A
Call Intelligence
Neil Dsouza with Abijith — Feb 16, 2026 12:19
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Neil Dsouza. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:55 (115s)
Primary Language
English
Code Switching
None
Total Speaker Turns
31
Rep Words / Customer Words
184 / 212
Rep Longest Monologue
11s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Usability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Report is too long/difficult to navigate
No, but then I I have to actually go through each page, you know, if I can just have a quick glance
|
usability | Customer | Yes | compliance/customization | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | Customer wants a specific list of the 183 tests included in the package. |
Key Moments
300:35
Customer specifies interest areas
Identifies interest in kidney, liver, and lipid profile tests.
01:06
Customer rejects the full report format
Critical friction point where the customer finds the current sales collateral too cumbersome.
01:44
Rep agrees to create a custom list
Resolves the friction and maintains the lead's interest.
Discovery Questions
2
Q1
you want even for the blood test sample report as well?
Q2
all the okay parameters you are asking?
Trust Signals
2
Customer refers to previous conversation details
Customer asks for specific data to 'access my data'
Enthusiasm Signals
1
Specific interest in kidney, liver, and lipid profile parameters
Resistance Signals
1
Reluctance to read through a multi-page PDF report
Confusion Signals
1
Confusion over where the list of tests is located in the existing PDF
Topics Discussed
Epigenetic test
183 Biomass parameters
Smart Health Report
Kidney tests
Liver tests
Lipid profile
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Middle | 2 | negative | Customer expresses that the current report is too long to scroll through. |
| Closing | 3 | positive | Happy that the rep will send a custom list. |
Call Transcript
Click to expand
Speaker 0
0.29s
hello
Speaker 1
1.49s
hello
Speaker 0
2.21s
yaa, good afternoon mister neel. abhijit disai from i o health.
Speaker 1
6.83s
Come.
Speaker 0
7.43s
abhijit sir. i have spoke to you on saturday right about nepigenetic test.
Speaker 1
13.53s
yes yes yes yes and you told me some but you didn't send me the list of tests you know I wanted the list of tests from you. you you sent me the smart health report.
Speaker 0
23.63s
Okay. So okay you want even for the blood test sample report as well.
Speaker 1
24.75s
Okay,
Speaker 1
28.73s
no no no that is you I think you have already sent me the blood test sample report smart report na which I call it.
Speaker 0
33.67s
Yes.
Speaker 0
34.77s
yes.
Speaker 1
35.11s
And no, I just want a list of the tests that you all do, like let's say for kidney, this is a thread, these are the names of the tests.
Speaker 0
41.47s
oke.
Speaker 1
41.67s
let's say for liver these are the names of the test. let's say for lipid profile these are the names of the test you'll do, you know?
Speaker 0
49.25s
ya. all the okay parameters you are asking.
Speaker 1
52.77s
Yeah, parameters you call it. I think you have how many tests? You said one eighty three or something, right?
Speaker 0
57.51s
yes yes. 183 biomass.
Speaker 1
58.97s
Yeah, so can you share the names of the 183 test series?
Speaker 0
62.43s
Alright. So even that once you open the sample report that I sent you, right? In that
Speaker 1
66.91s
No, but then I I have to actually go through each page, you know, if I can just have a quick glance or you know, the names you can send it to me in
Speaker 0
73.85s
Okay.
Speaker 1
74.27s
If you have then I have to go through each, you know, page and you know, I wanted at a quick
Speaker 0
78.63s
ya
Speaker 0
79.81s
I wanted
Speaker 0
80.97s
It is like a certified itself. So in the first I'll tell you like from page number five to
Speaker 1
81.53s
Okay.
Speaker 0
88.13s
eight it is all the parameters are shown so it it is separated into each category of the areas that it covers and the parameters are listed in there as well for your easy viewing.
Speaker 1
100.57s
Okay. So you don't have a separate this. Just list of the test, name of the test.
Speaker 0
104.51s
ai kyan ai kyan kriyet van ain send it tyu. bat laik ya.
Speaker 1
107.47s
Yeah, trade one and send me now that would be better, yeah, so that I can access my data.
Speaker 0
109.77s
All right.
Speaker 0
111.45s
Definitely, yeah. Sure, sir. I'll send it to you and give you a call.