A
Call Intelligence
Santhiya. M with Abijith — Feb 12, 2026 16:52
Deal Closed
Hot
Call History
32 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Santhiya. M.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.38%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:21 (21s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
31 / 26
Rep Longest Monologue
3s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical issue with meeting link
He didn't join yet? No no he didn't get the link I think.
|
technical | Customer | Yes | alternative solution | Excellent |
Key Moments
200:02
Customer reports missing consultant
Identifies the friction point in the customer journey.
00:13
Rep suggests WhatsApp/Normal call
Saves the appointment from being a 'no-show' due to tech issues.
Trust Signals
1
Customer proactively calling to ensure the appointment happens
Confusion Signals
1
Confusion over the meeting link: 'No no he didn't get the link I think.'
Topics Discussed
Consultation Link
WhatsApp Call
Appointment Coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Concerned that the consultation hasn't started: 'He didn't join yet?' |
| Closing | 2 | neutral | Accepts the solution to use a normal call. |
Call Transcript
Click to expand
Speaker 0
0.15s
Hello.
Speaker 1
1.27s
Hello
Speaker 0
2.01s
Ha Abhijit that consultation. He didn't join yet? No no he didn't get the link I think.
Speaker 1
2.87s
Yeah, juice.
Speaker 1
5.11s
She didn't join yet.
Speaker 1
7.57s
Get
Speaker 1
10.47s
linka
Speaker 0
11.87s
aa normal call aa.
Speaker 1
13.51s
normal call whatsapp call or normal call shall do.
Speaker 0
17.11s
Okay.
Speaker 1
17.19s
I'll just remind her. Okay.
Speaker 0
18.55s
Okay.
Speaker 1
19.49s
Thank you.