A
Call Intelligence
None with Abijith — Feb 03, 2026 12:58
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
3.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Medium
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
40% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:49 (49s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
19
Rep Words / Customer Words
88 / 45
Rep Longest Monologue
8s
Customer Longest Monologue
5s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of station / Location
no no, i'm from hyderabad but i'm not in other stations now. i'll call you little later.
|
logistics | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Neutral | Primary enquiry subject |
Key Moments
200:19
Price Disclosure
Rep reveals the 18,000 INR price point immediately upon request.
00:40
Location Conflict
Customer reveals she is from Hyderabad and currently traveling, leading to the end of the call.
Discovery Questions
1
Q1
just wanted to know from which part of chennai you're calling?
Resistance Signals
2
i'll call you little later
i'm not in other stations now
Topics Discussed
Pricing
Test Inclusions
Location
Follow-up period
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for price. |
| Middle | 2 | neutral | Listening to inclusions. |
| Closing | 3 | neutral | Ending call due to being out of station. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello
Speaker 1
1.27s
Hello.
Speaker 0
1.99s
aa isaa femaa?
Speaker 1
4.27s
Yes?
Speaker 0
4.77s
So this is ma'am this is Nivitha from IO Wellness Center.
Speaker 1
8.71s
Mm.
Speaker 0
9.35s
aa virijan enquiry for IO one eight one blood test.
Speaker 1
13.67s
Achha.
Speaker 0
14.49s
aa just wanted to do my NRI planning for the test ma'am.
Speaker 1
18.19s
vaat is da kaas saar da test?
Speaker 0
19.99s
da prais of 181 is 18000 maam.
Speaker 1
23.29s
Hmm.
Speaker 0
23.83s
this includes your doctor consultation, diet consultation and a tailored diet chart ma'am. you will have a follow up for three months also.
Speaker 1
33.11s
Okay.
Speaker 0
33.95s
just wanted to know from which part of chennai you're calling? are you from chennai or is like...
Speaker 1
34.61s
From
Speaker 1
40.01s
no no, i'm from hyderabad but i'm not in other stations now. i'll call you little later.
Speaker 0
45.59s
Yes sure ma'am.
Speaker 1
46.05s
I just wanted to enquire. Okay, thank you.
Speaker 0
48.03s
yaa okay maam baay.