A
Call Intelligence
Sonpal Singh with Abijith — Feb 13, 2026 11:49
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Sonpal Singh. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
42% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:22 (262s)
Primary Language
English
Secondary Language
Marathi
Code Switching
Low
Total Speaker Turns
45
Rep Words / Customer Words
582 / 148
Rep Longest Monologue
34s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Need
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
I only check my health when specific issues arise.
only when a specific health issue arises... I just want to know my body levels... Nothing to do with illness.
|
product_fit | Customer | Yes | educational reframing | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Comprehensive testing covering 183 biomarkers and 11 body pillars. |
Key Moments
300:44
Lifestyle Reframing
Agent successfully pivots from 'I'm not sick' to 'Your lifestyle creates hidden deficits'.
03:02
Price Disclosure
Customer asks for price; agent justifies the 18,000 INR cost by listing the comprehensive nature of the test.
04:11
Hormone Inquiry
Customer specifically asks for testosterone testing, indicating high intent/interest.
Discovery Questions
3
Q1
How regularly do you do your health monitoring?
Q2
May I know your perspective behind that sir?
Q3
Are you aware of epigenetic age testing at all?
Trust Signals
2
Customer agrees with agent's logic ('I completely agree with you')
Customer asks about specific technical inclusions (testosterone, supplements)
Enthusiasm Signals
2
Asking if hormone panels are included
Asking about supplementation guidance
Resistance Signals
2
Initial stance of only checking health when issues arise
Direct inquiry about price early in the pitch
Topics Discussed
Preventive Care
Biomarkers
Vitamin D
Omega 3/6
Epigenetic Age
Supplementation
Hormone Panels
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and form fill. |
| Discovery | 2 | neutral | Agreeing with agent's points on lifestyle and vitamin deficits. |
| Pitch | 3 | neutral | Asking specific questions about price, location, and hormone testing. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello.
Speaker 0
1.41s
ya, am i speaking to sonpal?
Speaker 1
3.39s
Right?
Speaker 0
4.55s
my name is abhijit and i am calling from i o health care center.
Speaker 0
10.09s
Yeah, so I was calling basically, uh, you have filled out one of our form on Instagram, I believe. Yeah.
Speaker 1
16.09s
grama
Speaker 0
18.71s
Yeah, so it is uh so basically the question was how regularly do you uh do your health monitoring and you said only when a specific health issue arise. Right?
Speaker 1
29.43s
only when a specific health issue arises.
Speaker 0
32.43s
yaa. so main noo your perspective behind that sir. laik.
Speaker 1
36.25s
I just want to know my body levels, my
Speaker 0
39.25s
Okay.
Speaker 1
39.99s
system, how it is working, that's it. Nothing, nothing to do with illness or something.
Speaker 0
44.61s
Yeah, but uh that's the thing, right? When you don't regularly get checked up, like uh because these days many people are prone to a lot of diseases that they're not even aware of because simple lifestyle habits and uh if let's take a person who is working a 9 to 5, right? They might be not not be getting enough sunlight, vitamin D that the body needs.
Speaker 0
64.25s
And
Speaker 1
64.73s
I agree.
Speaker 0
65.89s
Yeah, and even for vegetarians, they might not have enough EPA DHA level in the body. So that will bring down the omega 3, omega 6 levels as well. So that yeah, so that is the thing. So our main purpose of this call even is to just bring awareness and understand the perspective of a client, right?
Speaker 1
73.93s
that
Speaker 0
84.71s
of a citizen. So like you said, you do it only when specific health issues arise. So to understand your present health status, that is why take from what you have said. So...
Speaker 0
96.83s
Is there any way that I can uh prove or make you change your mind on that sir if you don't mind me? So if you could just give me two minutes I'll explain uh some of our services. So basically Ivo is into longevity and we are a preventive care company.
Speaker 0
111.65s
Okay. Okay. So what we believe is that uh the regular checkups are to be done because you wouldn't know the deficits in the body and what are the positives. So once you understand the uh your body on a cellular level, right? You can work on supplements, you can work on lifestyle habits that needs to be changed.
Speaker 0
131.29s
and all that. So instead of yeah, instead of depending on medicines. So medicines as well, they have side effects to it.
Speaker 1
132.09s
So ee tharam
Speaker 0
138.61s
Right. So that happens because when you are filling a empty spot in the body with the medicines, right, it will fill up that deficit. But later on, it has side effects because some of the other where it is more than enough is getting overpopulated. So I agree. I completely agree with you.
Speaker 1
155.23s
So
Speaker 1
155.99s
Ya.
Speaker 0
157.35s
Yeah, so that is basically how the medicines or anything that you take has its own side effects. And also, I O E is the first company in India to ever introduce epigenetic age testing. So, are you aware of this at all, sir?
Speaker 1
172.27s
almost forty percent I know. okay. but uh before we proceed further.
Speaker 0
174.21s
Okay.
Speaker 0
177.01s
Yeah.
Speaker 1
177.27s
bifor ai tek der time.
Speaker 0
179.29s
Yeah.
Speaker 1
179.53s
what are your charges for this testing and are you available in Bombay?
Speaker 0
183.47s
Yeah, so for the one eighty one test, right? We cover one hundred and eighty three biomarkers.
Speaker 0
189.71s
Alright, so it includes all the major body panels, eleven pillars of the body will be covered and we are also including omega three and omega six. So like I said, right, it is a full on comprehensive testing. So without that you wouldn't be able to call it a full on testing. So...
Speaker 0
204.85s
Yeah, because we are not focusing on just a, you know, specific health condition. So we are focusing on your present day health on a cellular level, you will be able to understand from this test. So we are charging around eighteen thousand rupees for this and then the doctor consultation is included, then then a dietician also will be there to guide you through your longevity journey, sir.
Speaker 0
225.81s
Alright.
Speaker 1
225.93s
ya. and what about your supplementation side? if i am if i am deficient in something, do they guide you for supplementation?
Speaker 0
232.89s
Yes, yes, that's the thing. So a dietician will be helping you with that to create a diet chart as per the reports that has been generated. So it is a tailored experience for you. So...
Speaker 0
243.57s
body all the deficits will be filled out by the supplements and then again for the other places, right? All that also would be taken into consideration. Unlike
Speaker 1
251.79s
Do you have a test season also included? Yes yes yes.
Speaker 0
254.09s
yes yes yes yes yes. hormone panel is also included. testosterone levels also you will be able to understand.
Speaker 1
259.33s
able to understand.
Speaker 0
260.81s
I got a call coming in. Okay. Ya definitely I will stay on hold. Aapan jya vyakti sobat bolat aahat tya vyaktine aapala call hold par thevla aahe. Krupaya line var raha. The person you are speaking with has put your call on hold. Please stay on the line. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai. Krupaya line par bane rahe.
Speaker 1
262.13s
Okay.