A
Call Intelligence
Dikshay Mathur with Abijith — Feb 05, 2026 10:13
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
8.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Dikshay Mathur. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
20% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
4:35 (275s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
582 / 184
Rep Longest Monologue
34s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Competition
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Evaluating other companies
I'm also looking out for some other companies. I'm just evaluating.
|
competition | Customer | No | acknowledgement | Poor |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main product discussed for comprehensive health checkup. |
| gene test | Rep | -- | Skeptical | Suggested as a better option for family history of sugar/cancer. |
Key Moments
400:30
Target Audience Shift
Customer clarifies the test is for his wife, changing the focus of the discovery.
01:24
Cancer History Disclosure
Customer interrupts to emphasize cancer history, which is a high-intent health trigger.
03:56
Price Reveal
Rep reveals the 18,000 INR price; customer responds positively ('Super') but remains non-committal.
04:24
Competitive Mention
Customer reveals he is shopping around, indicating a longer sales cycle.
Discovery Questions
3
Q1
Do you have any history with medical history or any health concerns?
Q2
What are the symptoms?
Q3
Have you looked into the test at all?
Trust Signals
2
Sharing detailed family medical history
Requesting WhatsApp follow-up
Enthusiasm Signals
1
Use of the word 'Super' when hearing the price/package
Resistance Signals
2
Interruption during gene test pitch
Explicit mention of comparing with other companies
Confusion Signals
1
Questioning what the 183 markers cover beyond the heart
Topics Discussed
183 Biomarkers
Family History
Diabetes
Cancer
Parkinson's
Gene Test
Heart Health
Calcification
Pricing
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and willing to listen. |
| Discovery | 2 | neutral | Shared specific family health concerns. |
| Pitch | 3 | neutral | Asked for specific details on what the 183 markers cover. |
| Closing | 4 | neutral | Stated he is evaluating other companies. |
Call Transcript
Click to expand
Speaker 1
0.45s
Good morning.
Speaker 0
1.85s
Money.
Speaker 1
2.49s
aam aai speaking tu bikhay maathur?
Speaker 0
4.79s
Yes.
Speaker 1
5.51s
sar abhijit desai from i o health care center from chennai.
Speaker 1
10.03s
ya, ai vaas kaaling bikaas yu hev aa inqayard abaott van of as sarvisas. so it's en aivo advaansd van aivon blad test.
Speaker 0
17.81s
Ya.
Speaker 1
18.41s
Yeah, so is it a good time to talk?
Speaker 0
20.43s
Please go ahead.
Speaker 1
21.31s
Yeah, so I was just calling to understand like uh do you have any history with uh medical history or any health health concerns that you're trying to address?
Speaker 0
30.03s
No, not for me, but for my wife, I wanted to get this done.
Speaker 1
34.45s
oke. so menu laika vaat aar da sintams aar vaat aar da?
Speaker 0
37.35s
Nothing nothing nothing as of now but strong family history of sugar.
Speaker 1
39.11s
Okay.
Speaker 1
42.47s
okay.
Speaker 0
42.63s
Okay. And Parkinson various things. So I wanted to be I want.
Speaker 1
47.75s
okay okay okay. so like have you looked into the test at all sir like? no no.
Speaker 0
52.05s
No, no. No, I haven't.
Speaker 1
52.85s
Okay.
Speaker 1
53.81s
So basically it is it has 183 biomarkers covering all the major body panels and it also includes tumor panels, heart panels, lipid profile and everything. So it will be a complete comprehensive blood checkup wherein you'll understand your present health status from every aspect.
Speaker 0
59.97s
Okay.
Speaker 0
72.01s
evry aar.
Speaker 1
73.61s
Okay. So since you said like you were worried about like having a history of sugar and all, right? We do have another test which is a gene test. I think that would be the better option because it would be
Speaker 0
84.73s
No no no see they have a family history of cancers also in the family so I just want to
Speaker 1
92.05s
Yeah, so in that case like a blood test it would be just the present state, so it wouldn't be, it would be a cellular level analysis of the blood that you have of every organ. Okay. But for the gene test it would be going into the DNA and the DNA that get that gets passed down, right, through generations.
Speaker 0
103.63s
Okay.
Speaker 1
111.07s
In that there might be some flaws which a normal blood test or any advanced blood test wouldn't be able to tell you. So the 181 in perspective what it helps us in doing is if at all there is a risk of getting some uh health issue right chronic health issue. There would be some uh indication of that happening.
Speaker 1
132.05s
Okay.
Speaker 0
132.35s
so what are that indications like what will you be able to make it out with this test?
Speaker 1
138.59s
Yeah. So like I said, we have 183 biomarkers. So like I said, in the heart profile itself, so there is a thing called calcification.
Speaker 0
140.23s
Yeah.
Speaker 1
147.05s
the heart so when the arteries get blocked out so that's the cause of direct cause of insulin uh insulin spike in the body. Okay. Other than that also there are many factors that come into play. So in the blood test itself you will be able to understand that.
Speaker 0
155.63s
Okay.
Speaker 0
163.47s
oke.
Speaker 1
164.07s
ya so vi vil bi ebil tu laik bifor it even araijas so it is a prikashan prikashanari of kors aayi no de. ya.
Speaker 0
170.93s
Of course, I know that. But when you said 183 markers, so only you're talking about heart. I wanted to know what all other other body parts will be covered.
Speaker 1
175.09s
Ya.
Speaker 1
178.19s
to know what all other other body parts
Speaker 1
181.57s
Yes, yes. I'll just give you a full on walk through. I'll just give you all the names of the panels that are covered in the test.
Speaker 0
186.17s
panels that are covered.
Speaker 0
187.47s
Yes please.
Speaker 1
188.29s
So we are covering up to like eleven uh body panels. So so starting with thyroid, heart, diabetes, lipid profile, liver liver, pancreas, kidneys, arthritis, steroids panel, tumor panel, STD panel and iron panel.
Speaker 1
203.31s
So all the nutrients in the body, so the levels of nutrients in the body also would be understood in this test. So if there is a deficit of something, even that will be covered in this test.
Speaker 0
215.39s
Okay.
Speaker 1
216.07s
Yeah, other than that, we are also giving the omega three plus omega six test. So to understand the EPA DHA in the body. So it will it is directly related to the heart health and the brain health.
Speaker 0
227.67s
Okay.
Speaker 1
228.47s
Ya. So this is the whole package that we have.
Speaker 0
231.79s
Okay.
Speaker 1
232.97s
ya.
Speaker 0
234.71s
what are the charges for this?
Speaker 1
236.27s
So for all of this, uh with the one eighty one test, with the omega three, omega six, and then we are also going to be including doctor consultation, dietician consultation, and then a diet chart would be provided as that is tailored to the report generated. So for all of this, we are charging just eighteen thousand rupees.
Speaker 0
250.75s
Super all of
Speaker 0
254.29s
18,000. Okay.
Speaker 1
255.41s
Okay.
Speaker 1
256.67s
Yeah.
Speaker 1
259.93s
Yes.
Speaker 0
259.93s
Please just send me all the details via WhatsApp once if you don't mind.
Speaker 1
263.77s
Definitely sure.
Speaker 0
264.29s
I'm also looking out for some other companies. I'm just evaluating. So which one is better I'll go with it.
Speaker 1
268.11s
Okay.
Speaker 1
270.99s
Yeah, totally understand it.
Speaker 0
272.87s
Thank you.
Speaker 1
272.93s
Thank you. Thank you.
Speaker 0
274.77s
Bye.