A
Call Intelligence
Prasad with Abijith — Feb 10, 2026 12:53
Deal Lost
Warm
Call History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Prasad. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Proxy
Lead Type
new_inquiry
Conversation Flow
Opening Type
other
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
1
Pitch Start
54% into call
Pitch Approach
Educational/Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:13 (74s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
148 / 38
Rep Longest Monologue
23s
Customer Longest Monologue
9s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | The primary product the customer inquired about. |
Key Moments
300:11
Inquiry Confirmation
Establishes the purpose of the call and validates the lead.
00:30
Symptom Disclosure
Customer reveals wife's migraine and digestion issues, providing a 'hook' for the sale.
00:52
Panel Breakdown
Rep builds value by listing the specific medical panels covered.
Discovery Questions
1
Q1
May I know the reasons are like, are you facing any health conditions or is there any underlying issues that you want to address?
Trust Signals
2
Directly answering health questions
Confirming the inquiry
Enthusiasm Signals
1
Quick confirmation of the 181 test inquiry
Topics Discussed
181 Advanced Blood Test
Migraine
Neck Pain
Digestion
Full Body Checkup
Medical Panels
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and responsive. |
| Needs Discovery | 2 | neutral | Willingly shared detailed health concerns about his wife. |
Call Transcript
Click to expand
Speaker 1
0.09s
hello
Speaker 0
0.53s
Hello.
Speaker 1
1.33s
namaskar. am i speaking to mister prasad?
Speaker 0
4.23s
Yes, speaking.
Speaker 1
5.11s
Sir, my name is Abhijit and I'm calling from Aibo Health Care Center from Chennai.
Speaker 0
10.45s
Yeah, tell me.
Speaker 1
11.29s
Yeah, I was calling in regards to an inquiry that you put forward for the 181 advanced blood test.
Speaker 0
18.59s
Yes yes.
Speaker 1
19.45s
Yeah, may I know the reasons are like, are you facing any health conditions or is there any underlying issues that you want to address?
Speaker 0
26.67s
No no it is it is for my wife actually.
Speaker 1
29.41s
oke.
Speaker 0
30.11s
Yeah, and she has severe migraine issues and as well as neck pain and what you can say digestion related issues.
Speaker 1
39.35s
oke.
Speaker 0
40.45s
So,
Speaker 1
40.57s
So like a uh is it so let me just give a brief on the one eighty one test okay. So it is a full body comprehensive blood checkup wherein it covers all the major body panels.
Speaker 1
52.27s
So it starts with the steroids panel, tumor panel, thyroid, diabetes, arthritis, kidney, so heart, lipid profile and everything. So it will give you a complete present health status of your body.
Speaker 1
65.45s
Okay. So if the like you said, right? Like she's having migraine and some issues with digestion.