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Call Intelligence

Manohar with Abijith — Feb 10, 2026 13:40

Deal Lost Warm
Customer Manohar
Phone +919964982888
Rep Abijith
Team Sales
Date 2026-02-10 13:40
Duration 5:24
Source None

Call History

2 attempts
Total Attempts2
First CallFeb 10, 2026
Last CallFeb 10, 2026
Total Talk Time6.9 min
Rep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 2
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Telugu
Brand Awareness Low
Brand Sentiment Neutral
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 10% into call
Pitch Approach Educational/Preventive
Closing Attempt Yes
Closing Technique alternative_close
Call Ending follow_up_scheduled

Call Structure

Duration 5:24 (325s)
Primary Language Telugu
Secondary Language English
Code Switching High
Total Speaker Turns 115
Rep Words / Customer Words 642 / 318
Rep Longest Monologue 24s
Customer Longest Monologue 12s
Silence Gaps (>2s) 2 (max 4.0s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Slightly Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
High Price / Competitor Comparison
General ga anni one twenty seven testlu anni Tata one MG anni vastaayi kadaa chaala vastaayi moodu vela rupaayallo anni chestaaru vaallu.
 price Customer Yes value stacking / differentiation Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Neutral Main product offering including doctor and dietician consultation.

Key Moments

4
02:05
Age and Condition Disclosure
Customer reveals he is 73 with Diabetes and Hypertension, establishing high need for monitoring.
03:04
Cancer Detection Inquiry
Customer shows high intent/interest by asking if the test detects initial stage cancer.
03:48
Price Objection (Tata 1mg)
The critical moment where the customer compares the 18k price to a 3k market alternative.
05:16
Follow-up Agreement
Customer agrees to a follow-up on the 12th, keeping the lead active.

Discovery Questions

3
Q1 Eppudaina recent ga emaina checkups ala chepinchukunnara?
Q2 Mee age entha sir?
Q3 Em telisindi sir last time check chepinchina?

Trust Signals

2
Sharing specific medical conditions (HbA1c, BP)
Asking about the location of the center and doctors

Enthusiasm Signals

1
Asking if it detects cancer in initial stages

Resistance Signals

2
Direct price comparison with competitors
Questioning why it costs 18k vs 3k

Confusion Signals

1
Clarifying if it's only a blood test or includes other samples

Topics Discussed

Preventive Health Care 181 Blood Parameters Diabetes & HbA1c Hypertension Omega 3 & 6 Tumor Panels Price Comparison Home Sample Collection Doctor/Dietician Consultation

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Polite and willing to listen.
Discovery 2 neutral Shared health details openly.
Price Reveal 3 neutral Surprised by the 18k price compared to Tata 1mg.
Closing 4 neutral Agreed to review sample report and take a follow-up call.

Call Transcript

Click to expand
Source File +919964982888 10-2-2026, 1-40-9pm.mp3
Transcript +919964982888_10-2-2026,_1-40-9pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #18949