A
Call Intelligence
Sonpal Singh with Abijith — Feb 19, 2026 12:11
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Abijith
Abijith did not attempt to close on call with Sonpal Singh. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Sonpal Singh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:12 (13s)
Primary Language
Hindi
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
6
Rep Words / Customer Words
21 / 16
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with work
morning thoda kaam rehta hai
|
time/schedule | Customer | Yes | agreement and reschedule | Excellent |
Key Moments
100:06
Customer requests callback
Ends the current sales attempt but establishes a future touchpoint.
Resistance Signals
1
Time constraint (Busy with work)
Topics Discussed
Rescheduling
Work schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite acknowledgement. |
| Closing | 2 | neutral | Requested callback due to work. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 0
0.75s
Hello, ya, haanji, Abhijit this side from Ivo Health.
Speaker 1
1.59s
Haanji.
Speaker 1
3.27s
Haan ji.
Speaker 1
6.37s
Hi Abhijeet ji, I will give you a call, morning thoda kaam rehta hai.
Speaker 0
9.57s
Okay okay sir, main shaam ko call karoon chaar baje ke baad.