A
Call Intelligence
Santhiya. M with Abijith — Feb 16, 2026 17:08
Deal Closed
Warm
Call History
32 attemptsRep Performance
6.5/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.30%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Malayalam
Brand Awareness
High
Brand Sentiment
Negative (due to service delay)
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
returning_customer
Conversation Flow
Opening Type
other
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Approach
Problem-solving
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
2:11 (131s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
56
Rep Words / Customer Words
128 / 242
Rep Longest Monologue
6s
Customer Longest Monologue
15s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service Quality
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Service Delay
Three to six College why why so much delay is happening? even with the supplementation diet chart also they have not provided it.
|
service quality | Customer | Yes | acknowledgement and escalation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Negative | Clients completed the 181 test but haven't received results/charts. |
| cholesterol medicine | Customer | -- | Other | Dr. Jaya suggested medicine changes for cholesterol that haven't been sent. |
Key Moments
300:27
Customer highlights 6-day delay
Establishes the core conflict and urgency of the call.
01:16
Spelling out client names
Critical data capture for CRM lookup (Sameer Jain, Ravindra Singhi).
01:47
Clarification of purchase intent
Agent confirms clients want the prescription before deciding to buy supplements.
Discovery Questions
4
Q1
is that emergency purpose?
Q2
Did they take online consultation or offline consultation?
Q3
Name of the clients menu?
Q4
Are they from Chennai like courier supplement?
Trust Signals
2
Providing specific client names and spelling them out
Referencing specific doctor names (Dr. Jaya)
Resistance Signals
2
Direct complaint about 6-day delay
Mentioning clients are 'complaining basically'
Topics Discussed
Service Delay
Diet Charts
Cholesterol Medication
Mumbai Clients
Dr. Jaya Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Immediately brings up the delay. |
| Middle | 2 | negative | Complains about 6-day lag and clients calling her repeatedly. |
| Closing | 3 | neutral | Accepts the agent's promise to check with dieticians. |
Call Transcript
Click to expand
Speaker 0
0.25s
halo. ya sandhya abhijit disait.
Speaker 1
3.35s
aa sanjay is busy right now. is that emergency purpose?
Speaker 0
7.71s
Yeah, so actually one of the clients he took the three sixty and their one eighty one test is done. So...
Speaker 1
14.93s
Okay.
Speaker 0
15.31s
it happened with Miss Jaya, okay.
Speaker 1
18.17s
Okay.
Speaker 0
18.37s
And Miss Jaya told that there is a cholesterol medicine that she would suggest the client. It's been like three to six days. He's calling me and asking me.
Speaker 1
24.37s
Three to six
Speaker 1
25.85s
College
Speaker 0
27.79s
why why so much delay is happening? even with the supplementation diet chart also they have not provided it.
Speaker 1
34.63s
Okay okay.
Speaker 0
35.77s
Yeah.
Speaker 1
35.97s
One second.
Speaker 0
37.19s
Yeah.
Speaker 1
37.29s
shweta is here can you just speak to her?
Speaker 0
39.43s
ya sure.
Speaker 1
43.03s
Hello
Speaker 0
43.57s
Hello
Speaker 1
44.37s
hello ya
Speaker 0
45.13s
Yeah, so two clients, okay, they booked the one eighty one. They the doctor consultation is done, dietician consultation is also done six days ago.
Speaker 1
49.31s
Okay.
Speaker 1
55.63s
oke.
Speaker 0
56.21s
So they have not yet received any diet chart or even medicines suggested. So Doctor Jaya said medicine changes need to be there for cholesterol one person was having, okay. So there's a lag even in the
Speaker 1
69.21s
Okay.
Speaker 1
70.75s
Did they take online consultation or offline consultation? Online online. Online okay. Name of the clients menu?
Speaker 0
72.69s
Yes online online.
Speaker 0
76.51s
sameer jain es e em ai aar.
Speaker 1
78.95s
Hmm.
Speaker 0
79.57s
je e ai aanu.
Speaker 1
81.29s
sameer only sameer jain?
Speaker 0
82.99s
and ravindra singhi.
Speaker 1
85.13s
Okay.
Speaker 0
85.77s
aar e bi ai en di aar e es ai en ji ech ai.
Speaker 1
90.15s
Okay.
Speaker 0
90.89s
Yeah, they're like calling and yeah, complaining basically.
Speaker 1
91.77s
Calling
Speaker 1
94.41s
Okay, I'll just check it Sandhya for the consultation details, no? I'll just check once. Sure, it says like
Speaker 0
95.03s
Athu success aanu.
Speaker 0
98.03s
Yeah. Sure. It's just like the supplement diet chart and
Speaker 1
102.11s
Yeah. Supplement all the courier. Are they from Chennai like courier supplement?
Speaker 0
102.79s
Supplement
Speaker 0
103.93s
Athu
Speaker 0
105.45s
no no they are from mumbai.
Speaker 1
107.39s
de vaant da prescription and then de vil disaid if de vaant tu bai or naat, rait?
Speaker 0
110.83s
yes.
Speaker 1
111.69s
Okay.
Speaker 0
112.35s
So even medicine even with medicine also one Sameer Jain is there no he is taking one type of medicine.
Speaker 1
112.59s
Even with even with
Speaker 0
118.11s
So other than that, Dr. Jaya even suggested for some additional medicines as well. So even that details they did not get.
Speaker 1
118.27s
Okay.
Speaker 1
125.97s
okay. ai'l just check with the dieticians as well.
Speaker 0
128.45s
Sure, sure.
Speaker 1
129.31s
Okay thank you.
Speaker 0
129.97s
Thank you. Thank you.