A
Call Intelligence
Shreedhar with Abijith — Feb 19, 2026 17:13
Deal Lost
Cold
Call History
3 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Shreedhar.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Shreedhar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
low
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:10 (11s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
12 / 21
Rep Longest Monologue
2s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
give me five ten minutes i will call you.
|
time | Customer | Yes | agreement/compliance | Good |
Key Moments
100:07
Customer callback request
Ends the current sales attempt and moves it to a future follow-up.
Resistance Signals
1
Request to call back in 5-10 minutes
Topics Discussed
Identity verification
Company introduction
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Closing | 2 | neutral | Requested callback. |
Call Transcript
Click to expand
Speaker 1
0.35s
Hello?
Speaker 0
1.15s
yaa good evening. am i speaking? shreedhar?
Speaker 1
3.93s
yes illa.
Speaker 0
4.77s
sar abhijit sir from i o healths.
Speaker 1
7.91s
abhijit can i call you? give me five ten minutes i will call you.
Speaker 0
10.01s
all right ya sure.