A
Call Intelligence
Prasad with Abijith — Feb 10, 2026 12:55
Deal Lost
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
new_inquiry
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
5% into call
Pitch Approach
Consultative/Educational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
5:14 (314s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
74
Rep Words / Customer Words
682 / 148
Rep Longest Monologue
31s
Customer Longest Monologue
9s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Decision Making
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Facility distance
but we are located in Chennai... for the DEXA scan you might have to come here
|
logistics | Customer | Yes | pivot to alternative | Excellent |
|
Patient Consent
I need to speak with her regarding this... patient's consent is required
|
authority | Customer | Yes | respectful deferral | Good |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Interested | Comprehensive screening of 11 major organs. |
| gut microbiome test | Rep | 14500.00 | Neutral | To understand bacterial imbalance causing digestion and weight issues. |
| omega 3 | Rep | -- | Other | Included in the 181 package; addresses joint pain and brain health. |
| dexa scan | Rep | -- | Negative | Bone density and muscle mass analysis. |
Key Moments
301:05
Customer confirms patient's weight issue
Validates the rep's hypothesis about gut health and increases lead relevance.
02:33
Location conflict (Chennai vs Maharashtra)
Potential deal-breaker for physical scans, forcing a pivot to blood-only tests.
03:27
Price disclosure
Customer remains engaged after hearing the 18,000 INR price point, indicating budget alignment.
Discovery Questions
3
Q1
Is there any other concerns as well?
Q2
May I know if the food habit is it like vegetarian?
Q3
May I know which state you are from sir?
Trust Signals
3
Sharing detailed health concerns
Asking for pricing
Agreeing to a specific follow-up time
Enthusiasm Signals
2
Prompting for charges
Confirming awareness of Omega supplements
Resistance Signals
2
Location barrier for DEXA scan
Need for third-party consent
Topics Discussed
181 Full Body Test
Gut Microbiome
Migraines
Joint Pain
Omega 3/6
DEXA Scan
Vegetarian Diet
Pricing
Sample Collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Resuming the interrupted call. |
| Discovery | 2 | neutral | Sharing specific symptoms like joint pain and weight issues. |
| Pitch | 3 | neutral | Asking about prices and clarifying blood test logistics. |
| Closing | 4 | neutral | Agreeing to WhatsApp follow-up and a call tomorrow. |
Call Transcript
Click to expand
Speaker 0
1.07s
yes yes. ya sorry.
Speaker 1
2.03s
Yeah, sorry, the call got cut, yeah. So basically I was trying to say that the 180
Speaker 0
4.37s
So,
Speaker 1
7.65s
uh three uh the one eighty one test covers the whole body as a whole and it uh it concludes every uh major organ so there are eleven major organs that we are including in it.
Speaker 0
10.97s
as a whole.
Speaker 1
18.67s
So it will give you a complete screening of the present health status.
Speaker 1
22.37s
Okay. Okay. So since there are specific issues, right, like the digestion is another one of the issues, so that might be a reason because food is not being uh consumed the right way by the body and it's not sending the enough nutrients to the brain, that might be causing uh the...
Speaker 0
22.75s
Okay.
Speaker 1
37.27s
blood flow, yeah, that might be causing the migraine. So in that case what I can suggest is like there is a gut microbiome test.
Speaker 0
37.33s
Blood flow ya.
Speaker 0
40.29s
in that
Speaker 1
44.95s
which lets us understand how much there are good and bad bacterias in the gut, okay?
Speaker 0
45.15s
hmm
Speaker 1
50.83s
So imbalance between these guts will also cause this to happen.
Speaker 1
56.31s
So the food might not be breaking down in the right way. So there are some scenarios wherein a very skinny guy, right?
Speaker 0
56.37s
So the
Speaker 1
63.27s
They'll be eating a lot of food but they might never ever gain weight.
Speaker 0
65.73s
About gain weight. Her her weight never increases.
Speaker 1
68.75s
Yeah. So that might be the thing. So, uh since that is one of the main issue, so I would suggest the gut microbiome test because it will be uh one of the things that will give you a full on uh in-depth understanding of the gut health basically is what it helps us in understanding.
Speaker 0
87.79s
Okay.
Speaker 1
88.31s
Yeah. So is there any other concerns as well or is this adjusted?
Speaker 0
93.27s
body pain and related like body aches and okay joints joints pain also joint joint pains everywhere.
Speaker 1
98.03s
Okay.
Speaker 1
101.89s
So like we do have one omega three and omega six test. So even that concludes the
Speaker 0
104.95s
three
Speaker 1
108.75s
brain health and then the heart health as well. so if you are aware of omega right?
Speaker 0
114.65s
Yes, I'm aware of that.
Speaker 1
115.67s
Yeah, so the EPA and EPA and DHA the body produces might not be enough for the body. So may I know if the food habit is it like vegetarian or are you...
Speaker 0
126.17s
vee aar vejiteriyan.
Speaker 1
127.79s
Okay, so the best source for the omega that the body needs is through fish oil, like consuming a lot of fish. So that might be one of the other reasons for the joint pains as well.
Speaker 1
140.31s
okay. so if it may know which state you are from sir?
Speaker 0
143.77s
I am from Maharashtra.
Speaker 1
145.11s
Maharashtra okay so we do have a DEXA scan you can get a DEXA scan done but we are located in Chennai the facility is in Chennai.
Speaker 1
153.61s
So a DEXA scan basically helps us in analyzing the bone density, the muscle percentage in the body, muscle mass basically and the fat percentage in the body. So even that would be one of the things. So wherever the pain is coming, right?
Speaker 1
169.15s
present. So over there what are the deficits that there are, it would be understanding through the scan sir.
Speaker 0
169.17s
Present.
Speaker 1
177.47s
Yeah. So omega three and gut microbiome it's totally up to you.
Speaker 0
183.11s
Right now right?
Speaker 1
185.93s
No, we do have uh like blood checkups and everything we do have pan India but our facility is located in Chennai so for the DEXA scan you might have to come here or else you can uh even
Speaker 0
197.65s
Let's go for the blood test. I think everything is done on the blood test only, right? Whatever 181.
Speaker 1
203.47s
Yes, you told me.
Speaker 0
203.57s
you told me, right? Okay, so what are the charges for that?
Speaker 1
204.35s
Right okay so
Speaker 1
207.33s
So for the one eighty one it is eighteen thousand. And for the gut so for the one eighty one right we are also including the omega three and omega six.
Speaker 1
217.13s
uh in the package and then a doctor consultation would be followed up and then a dietician plan who will be providing a diet plan to uh get over the changes. So this main purpose of this test is early detection and prevention.
Speaker 1
230.53s
Okay. Yeah, and then the gut microbiome test by itself is fourteen thousand five hundred. So this is to totally uh we have two thirty parameters that are covered in it.
Speaker 0
230.79s
Okay.
Speaker 1
241.37s
okay. so it will understand the how food is being broken down in the body and is it getting sent in the right way.
Speaker 0
241.39s
Okay.
Speaker 1
249.29s
So that will be causing a lot of issue. So it basically works solely sole purpose of the gut microbiome test is to understand the gut health.
Speaker 1
258.69s
for the food consumed, yeah. So basically that is it. So depending on what you feel like would be most suitable, I can arrange a sample pickup and everything. So basically...
Speaker 0
269.43s
I think actually I had just posted for the inquiry only first.
Speaker 0
275.07s
Because I need to speak with her regarding this, okay? I didn't have any information on this. So better you contact me on WhatsApp if possible.
Speaker 1
279.45s
Yeah.
Speaker 0
283.39s
And give the information if you can give it to me required. I will speak with him because patient's consent is required right in this case. Definitely yeah.
Speaker 1
283.43s
Sure.
Speaker 1
287.55s
Yeah.
Speaker 1
291.77s
Definitely, yeah, sure, totally. So I'll just what I'll do is I'll connect you with on WhatsApp and send you the sample report for the 180 test, gut microbiome and the omega three.
Speaker 0
301.73s
Oh my god.
Speaker 1
302.05s
Omega six. Yeah. And when can I give you a call back, sir?
Speaker 0
302.99s
Yeah.
Speaker 0
305.61s
Tomorrow morning this time only afternoon.
Speaker 1
308.79s
All right, yeah, second half of the day I'll just give you a call.
Speaker 0
309.75s
of
Speaker 0
310.77s
Okay.
Speaker 0
311.99s
Thank you.
Speaker 1
312.19s
All right. Thank you Prasad. Have a great day.