A
Call Intelligence
Sridhar with Abijith — Feb 11, 2026 11:02
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Sridhar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral/Positive
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:44 (45s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
18
Rep Words / Customer Words
82 / 54
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
currently I'm off mid of something so we might have to discuss probably in the evening.
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health services | Customer | -- | Interested | General inquiry about available options. |
Key Moments
300:11
Inquiry Validation
Confirms the lead is valid and has been previously touched by the team.
00:24
Customer Intent
Customer explicitly states they want to check available options, indicating high intent.
00:39
Callback Agreement
Successful transition to a better time, maintaining the lead's interest.
Discovery Questions
3
Q1
Were you satisfied with the follow-ups from our team?
Q2
Has anybody contacted you?
Q3
Do you have any health concerns or any health goals that you want to achieve?
Trust Signals
2
Confirmation of previous contact
Direct request for options
Enthusiasm Signals
1
I want to just check what are the options available
Resistance Signals
1
Time constraint ('currently I'm off mid of something')
Topics Discussed
Follow-up satisfaction
Service options
Health goals
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite response to identification. |
| Discovery | 2 | positive | Expresses interest in checking options. |
| Closing | 3 | neutral | Agrees to a specific callback time. |
Call Transcript
Click to expand
Speaker 1
0.53s
Hello?
Speaker 0
1.51s
Yeah, am I speaking to Sridhar?
Speaker 1
3.37s
Correct, sir.
Speaker 0
4.25s
abhijit disai from ivo health.
Speaker 1
7.33s
i o l yaa bajithya.
Speaker 0
8.63s
Yeah, is it a good time to talk?
Speaker 1
10.27s
yaa please.
Speaker 0
11.39s
Yeah, I was actually calling because you put an inquiry before and were you satisfied with the follow-ups from our team? Has anybody contacted you?
Speaker 1
19.33s
Yes yes.
Speaker 0
20.67s
okay. nano the service that you opted for sir?
Speaker 1
24.39s
I was going through it I want to just check what are the options available.
Speaker 0
27.27s
Okay.
Speaker 0
28.39s
So like do you have any health concerns or any health goals that you want to achieve?
Speaker 1
34.53s
so I have I don't so currently I'm off mid of something so we might have to discuss probably in the evening.
Speaker 0
39.05s
okay. aayil give yu a kaal baik aaftar faiv ok lok if daits ok vith yu.
Speaker 1
41.75s
Theek hai, theek hai ji.
Speaker 0
42.81s
All right, yeah, thank you.
Speaker 1
43.61s
Thank you.