A
Call Intelligence
Manohar Reddy with Abijith — Feb 10, 2026 12:39
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Manohar Reddy. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Campaign Source
Facebook
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
45% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:23 (83s)
Primary Language
English
Secondary Language
Hindi/Telugu (Inferred from phonetic transcription)
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
108 / 64
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 6.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
okay you can call me after ten fifteen minutes. please. i am in a meeting.
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | The primary reason for the call based on the lead's Facebook inquiry. |
Key Moments
200:44
Inquiry Confirmation
Customer confirms they made the inquiry for the 181 test via Facebook.
01:14
Meeting Objection
Customer halts the conversation due to a professional commitment, necessitating a reschedule.
Discovery Questions
2
Q1
Are you aware of all the services like what it includes?
Q2
Have you looked at the sample report at all?
Trust Signals
2
Confirms identity
Confirms seeing the ad on Facebook
Resistance Signals
1
Time constraint (in a meeting)
Topics Discussed
IO 181 Advanced Blood Test
Facebook Ad
Sample Report Awareness
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges identity and the call. |
| Discovery | 2 | neutral | Admits to not having seen the report yet. |
| Closing | 3 | neutral | Requests a callback due to a meeting. |
Call Transcript
Click to expand
Speaker 1
0.01s
name and reason for calling, I'll see if this person is available.
Speaker 0
4.03s
Good afternoon, my name is Abhijit. I'm calling from I
Speaker 1
6.41s
Go Health Care Center regarding an inquiry that you put for the 181 test. Please give me a call back whenever you are free. Thank you.
Speaker 1
19.03s
Thanks, IBO Healthcare Center. Please stay on the line.
Speaker 1
28.77s
Hello.
Speaker 0
32.47s
Hello.
Speaker 1
33.55s
Hello.
Speaker 0
34.19s
Ya good afternoon sir.
Speaker 0
36.39s
Am I speaking to Manohar Reddy?
Speaker 1
38.29s
Yes, yes.
Speaker 0
39.11s
sar mai nem iz abhijit en ai am kaaling phram ai o helth ker sentar phram chennai.
Speaker 0
44.89s
Yeah. So I was calling regarding an inquiry that you put for the IO 181 advanced blood test.
Speaker 1
52.17s
ya ya single aa ya right.
Speaker 0
55.65s
Yes sir. So like are you aware of all the services like what it includes and have you looked at the sample report at all?
Speaker 1
56.81s
like
Speaker 1
63.91s
no not yet.
Speaker 0
65.11s
oke. so
Speaker 1
65.77s
I have not seen anything. Just I have seen in the Facebook.
Speaker 0
69.59s
oke oke. so iz it a gud taim tu tok?
Speaker 1
74.31s
okay you can call me after ten fifteen minutes. please. i am in a meeting.
Speaker 0
78.91s
aal raait yaa, aayil giv yu e kaal ait van o'klaak then.
Speaker 1
81.85s
Okay.
Speaker 0
82.31s
aal raiṭ thēṅkyū.