A
Call Intelligence
Lokesh with Abijith — Feb 19, 2026 15:31
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 3.0/10 on call with Lokesh. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Lokesh. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Lokesh.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Kannada
Brand Awareness
None
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (29s)
Primary Language
English
Secondary Language
Kannada
Code Switching
High
Total Speaker Turns
15
Rep Words / Customer Words
38 / 14
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
english not okay bro. not okay sir.
|
communication | Customer | No | polite termination | Average |
Key Moments
200:17
Language Barrier Identification
Prospect mentions 'teluga' and 'Kannada', indicating he cannot proceed in English.
00:24
Call Termination
Agent uses 'Illa' (No/Not) in Kannada to acknowledge the situation and ends the call.
Resistance Signals
1
english not okay bro
Confusion Signals
1
Sorry
Topics Discussed
Identity Verification
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Prospect confirms identity. |
| Language Identification | 2 | neutral | Prospect clarifies he does not speak English. |
Call Transcript
Click to expand
Speaker 1
0.01s
hello.
Speaker 0
0.43s
hello
Speaker 0
2.21s
hello
Speaker 0
2.75s
yaa good afternoon. am i speaking to lokesh?
Speaker 1
4.85s
Okay.
Speaker 0
7.71s
sar, mai nem is abhijit and ai am kaling from ai o helth kert sentar phra phram chennai.
Speaker 1
13.41s
Sorry.
Speaker 0
15.15s
Hello.
Speaker 0
17.27s
sar teluga sir.
Speaker 1
19.73s
Kannada Kannada.
Speaker 0
21.17s
okay sir english not okay bro. not okay sir.
Speaker 1
24.69s
Illa illa illa.
Speaker 0
26.59s
Okay sir.
Speaker 1
26.85s
Okay sir.
Speaker 1
27.41s
thank you.
Speaker 0
28.69s
Thank you.