A
Call Intelligence
Sonpal Singh with Abijith — Feb 13, 2026 11:54
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
65.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Sonpal Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Moderate
Brand Sentiment
Curious but Skeptical
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
3:40 (221s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
84
Rep Words / Customer Words
384 / 312
Rep Longest Monologue
14s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is steep
Eighty thousand the price is steep. You get Metropolis so it's half of the price.
|
price | Customer | Yes | value stacking | Excellent |
|
Need to consult wife
because i need it first from my wife.
|
authority | Customer | Yes | information provision | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Price_Sensitive | Full on comprehensive blood checkup understanding body on cellular level. |
Key Moments
300:50
Price Objection
Customer compares price to Metropolis, marking the main hurdle for the sale.
02:20
Testosterone Inquiry
Customer shows high intent by asking for specific markers (free testosterone).
03:17
Consultation Inclusion
Customer's mood shifts to 'fantastic' upon learning consultations are free/included.
Discovery Questions
4
Q1
is he does he have any like health conditions?
Q2
adar den dat nathing elz rait?
Q3
where are you based in bombay?
Q4
what about the testosterone? do you do in men?
Trust Signals
3
Asking for sample reports
Asking for the agent's name
Sharing personal health info (diabetes)
Enthusiasm Signals
3
That is fantastic
That is good
I understand what you are trying to say
Resistance Signals
2
Price comparison with Metropolis
Need to consult wife
Confusion Signals
1
Mishearing 18,000 as 80,000 initially (implied by 'Eighty thousand' in transcript, though likely a STT error for 'Eighteen')
Topics Discussed
Cellular level blood checkup
Sample reports
Price comparison
Diabetes
Metropolis labs
Longevity clinic
Testosterone testing
Doctor consultations
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking information and clarification on the 'need'. |
| Middle | 2 | neutral | Questioning the price vs Metropolis. |
| Closing | 3 | positive | Very pleased that doctor/dietician consultations are included. |
Call Transcript
Click to expand
Speaker 0
2.57s
halo.
Speaker 1
3.61s
ye aapni film hai.
Speaker 0
4.41s
Yeah. So like I was saying right like uh it's a full on comprehensive blood checkup for you understanding your body on your cellular level.
Speaker 1
12.87s
Can you do me a favor?
Speaker 0
14.05s
Ya.
Speaker 1
14.47s
can you do me a small favor? can you what's the need? what are the checkups are you going to do?
Speaker 0
18.25s
oh sure. I'll send I'll send I'll do even one better sir. I'll share you the sample report that we have wherein you'll be able to see look at all the parameters.
Speaker 1
19.47s
I will send I will do even one.
Speaker 1
25.15s
All the parameters. That is also there.
Speaker 0
26.97s
Ya.
Speaker 1
27.23s
and also what are the test we are going to do?
Speaker 0
30.93s
ya.
Speaker 1
31.09s
then what are your final charges after discount? and because i need it first from my wife.
Speaker 0
34.43s
Ya.
Speaker 0
36.63s
okay. is he does he have any like health conditions that you're
Speaker 1
37.85s
Bus
Speaker 1
39.79s
diabetes
Speaker 0
41.27s
oke. and adar den dat nathing elz rait?
Speaker 1
42.81s
Athu thanne nothing else.
Speaker 1
44.35s
nani?
Speaker 0
45.15s
ol rait.
Speaker 1
45.25s
all right. ai need tu no har parameters. ai am fine. ai am thats oke.
Speaker 0
49.27s
Ya.
Speaker 1
49.37s
Yeah. I need to know parameter first and how you are going to help me in that. So I need my confidence. Yes. Eighty thousand the price is steep. You get Metropolis so it's half of the price but...
Speaker 0
55.13s
Yeah.
Speaker 0
58.81s
Yeah.
Speaker 1
60.71s
yes. you got a you do it on cellular cellular level and i understand what you are trying to say. yeah. but...
Speaker 0
60.81s
Yes.
Speaker 1
66.61s
you send me a repo and let me see how it goes and how let me give you time to think. and where are you based in bombay?
Speaker 0
71.59s
Better than
Speaker 0
74.33s
so we have lab technicians we have partnered with so they'll be coming to your doorstep and collecting the blood and urine sample.
Speaker 1
79.27s
That is a main base office.
Speaker 0
81.15s
So head office is in Chennai. So we have many other so we have a facility here wherein we do Dexa scan, VO2, RMR. So it's like a longevity clinic that we have here.
Speaker 1
90.51s
So like aa help face
Speaker 0
90.71s
so like a health vacation ya in Chennai itself.
Speaker 0
94.87s
But service
Speaker 1
94.93s
but service new thing coming up I think there's a I've heard there's a scan and yeah a lot of things which have come up but
Speaker 0
98.73s
ya.
Speaker 1
102.25s
That's fine. Longevity is again uh is a question mark which but you can't take a risk. I agree with you. Definitely. We have to be careful of what we what is happening in our body. Yeah. And we have to simply take care of it.
Speaker 0
107.93s
Definitely.
Speaker 0
110.93s
iya.
Speaker 0
113.19s
Yes. That's the thing, especially these days, right? Like many of the people are into the toxic lifestyle wherein they are going for a nine to five or even a business itself. They are indulging too much in that and they are unable, they don't have the time to look into their body.
Speaker 1
114.35s
That's the thing.
Speaker 1
125.79s
looking to the body. That is that is relativity. Yeah. Someone wants to die, someone wants to live.
Speaker 0
128.51s
Ya.
Speaker 0
130.61s
ya exactly.
Speaker 1
131.03s
He doesn't want to just stay on his phone so that he doesn't depend on anyone.
Speaker 0
134.29s
yes.
Speaker 1
134.41s
each and every parameters to each and every process. So mindset varies.
Speaker 0
136.47s
Yes.
Speaker 0
137.61s
yaa mind set vary.
Speaker 0
139.91s
Yeah.
Speaker 1
140.13s
one more thing. what about the testosterone? do you do in men? do you do testosterone free testosterone? yes.
Speaker 0
141.17s
Yes.
Speaker 0
146.31s
yes yes.
Speaker 0
147.97s
So it is all included in it. So we have like like I said tumor panel is one of the things that we mandatorily include and then hormone levels, hormone imbalances also you'll be able to find out through this. Yeah.
Speaker 1
159.25s
to find out through this. Yeah. That is fantastic.
Speaker 0
161.71s
yes.
Speaker 1
161.73s
yes. okay. and what what's your good name?
Speaker 0
164.11s
Abhijit.
Speaker 1
165.75s
aa biji
Speaker 0
166.49s
Haa Abhijit.
Speaker 1
168.05s
abhijit ji. so dis is fine. ai need to yu send mi a whatsapp. ai am going to my office. ya. sam time and hao soon do yu start dis and hao...
Speaker 0
168.83s
ya.
Speaker 0
173.61s
Yeah.
Speaker 1
176.73s
how long do it take to take?
Speaker 0
180.17s
So, so if at all you book it for tomorrow, right? Once the lab technician comes and pick up the sample, you'll be getting the report from Ivo in about three days. Three working days. Yeah. And then the doctor consultation also can be done online.
Speaker 1
190.31s
Re-making.
Speaker 0
194.57s
so depending on your availability.
Speaker 1
196.07s
Availability. Do you charge also for doctor consultation? No no.
Speaker 0
197.93s
no no it is included in the eighteen thousand sir. so omega three test is included doctor consultation and then the dietician consultation all of this is included in the package.
Speaker 1
207.19s
that is fantastic. that is good.
Speaker 0
208.27s
ya.
Speaker 0
209.47s
Yeah.
Speaker 1
209.53s
thik hai? you send me a whatsapp and i will get back to you on that.
Speaker 0
213.63s
Zaroor sir. To yahi number pe hai na sir WhatsApp aapka?
Speaker 1
216.41s
Yeah yeah same number same number.
Speaker 0
217.35s
oke. oke sonpal. ya. thank you for your time. yu too sar. thank you for your time.
Speaker 1
218.63s
Ya thank you for your time.