A
Call Intelligence
Prasad with Abijith — Feb 13, 2026 13:59
Deal Lost
Cold
Call History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Prasad. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Joint/Spouse
Lead Type
b2c
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
34% into call
Pitch Approach
Reminder/Follow-up
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:28 (29s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
48 / 42
Rep Longest Monologue
9s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Spouse not willing
Actually my wife is currently not willing to do that.
|
authority | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Negative | Follow up on previously shared samples and discussion. |
Key Moments
200:10
Context Setting
Rep clarifies the reason for the call, triggering customer memory.
00:19
The Rejection
Customer identifies the wife as the blocker, effectively ending the sales opportunity for now.
Trust Signals
2
Recognition of the rep's name
Acknowledgment of receiving samples
Resistance Signals
1
Direct statement of unwillingness to proceed
Confusion Signals
1
Regarding what sorry I couldn't
Topics Discussed
Blood test follow-up
Sample sharing
Spousal decision
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer didn't initially recognize the caller or the purpose. |
| Recognition | 2 | neutral | Customer realizes who it is and apologizes for the confusion. |
| Closing | 3 | neutral | Polite but firm rejection. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello.
Speaker 0
0.65s
Hello. Ya. Yes. Afternoon Prasad. Abhijit this side from IO Health.
Speaker 1
1.41s
Yes.
Speaker 1
5.39s
ya tel mi.
Speaker 0
6.13s
Ya, is there a good time to talk?
Speaker 1
8.47s
regarding what sorry I couldn't
Speaker 0
10.51s
So basically I spoke with you couple of days ago about an advanced comprehensive blood test. I've even shared the sample for those.
Speaker 1
19.83s
Oh yeah yeah yeah Abhijit yeah yeah sorry sorry. Actually my wife is currently not willing to do that. Okay. So okay yeah.
Speaker 0
25.21s
Okay.
Speaker 1
26.91s
Sure.
Speaker 0
26.99s
Sure sir thank you.
Speaker 1
27.59s
Thank you. Thank you.