A
Call Intelligence
Santhiya. M with Abijith — Feb 12, 2026 10:17
Deal Closed
Hot
Call History
32 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1Exceptional Performance: Abijith
Abijith scored 9.0/10 and closed the deal with Santhiya. M. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega3 Double Strength 30s
Deal Value
₹360
Purchase Date
Feb 14, 2026
Discount Offered
25.00%
Calls Before Closure
32
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Service Fulfillment
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:36 (36s)
Primary Language
English
Code Switching
None
Total Speaker Turns
14
Rep Words / Customer Words
30 / 52
Rep Longest Monologue
3s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| doctor consultation | Customer | -- | Positive | Booking for a third party (Agasthya Lal) |
Key Moments
300:01
Customer request
Sets the high-intent tone of the call immediately.
00:19
Time confirmation
Confirms the immediate nature of the lead's requirement.
00:30
Data confirmation
Agent confirms existing relationship by stating they already have the details.
Discovery Questions
2
Q1
client name.
Q2
Today?
Trust Signals
2
Customer assumes agent has their details
Direct request for immediate service
Enthusiasm Signals
1
Requesting appointment for the same day
Topics Discussed
Doctor Consultation
Appointment Scheduling
Patient Details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly stating the purpose of the call. |
| Middle | 2 | neutral | Providing name and time details. |
| Closing | 3 | positive | Thanking the agent after confirmation. |
Call Transcript
Click to expand
Speaker 1
0.35s
Hello
Speaker 0
1.03s
ya abhijit here and uh i wanted to book a doctor consultation for one of the one eighty one nine.
Speaker 1
9.31s
client name.
Speaker 0
9.49s
Okay.
Speaker 0
11.35s
Agasthya Lal.
Speaker 1
13.91s
Okay.
Speaker 0
14.63s
for online consultation.
Speaker 1
16.97s
Okay, sure. Today?
Speaker 0
19.37s
yes today at twelve o'clock.
Speaker 1
21.59s
Okay.
Speaker 1
24.69s
Okay done.
Speaker 0
26.25s
Sure. I'll send you, do I need to send you details on WhatsApp?
Speaker 1
30.69s
No no no, I have the details.
Speaker 0
32.39s
All right, yeah. Thank you.
Speaker 1
33.57s
Thank you.