A
Call Intelligence
Narayan Nayak with Abijith — Feb 19, 2026 12:42
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Narayan Nayak. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:37 (37s)
Primary Language
English
Code Switching
None
Total Speaker Turns
10
Rep Words / Customer Words
94 / 21
Rep Longest Monologue
10s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
precaution only but now I am in the meeting afterwards I will speak with you.
|
time | Customer | Yes | respectful postponement | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Neutral | Referencing the customer's existing habit of annual checkups. |
Key Moments
200:10
Lead Data Verification
Agent confirms the customer's specific input from the form, establishing credibility.
00:29
Time Objection
Customer halts the conversation due to a meeting, defining the need for a follow-up.
Discovery Questions
1
Q1
may i know like why you do it annually sir like is there any health concerns or is it just a precautionary thing that you do?
Trust Signals
1
Customer confirms his previous form submission data.
Resistance Signals
1
Time-based resistance ('now I am in the meeting').
Topics Discussed
Annual medical checkups
Health concerns vs Precaution
Meeting schedule
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Discovery | 2 | neutral | Answers the question briefly but indicates he is busy. |
Call Transcript
Click to expand
Speaker 0
0.27s
halo. ya, gud aapharnoon. aand aai lyaragin tu narayan.
Speaker 1
4.29s
Okay.
Speaker 0
5.01s
so my name is abhijit and i'm calling from ivo health care center from chennai.
Speaker 1
9.39s
Yes.
Speaker 0
10.07s
Uh so basically I was calling because uh in the last week we ran an ad campaign to understand how uh people uh get their medical checkups done sir and I believe you have put it annually.
Speaker 0
21.35s
ya so may i know like uh why you do it annually sir like is there any health concerns or is it just a precautionary thing that you do?
Speaker 1
29.39s
precaution only but now I am in the meeting afterwards I will speak with you.
Speaker 0
33.11s
Okay okay sir. I will give you a call in the evening.
Speaker 1
35.93s
okay.
Speaker 0
36.29s
aal raait thaank you.