A
Call Intelligence
Neil Dsouza with Abijith — Feb 13, 2026 14:32
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Start
34% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
other
Call Ending
follow_up_scheduled
Call Structure
Duration
12:28 (748s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
145
Rep Words / Customer Words
1084 / 842
Rep Longest Monologue
112s
Customer Longest Monologue
102s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Product Clarity
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location Concern
I'm in based in Mumbai, so I thought you were sincerely in Chennai
|
logistics | Customer | Yes | direct assurance | Good |
|
Product Confusion
is it a one eighty three cache is it the one and the same or is it something different?
|
product clarity | Customer | Yes | technical clarification | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Interested | Introduced as a pioneer service in India for organ-specific aging. |
| aiwo 181 blood test | Rep | -- | Interested | Comprehensive blood and urine panel covering 11 organs and heavy metals. |
| consultation | Rep | -- | Positive | Color-coded reports with doctor and dietician consultations. |
Key Moments
401:24
Customer's Health Journey
Customer explains his transition from reactive to proactive health, establishing him as a high-intent lead.
04:33
Epigenetic Pitch
Rep introduces the core differentiator of the company.
10:22
Mumbai Service Confirmation
Critical logistics hurdle cleared; customer proceeds to ask for pricing.
12:17
Communication Boundary
Customer sets a boundary for future calls, indicating a need for respectful follow-up.
Discovery Questions
3
Q1
May I know your thought process behind that sir if you don't mind me asking?
Q2
What is your perspective on health care?
Q3
Would you think that this is something that would be helpful to you sir?
Trust Signals
3
Sharing detailed medical history
Asking for specific marker names
Requesting sample reports
Enthusiasm Signals
2
Explaining his own research on Vitamin D3 and B12
Using the term 'proactive approach'
Resistance Signals
2
Initial concern about location (Chennai vs Mumbai)
Requesting not to be called without prior WhatsApp notice
Confusion Signals
1
Difference between Epigenetic kit and 183 biomarker blood test
Topics Discussed
Epigenetics
Biomarkers
Mumbai Logistics
Preventive Care
Smart Reports
Vitamin D3/B12
Lipid Profile
Creatinine
VO2 Max
RMR
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the Chennai location vs Mumbai. |
| Discovery | 2 | neutral | Customer spoke at length about his health philosophy. |
| Pitch | 3 | neutral | Asked clarifying questions about Epigenetics. |
| Closing | 4 | positive | Agreed to review documents and requested pricing. |
Call Transcript
Click to expand
Speaker 0
0.41s
good afternoon.
Speaker 1
2.59s
good afternoon.
Speaker 0
3.51s
aam aai speaking to Mr. Neel?
Speaker 1
6.03s
Who's picking?
Speaker 0
6.83s
my name is abhijit and i'm calling from ivo health care center from chennai.
Speaker 1
12.17s
oke.
Speaker 0
12.77s
Yeah, I was calling because uh we had a campaign running and we like uh you have entered for it's like basically it was a sheet that we shared wherein we were asking a question like how regularly do you monitor your health?
Speaker 1
28.73s
Oh yeah, but actually I'm in based in Mumbai, so I thought you were sincerely in Chennai, I don't know how it is, you know.
Speaker 0
34.37s
Okay. So like we do have service pan India and here it's like you have specified that only when a specific health issue arises when you do a checkup. May I know your thought process behind that sir if you don't mind me asking?
Speaker 1
48.15s
what's your question? I didn't get you.
Speaker 0
50.67s
so uh the sheet right like i said we were running a campaign to understand people's uh mindset on health.
Speaker 1
59.03s
no no no. I got that for the last last last sentence.
Speaker 0
62.25s
Yeah.
Speaker 0
64.51s
Okay, so I you have put up only when a specific health condition arises is when you do the regular checkups, right? So I wanted to understand your perspective behind that, sir.
Speaker 1
73.27s
To understand.
Speaker 1
76.43s
okay so you want to understand my perspective behind that. yes. okay so basically earlier you know i mean
Speaker 0
79.07s
Yes.
Speaker 1
84.51s
earlier when I was even younger, let's say four to five, six, five, six years young, I used to always, you know,
Speaker 1
92.19s
do a blood checkup, you know, when something goes wrong, I should go to the doctor and the doctor should advise to go for a blood checkup and then I should do the blood checkup, then I should go and should report back to the doctor, you know.
Speaker 0
95.93s
Okay.
Speaker 0
101.93s
ya.
Speaker 1
102.71s
and then he should give some medicines and I should assume that you know everything is okay.
Speaker 0
106.65s
Yeah.
Speaker 1
106.69s
Yeah.
Speaker 1
107.51s
He has given the medicines, I'll hear and in my mind, you know, the blood reports would automatically, you know, be cleared, you know, after taking the medicines or whatever he gives. Yeah.
Speaker 0
116.87s
ya ya.
Speaker 1
118.37s
Uh but then later on I realized I mean at that point of time to be very honest I used to I used to take that report but I used to not really take interest in the
Speaker 1
128.99s
what you call the interest in the markers or you know interest in the ranges or you know.
Speaker 0
134.23s
Yes.
Speaker 1
134.57s
It was just like I should get short to the doctor ticket from the this shirt to I could see it somewhere out of range you know. Yeah. But what the significance of each uh each this meant I didn't know.
Speaker 0
140.47s
Yeah.
Speaker 0
145.23s
oke.
Speaker 1
145.55s
I should just go to the doctor. I should assume that he's giving me the medicine and I should, you know, and I should feel good and, you know, it continues, right?
Speaker 0
151.81s
Yes.
Speaker 0
152.65s
Yes.
Speaker 1
153.59s
so but then later on when I became very sick and I don't know God's grace or...
Speaker 1
159.73s
I realized that is not good enough because doctor they give you the medicines you need to know to what you call curtail the symptoms, you know, like if I'm having a high BP, they'll give you a BP medicine.
Speaker 1
169.01s
Yeah. But what is essential is to come out of it, you know, to what you call that.
Speaker 1
173.57s
to to do preventive measures and to come out of it completely, you know, like
Speaker 0
178.63s
Yeah.
Speaker 0
179.69s
Exactly.
Speaker 1
180.03s
So that was lacking. So then I I have started taking interest in my blood markers and you know.
Speaker 0
185.99s
Yeah.
Speaker 1
186.51s
and fortunately nowadays with Google and everything is available online.
Speaker 0
190.19s
yes.
Speaker 1
191.17s
You know so you know exactly so I know my vitamin D three what my vitamin B twelve levels are earlier I used to I used to you know not not take so much interest. Yeah. Now my lipid profile is cholesterol.
Speaker 0
201.61s
Yeah.
Speaker 0
204.77s
yes.
Speaker 1
205.05s
the kidney function is creatine and you know so I take interest and
Speaker 0
209.17s
Yeah.
Speaker 1
209.41s
And so I have been right now earlier it used to be based on illness. But right now as of now I do it after nine nine months.
Speaker 0
214.29s
right.
Speaker 0
217.51s
yes.
Speaker 1
217.87s
Okay, so if I have done recently, recently two months back I did one blood checkup, okay?
Speaker 0
222.55s
Okay.
Speaker 1
223.41s
So now I am doing taking some steps in terms of my lifestyle, in terms of maybe a vitamin supplement or whatever, you know, I'm doing.
Speaker 0
231.83s
Ya.
Speaker 1
232.41s
So I'm hoping that uh you know nine months down the line or six months down the line when I take a new blood checkup.
Speaker 0
239.69s
ya.
Speaker 1
240.07s
you know, those will come to normal or you know, there are some will come to optimal levels, you know.
Speaker 0
245.59s
yes.
Speaker 1
245.77s
So that is what I'm targeting. So this is the more proactive approach. It's not just relying on the doctor, you give me things and you know, everything is okay, like, you know.
Speaker 0
253.25s
Yeah.
Speaker 1
254.59s
so ya so now given this given this this where do you all come and fit in?
Speaker 0
259.83s
to
Speaker 0
260.93s
Uh basically like uh we are into preventive care and that is the main motto of the company. So like we are one of the pioneers, we are I should say first ever companies in India to ever introduce an epigenetic age testing. Okay.
Speaker 0
273.55s
So the main motto of Ivo is to uh give awareness to the people that like uh longevity is totally dependent on your life habits, the supplements that you take and the activity that you do in your day to day life.
Speaker 0
288.49s
raiṭ ok.
Speaker 0
289.45s
Yeah, and epigenetic testis basically when uh like uh epigenomes are a thing in your body or in your D N A. So those epigenomes carry uh memory. So like your skin, it's a clump of cells, right?
Speaker 0
303.67s
The clump of cells, uh the epigenomes give meaning to it by giving it memory that it's supposed to be a skin. And it's supposed to be liver function like a liver because it has epigenomes in it.
Speaker 0
316.71s
right? so that that is how the body basically works. so over the period of time when you age, right? these epigenomes start to lose its memory.
Speaker 0
325.99s
And that is how we are able to identify the aging process of each and every organ. So you might have a calendar age of fifty let's just say, but your organs might be aging at a different pace.
Speaker 0
338.47s
for one year that you age, your if at all a person is a heavy smoker for example, their lungs might be aging at a pace of two years in one year.
Speaker 1
338.81s
Okay.
Speaker 0
348.41s
okay.
Speaker 1
348.43s
okay.
Speaker 0
349.17s
Yeah, so like that each organ in your body can have a various amount of aging depending on the habits and ninety nine percent of the people, right, they are always in the negative. So per one year their body is aging two years, one and a half to two years.
Speaker 0
363.47s
Okay. And yeah, so we are the uh we are one of the companies that have introduced that in India. And other than that, we do provide blood testing and uh B O two max.
Speaker 1
363.99s
and ya.
Speaker 0
373.65s
uh VO2 max is basically a volume of oxygen you intake and your metabolism rate would be understood by that. uh resting RMR is another thing that we do. and all of these are there. then the main thing uh it's like a blood test. so the blood test that we do we cover 183 biomarkers covering all the 11 organs.
Speaker 0
393.65s
With its we include tumor markers, STD panels, hormone panel, and then uh heavy metals in your body, all of that are included. So with this 181 183 biomarker count, it would give you a complete image, your present day health status.
Speaker 0
412.03s
on a cellular level, how healthy are you in the in that sense. So that is where we come in, like you said, right? You'll be taking a test before you went to a doctor, you've had checkups done, and then you'll be going to a doctor, he'll be assigning you some medicine. Right? Yeah.
Speaker 0
428.39s
So if but in that you might not be able to find changes. So when one issue is stubbed down, another issue arises. That's because medicines have the tendency to carry side effects. So some place you are putting a deficit, right? You're filling up that deficit. Somewhere else something else is being overloaded.
Speaker 1
441.47s
so
Speaker 0
448.81s
so that is why like some medicine many of the medicines ninety nine percent of the medicines have side effects to it.
Speaker 0
455.11s
Okay. And then other than that, uh how we can help people is that with this one eighty one test you will get a complete image, your blueprint, your biological blueprint would be in your hand. And we have a smart report wherein uh normal report that a doctor gives you after the test, right? A normal person cannot read it and understand it.
Speaker 0
475.49s
So ours is a smart report wherein we'll be showing each level of everything that is deficit, everything. So we have it color coded for even better understanding where you need to focus on. Okay. Yeah, and since it is a full body...
Speaker 0
490.87s
checkup like I said, right? We are also including omega three and omega six as part of it because it works on your brain health and your heart health. And also, uh in order to complete the surveys, we are also providing doctor consultation and then a dietician consultation. Who will be dietician would be providing you with a diet chart.
Speaker 0
509.05s
as per the report that's generated on your name. Okay, so it is tailored experience, concierge service, especially because that's the thing, right?
Speaker 1
512.87s
Okay so
Speaker 0
518.41s
If a person is gaining weight, we cannot just tell go and do exercise and start dieting. Some people might have some underlying health concerns that they're not aware of.
Speaker 1
528.89s
Okay.
Speaker 0
528.89s
Yeah. Because uh even gut health matters a lot. Many people they eat a lot of food but they'll never get weight, they'll never gain weight. Some people they eat very less food but still their weight uh the proteins are getting converted into water content in the body and getting stored.
Speaker 1
547.27s
oke.
Speaker 0
547.87s
Yeah. So like this there are many things and every organ in the body has to work independently like in accordance with each other and not independently. So independent function is there. But then again uh it's like a factory right? Your body is a factory with a lot of machinery.
Speaker 0
564.65s
So if one machinery break it would totally affect the other production machinery as well.
Speaker 1
572.93s
oke.
Speaker 0
573.47s
Yeah. So that is what basically I that is why I asked you. So what is your perspective on health care? So would you think that this is something that would be helpful to you sir? Because like we are covering all the major panels right? In a simple sense in one year.
Speaker 1
586.97s
okay.
Speaker 0
589.21s
blueprint of your whole body. sorry.
Speaker 1
593.13s
this this EpiJone cache which you said is it a one eighty three cache is it the one and the same or is it something different?
Speaker 0
599.35s
vich van? ya, da test is van eiti thri sar.
Speaker 1
603.77s
okay so thank you thank you.
Speaker 0
603.79s
Okay, so epigenetic is a different thing. So that is like a kit we have in collaboration through diagnostics. So that's a U.S. based company and we have collaboration with them. So the Okay, so...
Speaker 1
615.17s
Okay, so that so that that is APJ is a different thing and 183 test is something different, right?
Speaker 0
620.45s
yes yes.
Speaker 1
622.15s
Okay, so what you can you can share me details about this efficient dash also and share me details about the one eighty three provided they are in Mumbai. If it is not in Mumbai, then no point in, you know.
Speaker 0
622.33s
Okay
Speaker 0
631.13s
Yeah exactly like can you are you in the city or are you around the outskirts or around the border?
Speaker 1
635.99s
city city city city
Speaker 0
636.73s
It's a city itself. So yeah, we will have a service over there as well. So epigenetic test is a self kit. So we'll be sending you a kit. You will have to do it and you'll send it back to us and we'll be shipping it off to America.
Speaker 0
648.75s
But for the one eighty one we have lab technicians so one eighty one is a blood test sir. Our lab technicians will be coming to your doorstep collecting your blood and urine sample and then they'll be processing it and giving it to you in three days the report would be generated in three working days.
Speaker 1
653.93s
Okay.
Speaker 1
663.61s
okay so regarding the one eighty one or one eighty three you said test and omega three and omega six so can you share the
Speaker 0
667.43s
Yes.
Speaker 0
669.49s
Yes.
Speaker 1
671.25s
Shayad
Speaker 0
672.91s
Temple report.
Speaker 0
674.19s
Yeah.
Speaker 1
674.39s
ya. na na na sample na na sample but just the names.
Speaker 0
678.15s
Okay.
Speaker 1
678.49s
you know like until liver what test comes and the kidney what test comes and the omega you said omega three omega six so I just want to know what are the names of the test okay.
Speaker 0
684.43s
I just want to
Speaker 0
687.07s
Yeah. So advanced one eighty one test. So it's a blood test with a full comprehensive blood blood checkup sir for your whole body.
Speaker 1
695.55s
And smart diagnosis achhi sir right? Yes yes.
Speaker 0
695.59s
Hello.
Speaker 0
697.75s
Yes, yes. So the smart report would be generated by us from Ivo. So you'll be able to read it. So I'll just share with you the a sample report that we have. You can go through it. So you'll get a clear cut picture of what I'm talking about.
Speaker 1
707.19s
So you get a
Speaker 1
710.27s
Yeah, so send me three things. One is that epigen, one is the name of all the one eighty three tests, okay?
Speaker 0
714.95s
Yes.
Speaker 1
715.85s
And the third is the sample reports so that I can get an idea of, you know, and the cost obviously of each one of that, right?
Speaker 0
721.21s
Definitely. Yeah.
Speaker 1
722.83s
pend it on whatsapp to me.
Speaker 0
724.11s
We have watch up on the same number.
Speaker 1
726.11s
yes yes.
Speaker 0
726.85s
Alright. I'll share it with you and I'll give you a call back tomorrow morning. Would that be feasible, sir?
Speaker 1
731.73s
aa and tomorrow morning you just communicate on whatsapp to me.
Speaker 0
736.01s
okay. ya.
Speaker 1
737.13s
So whenever I'm ready for a call I'll like you don't just call me because generally I don't pick up unless I have said something.
Speaker 0
741.55s
yes yes definitely.
Speaker 1
743.41s
Okay? Theek hai? You have to save your number first.
Speaker 0
744.07s
Okay.
Speaker 0
745.59s
aal raiṭ yaa. thaank yoo.
Speaker 1
747.57s
Thank you.