharing medical history and concerns. |
| Pitch | 3 | neutral | Listening to the agent's long explanation. |
| Closing | 4 | neutral | Needs to leave for work/busy. |
Call Transcript
Click to expand
Speaker 0
0.47s
good afternoon.
Speaker 1
1.95s
Hello.
Speaker 0
2.61s
Yeah, am I speaking to Prakash?
Speaker 1
4.59s
Ya.
Speaker 0
5.55s
Yeah, so my name is Abhijit and I'm calling from Ivo. So I'm calling you regarding an uh form that you filled, I guess today in the morning or evening wherein we were asking how regularly do you get health hiccups?
Speaker 0
20.03s
Yeah, so
Speaker 1
20.55s
You have you have service in Assam?
Speaker 0
24.05s
Ya with yes yes.
Speaker 1
24.47s
Karnataka
Speaker 1
25.73s
Karnataka Karnataka 573201.
Speaker 0
26.87s
So
Speaker 0
28.63s
One second.
Speaker 1
29.19s
Okay.
Speaker 0
30.97s
paanch saat moonnootroo zero onnu.
Speaker 1
32.35s
201 ya.
Speaker 0
34.47s
ons ekkēṇ.
Speaker 1
36.09s
Hallelujah.
Speaker 0
37.33s
ya, vi du hav sarvis der. so, hav yu lukd intu aigo et ol sar?
Speaker 1
42.01s
What?
Speaker 0
42.85s
have you looked into our services?
Speaker 1
43.31s
Look into
Speaker 1
44.99s
ya ya ya.
Speaker 0
45.85s
Okay. And how do you feel about it sir? So basically you were in that form right? You filled out only when certain health issues arises when you get your checkups done.
Speaker 1
55.45s
Kia la.
Speaker 0
56.01s
so may i understand why why you think in that way sir?
Speaker 1
60.57s
I am a diabetic
Speaker 0
62.61s
oke.
Speaker 1
64.93s
One to
Speaker 0
66.49s
ya.
Speaker 1
66.83s
Blood, liver, lipid.
Speaker 0
70.45s
Yes.
Speaker 1
70.67s
thyroid and all this one. Yeah.
Speaker 0
72.03s
ya. so the lipid profile is what you do checkups for.
Speaker 1
76.21s
Okay.
Speaker 0
77.03s
Yeah.
Speaker 0
80.23s
so basically what we do is we are working with early early detection and prevention.
Speaker 1
86.81s
Okay. Okay. Yeah.
Speaker 0
86.83s
Okay. Okay. Okay. So yeah, our test is a full body panel like uh thyroids, STD panels, hormone panels, then uh tumor panels as well is included. So it would be a complete uh image of your present day health on a cellular level. So like you said you're a diabetic, right?
Speaker 0
105.69s
Okay. A person who does regular checkups uh with us, generally ninety percent of the people that we do tests for, the youth I'm talking about, people under the age of thirty.
Speaker 1
114.45s
the age of
Speaker 0
115.87s
All of them were pre-diabetic.
Speaker 1
115.89s
All of
Speaker 1
117.85s
Okay.
Speaker 0
118.39s
They didn't even know that.
Speaker 0
119.95s
So we do that test and with that they understand that they're pre-diabetic and then we help them with supplementation and dietician would be helping them guide guide through their journey through their health journey.
Speaker 1
129.75s
to the health journalistic.
Speaker 0
130.87s
to work on the prevention. Right. So other than that also not just diabetes right? Diabetes affects your kidney like you said liver as well and then also your brain health also would be affected by it.
Speaker 1
132.49s
Right.
Speaker 1
140.77s
And
Speaker 1
143.39s
Right.
Speaker 0
144.27s
people have issues digesting food once they are diabetic, people gain weight.
Speaker 0
149.87s
So, uh all of these issues are also one of the main things that we cover because it's not just a uh certain type of disease test, it's a full body analysis. It's a comprehensive test with one eighty three biomarkers.
Speaker 1
163.49s
Okay.
Speaker 0
163.83s
Yeah. So and also we are including omega three and omega six with this. So you will understand your heart and brain health as well.
Speaker 1
171.97s
Okay.
Speaker 0
172.39s
and then the doctor consultation and the dietician consultation is also included in the price. So are have you seen the price for the test sir?
Speaker 1
178.99s
No, I will not screen.
Speaker 0
180.27s
okay. so for all of the services included we are charging only eighteen thousand.
Speaker 1
185.33s
eighteen.
Speaker 0
185.91s
yaa 180.
Speaker 1
186.81s
Okay.
Speaker 0
187.69s
Yeah.
Speaker 0
188.31s
Since also we'll be providing with the support that you need in order to overcome the health conditions that you have at the moment and pretty sure that you your health right it is one of the main priorities for us because we work on preventive care and early detection so with the tests that we do other than the issues that you presently know about your body right.
Speaker 0
208.25s
the deficits that are in there. we are pretty sure since you have you have yes sir.
Speaker 0
215.15s
Hello.
Speaker 1
215.45s
I'm a little busy now. Please will you call after 6 o'clock?
Speaker 0
220.93s
aaphṭar siks aal indya.
Speaker 1
221.71s
Ya MI working mein.
Speaker 0
223.35s
Okay. Yeah, I'll give you a call after six then. Thank you.
Speaker 0
226.59s
Madam,