A
Call Intelligence
Santhiya. M with Abijith — Feb 12, 2026 10:24
Deal Closed
Hot
Call History
32 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
100.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Santhiya. M.
Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Santhiya. M. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
52.30%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Existing Customer
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:51 (51s)
Primary Language
English
Code Switching
None
Total Speaker Turns
17
Rep Words / Customer Words
22 / 88
Rep Longest Monologue
3s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Rescheduling
he wants to reschedule it for tomorrow
|
logistics | Customer | Yes | direct acceptance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Customer | -- | Neutral | Rescheduling an existing booking for two people. |
Key Moments
200:02
Reschedule Request
Primary purpose of the call; customer proactively manages the appointment.
00:34
Payment Confirmation
Customer confirms 'already paid', indicating high intent and commitment.
Trust Signals
2
Pre-payment mentioned
Proactive rescheduling
Topics Discussed
DEXA Scan
Rescheduling
WhatsApp communication
Payment status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly stating the need to reschedule. |
| Middle | 2 | neutral | Providing specific time slots and confirming payment. |
| Closing | 3 | positive | Agreeing to send details on WhatsApp. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.91s
Hello
Speaker 0
2.55s
ha abhijit here and i had booked on dexa for today he wants to reschedule it for tomorrow.
Speaker 1
9.67s
Hmm.
Speaker 0
11.13s
sreekesh krishnan.
Speaker 0
16.59s
Yeah.
Speaker 1
18.35s
tomorrow at what time?
Speaker 0
19.59s
bitveen nain ain ileven enitain.
Speaker 1
24.55s
So you'll be informing informing the client, right?
Speaker 0
27.47s
yes yes I have told him he only asked me to reschedule it so for two people it should be.
Speaker 1
33.15s
Okay.
Speaker 0
34.73s
ya already paid.
Speaker 0
37.23s
planned on booking it he planned on coming today but he had some plans so he will coming he will be coming tomorrow.
Speaker 1
44.23s
Okay.
Speaker 0
45.13s
Yeah.
Speaker 1
46.23s
Can you share the details to me?
Speaker 0
48.37s
Alright, I'll share from WhatsApp.
Speaker 1
50.23s
Thank you.