A
Call Intelligence
Dikshay Mathur with Abijith — Feb 12, 2026 17:39
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
0.0%
Personalization
4.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Dikshay Mathur. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
26% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:26 (26s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
31 / 21
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Already using/done
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already completed
but diksha is already run that.
|
already using/done | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Negative | Follow up on previous enquiry. |
Key Moments
100:16
Customer informs rep the test is already done.
Ends the sales opportunity for this specific enquiry.
Resistance Signals
2
Direct questioning of call purpose
Statement that the test is already done
Confusion Signals
1
Rep seems confused that the test was already run
Topics Discussed
181 Blood Test
Previous enquiry follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Friendly greeting. |
| Discovery | 2 | neutral | Directly questioning the reason for the call. |
| Closing | 3 | neutral | Informational dismissal. |
Call Transcript
Click to expand
Speaker 0
0.57s
good evening.
Speaker 1
2.11s
good evening, how are you?
Speaker 0
3.99s
aam good.
Speaker 1
5.51s
haan why are you calling?
Speaker 0
7.19s
so i was calling regarding an enquiry for the one eighty one blood test. i spoke with mister dikshe.
Speaker 1
13.29s
Aha.
Speaker 0
14.73s
ya
Speaker 1
16.13s
okay. but diksha is already run that.
Speaker 0
20.13s
okey. is that the case? alrait den.
Speaker 1
23.75s
and it is positive negative books.