A
Call Intelligence
Lukas with Abijith — Feb 09, 2026 15:59
Deal Lost
Warm
Call History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1High-Value Deal Lost: ₹960,000
Abijith lost a ₹960,000 deal with Lukas. Immediate review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹9,60,000
Calls Before Closure
2
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Positive/Trusting
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
High - Seamlessly transitions from product feedback to the high-ticket healthcation inquiry.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
40% into call
Pitch Approach
Consultative/Educational
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
14:52 (892s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
188
Rep Words / Customer Words
1142 / 1085
Rep Longest Monologue
42s
Customer Longest Monologue
38s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Product Quality
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Product taste/quality
It's tasting slightly like castor oil. So do you think it's normal?
|
product | Customer | Yes | technical explanation | Excellent |
|
Price/Finances
We just, you know, we're just arranging the finances.
|
price | Customer | Yes | empathy/flexibility | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| olive oil | Customer | -- | Other | Feedback on taste (castor oil like) and seal quality. |
| healthcation program | Customer | 960000.00 | Positive | Main service inquiry for family of three. |
Key Moments
401:21
Olive Oil Quality Concern
Critical trust-building moment. Rep successfully defended product quality.
04:26
Night Shift Disclosure
Identified the primary 'pain point' for the lead's own health.
09:12
Cancer Screening Inquiry
Customer reveals deep emotional driver (family history) for wanting advanced scans.
12:03
Travel Advice Pivot
Rep advises against driving to ensure test accuracy, showing care for the 'result' over just the 'sale'.
Discovery Questions
3
Q1
Are there any health concerns or any health goals that you want to achieve?
Q2
May I know where you are, which state you're from?
Q3
Is the PET scan included in it?
Trust Signals
3
Sharing mother-in-law's cancer diagnosis
Asking for advice on travel (road vs flight)
Already purchased and using company products
Enthusiasm Signals
2
Planning a road trip from Maharashtra to Chennai specifically for this.
Asking if the 11-year-old can join.
Resistance Signals
2
Questioning the lack of seal on the olive oil
Mentioning the high cost (9.6L)
Confusion Signals
2
Unsure if PET scan is included
Unsure about the taste of the olive oil
Topics Discussed
Olive Oil taste
7-day Healthcation
Night shift health impact
Wife's orthopedic history
PET scans and cancer screening
Logistics of driving from Maharashtra to Chennai
Payment methods
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about product quality. |
| Discovery | 2 | neutral | Sharing health struggles and family cancer history. |
| Pitch | 3 | neutral | Asking detailed questions about PET scans and logistics. |
| Closing | 4 | neutral | Thanking the rep for travel advice. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
0.27s
Hello. Yeah.
Speaker 0
0.99s
Ya, good afternoon. Am I speaking to Mr. Luke?
Speaker 1
4.55s
ya, lukas here.
Speaker 0
6.35s
o so my name is abhijit and I am calling from i o health care center sir.
Speaker 1
11.23s
yes yes abhijit.
Speaker 0
12.41s
Yeah, so are you calling because we have put an inquiry for one of the services or maybe you have any feedback or something, sir?
Speaker 1
20.23s
Yeah, actually I was, I mean I inquired earlier for a health casion seven days. I think it was five days but then...
Speaker 1
30.59s
I think I spoke to Bhavani on WhatsApp. She suggested...
Speaker 0
33.65s
Okay.
Speaker 1
35.59s
seven days.
Speaker 0
36.67s
Ya.
Speaker 1
37.21s
So she quoted an amount. I'm just we are discussing actually, you know.
Speaker 0
43.07s
okay you are in active communication with bhavani right?
Speaker 1
46.63s
till last week and then I asked for few days to think think over it.
Speaker 0
50.99s
Think
Speaker 1
52.43s
Yeah. So meanwhile what I did was I ordered a product from you people. So I've ordered olive oil, extra virgin.
Speaker 0
56.79s
Okay. So i order
Speaker 0
60.21s
Yeah.
Speaker 1
61.61s
So I just wanted to check, I mean you called because of feedback, so one of the thing which I wanted to check.
Speaker 0
67.73s
Yeah.
Speaker 1
68.27s
I'm taking it's been couple of days I'm taking it empty stomach one tablespoon.
Speaker 0
72.49s
One
Speaker 0
73.79s
Ya.
Speaker 1
74.69s
So it's tasting slightly like castor oil. So do you think it's normal or not sure? Yeah.
Speaker 0
81.45s
Yeah, so basically the taste should be like you might be having kind of an inflammation on the throat, right?
Speaker 1
87.91s
Yeah, yes. Peppery is after taste. I mean little after few seconds I get it. Yes. But like as soon as I have it, it's slightly like castor oil. So I don't know.
Speaker 0
89.53s
at the Q map.
Speaker 0
92.85s
Yeah.
Speaker 0
96.17s
Yes.
Speaker 0
101.53s
Yeah.
Speaker 1
101.63s
If it's something not right.
Speaker 0
103.73s
No, no, it's not perfectly how it is supposed to be. So it's supposed to have an inflammatory taste and the peppery taste would be following up because we source it from Australia and we have
Speaker 1
111.29s
Ya ya.
Speaker 0
115.15s
we get it imported from Australia itself. So it is like the topest top notch quality. And yeah other than that we were having some feedback regarding the packaging and all. So if packaging and everything was good right it was not steel was not broken or
Speaker 1
120.89s
Okay.
Speaker 0
131.33s
no
Speaker 1
132.63s
uh no that uh you know like you have it as air pack so that was there.
Speaker 0
137.19s
It was there.
Speaker 0
138.03s
Okay.
Speaker 1
138.37s
other than that on the what do you call it like we open the the opener it didn't had a seal seal as such I think I don't know.
Speaker 0
144.27s
iya
Speaker 0
147.77s
oke.
Speaker 1
148.95s
Yeah, not 100%. No, it wasn't sealed. Yeah, so I just opened it.
Speaker 0
152.29s
Okay.
Speaker 0
153.55s
okay. yes. definitely. so if the taste is normally generally how it is supposed to be.
Speaker 1
154.67s
yep.
Speaker 0
162.07s
And yeah, there's no
Speaker 1
162.09s
and
Speaker 0
165.11s
the quality is I guess as per what you have said it is supposed to be just like that itself. So you're getting that pepper flavor.
Speaker 1
170.65s
getting that pepper flavor. Yeah, I'm having it for the first time, so that's why I wanted to
Speaker 1
174.85s
know your input. I I think I've pinged on the help desk also. I mean service support.
Speaker 0
180.31s
yes yes.
Speaker 1
181.67s
So that's why I wanted to just share it with you that this is what I'm tasting for now. It's been three, two to three days now I'm having it.
Speaker 0
187.23s
Yeah.
Speaker 0
191.11s
Okay.
Speaker 1
191.45s
I'm just waiting. They said that tried at least for seven days and then you'll see the difference.
Speaker 0
196.15s
Yeah.
Speaker 1
197.47s
ya and we actually planning my wife and i and i have a eleven year old son.
Speaker 0
202.79s
Okay.
Speaker 1
203.11s
So we three are planning to come down.
Speaker 1
207.07s
just that the charges which was quoted to us was 9 lakh 60 something I'm not sure round about that amount.
Speaker 0
216.69s
Mobilia
Speaker 1
218.05s
Right, right, right. So that is the amount, right, for the seven days health casion.
Speaker 0
219.25s
So
Speaker 0
222.99s
yes for couple it is actually a bit higher but ya for you we can get that done.
Speaker 1
229.73s
Yeah, right. I mean it's like three of us we are going to come.
Speaker 0
230.73s
Keep the light. I mean,
Speaker 0
233.99s
ya.
Speaker 1
234.51s
so yeah that's what I wanted to check because I don't know for eleven year old you would any you would recommend any test or anything that sort I'm not sure.
Speaker 0
244.87s
I think that's
Speaker 0
245.75s
Yeah, of course, like the kid will be tagging along, right? That's totally fine, yeah.
Speaker 1
249.57s
That's totally fine.
Speaker 0
251.15s
Because even the stay and everything also would be booked for a couple, so I don't think it would be an issue.
Speaker 1
251.37s
Okay sir.
Speaker 0
257.01s
uh to keep in the same room and uh also like are there any health concerns or any health goals that you want to achieve by this health vacation?
Speaker 1
257.23s
Okay.
Speaker 1
266.67s
Yeah, see, I'm doing it's been like ten plus years I do night shifts.
Speaker 0
272.13s
Okay.
Speaker 1
272.65s
So it is taking a toll on my health.
Speaker 0
275.75s
Ya.
Speaker 1
276.31s
That's one thing. The other thing, my wife, she is into early menopause phase.
Speaker 0
286.27s
oke.
Speaker 1
286.97s
So and then she was she also met with an accident two years back so knee you know she has like a button and a
Speaker 1
297.35s
Yeah. So and also on her elbow anchor. So yeah so my wife has a couple of issues so that's that's why it's little you know urgency.
Speaker 0
301.21s
aankar.
Speaker 0
308.81s
yes yes yes
Speaker 1
309.09s
Yes, yes, yes. So we have to and and I do night shifts. So like we too need it badly.
Speaker 0
314.79s
ya really ya regeneration is what you would
Speaker 0
319.13s
reboosting your health and bringing it up to the standards and even the food habits and all right? Like during night shift of course you wouldn't be able to make food at home and have it yeah.
Speaker 1
322.97s
kidney
Speaker 1
328.49s
Right, right, right. We are eating out and yeah, so proper diet and you know what we need to do next for longevity. So these are like questions we have and
Speaker 0
328.75s
Right.
Speaker 0
331.03s
Yeah.
Speaker 0
337.23s
So these
Speaker 1
339.91s
So that's why we want to come down.
Speaker 0
339.95s
So that's
Speaker 0
341.79s
Definitely.
Speaker 0
343.09s
present
Speaker 1
344.35s
these are like couple of things and so that's why you what would you recommend? Five days would be good enough or seven days is highly recommended?
Speaker 0
353.63s
highly recommended. I like like seven day is like some of the features in five days uh would be missing in the five day status and right like some features would be missing so to get a full on uh understanding so the seven day is the best most recommended one sir.
Speaker 0
371.67s
Okay. So for the whole rejuvenation. So if you are if you some of the test I'll send I guess Bhavani has
Speaker 1
371.83s
Okay.
Speaker 0
378.37s
she said you are not actually
Speaker 1
378.85s
Yeah yeah she has sent yes yes she has sent the whole brochure five days seven days in detail she has sent it.
Speaker 0
383.71s
Friend
Speaker 0
386.25s
Okay.
Speaker 1
387.15s
we have gone through it. I kind of liked it. we just wanted to check so this is the cost is going to cover almost everything like we don't have to spend anything addition to
Speaker 0
389.15s
Yeah.
Speaker 0
397.65s
Yeah.
Speaker 1
399.27s
What the cost is quoted?
Speaker 0
399.27s
What the cost is quoted. It's a complete journey. May I know where you are, which state you're from, sir?
Speaker 1
404.29s
I'm from Maharashtra. Maharashtra. Okay. So we are planning to drive and come over there. So...
Speaker 0
405.35s
okay.
Speaker 0
409.33s
Okay. So yeah, even in that case also it's like a concierge kind of a service. So once you reach our facility, then you we'd be having you stay at one of the five star hotels that are in collaboration with us. So they'll be spa, sauna, everything like that.
Speaker 1
410.31s
okay
Speaker 1
422.95s
Bengalis.
Speaker 0
425.77s
and then the test would be done so there are many uh like everyday some of the things are covered and then for the seven days it would be the activities and the scans would be split into seven parts.
Speaker 1
438.03s
okay. ya.
Speaker 0
438.63s
Ya.
Speaker 0
439.47s
So that is how it is and we are also having an epigenetic test which would tell you your biological age.
Speaker 0
446.65s
This is one of the key points in this. So that is what helps us in focusing on and that is what helped us in creating this seven day healthcation thing. So to rejuvenate your whole body. So
Speaker 1
459.53s
okay.
Speaker 0
460.13s
Yeah. So that is there and we do have another subscription model wherein if you are facing a certain uh like some people might be having a bad gut like uh kind of a thing, right? Some people might need a focus on their lungs. So we are planning on making that also. So a subscription model.
Speaker 0
477.69s
Okay. Yeah. So right now like the seven day health casion would be more than enough to get your full on health status at the moment.
Speaker 1
477.73s
Okay.
Speaker 0
485.83s
and even work on rejuvenating myself.
Speaker 1
488.55s
Okay, and what about these the gut thing?
Speaker 0
492.23s
yaa.
Speaker 1
492.35s
Yeah, so I think I would need it because of the night shift, you know, digestion and all that is an issue. Exactly.
Speaker 0
494.17s
Yes yes because of the
Speaker 0
497.97s
Exactly. So gut microbiome test is also included in it uh in the seven day health caution. So it would be a full on three sixty blueprint of your body. Every major test that needs to be done to understand your...
Speaker 1
502.09s
Okay.
Speaker 0
510.33s
present well being right?
Speaker 1
512.15s
Okay. All that would be. PET scan is also included? PET scan and
Speaker 0
512.43s
All that would be right.
Speaker 0
515.59s
Yes yes so full body scans are there DEXA scan would be there which will help in understanding your uh body uh your bone mass bone density right.
Speaker 1
524.87s
right right.
Speaker 0
525.53s
Right, right. And then muscle mass also would be included in it and then the fat percentage in the body. So every major test, any advanced test that you can ever think of would be included in it.
Speaker 1
537.91s
Yeah, right now I'm thinking only, you know, because my wife's mother, she is she's having lung cancer. So the doctor has suggested PET scan just to identify, you know, cancer cells.
Speaker 0
546.11s
Okay.
Speaker 0
547.71s
So
Speaker 1
552.61s
Yes. And I will, you know, the suggestion was, uh, let the family also go through that test. So that's why I was checking, is the PET scan included in it? Like, do you have those?
Speaker 1
564.59s
kind of you know, equipments.
Speaker 0
566.73s
yes yes we do have chest scan so just the mri machine is what we do.
Speaker 1
569.87s
PET scan.
Speaker 0
571.33s
pet scan. okay. yeah most probably it should be. so since it would be a full on body scan right?
Speaker 1
572.35s
okay.
Speaker 1
578.81s
Yeah.
Speaker 0
578.83s
Yeah. It should be included in it so that
Speaker 1
581.17s
So what it does is actually identifies if there is any cancer cells in the body so that, you know, that's the reason they do that test.
Speaker 0
585.49s
in the body.
Speaker 0
589.19s
Okay. Yeah yeah, it's like uh even for the heart also we do have a scan wherein it will show the calcification of uh the arteries. So whenever the blockages are done and uh even the lung condition also we'd be it's a CT in the CT scan itself we'll be able to find out.
Speaker 1
608.77s
Right.
Speaker 0
609.53s
illa. bed scan would be included sir. ya.
Speaker 1
613.07s
Okay. Okay.
Speaker 0
615.23s
Yeah.
Speaker 1
616.01s
Okay, I think that's yeah, that's about it. And what so right now you guys have any slot like how does it work? Like you have group of people, they come down on a certain date and that's when No, no, no, it's like a lot.
Speaker 0
629.55s
No, no, no, it's like a lot. It's up to you the client, sir. So whenever you're free, whenever you're planning to book it, it is it will be changed according to your
Speaker 1
636.75s
Yeah.
Speaker 0
639.73s
Timing Sir.
Speaker 1
640.91s
Yeah, okay, okay. So because I have to put a leave for at least two weeks because I'm
Speaker 0
646.01s
because
Speaker 1
647.31s
aayil bi kaming baay rood.
Speaker 0
649.97s
Ya.
Speaker 1
650.27s
So it would take like 24 to 48 hours for me to come down over there. If I take a night break.
Speaker 0
655.57s
Yeah.
Speaker 1
655.61s
embarina hotel ne.
Speaker 0
657.57s
Yes.
Speaker 1
657.75s
We are planning the itinerary what we are planning is stopping in Hyderabad for for twelve hours. Okay. And then coming down the next day the following day.
Speaker 0
664.15s
Okay.
Speaker 0
667.93s
ya
Speaker 1
668.33s
So that's the plan actually. But currently we just waiting for you know, arranging.
Speaker 0
670.41s
ho current
Speaker 1
674.89s
da faainanses.
Speaker 0
675.55s
Yes.
Speaker 1
676.31s
the payment mode is
Speaker 0
679.73s
Bank transfer and everything ya.
Speaker 1
679.83s
thanks and
Speaker 1
682.09s
Bank transfer and card.
Speaker 0
683.67s
Yes.
Speaker 1
684.01s
Card payment.
Speaker 0
684.75s
ya.
Speaker 1
685.61s
Okay, okay. You accept cash or something or is that
Speaker 0
689.93s
Yeah cash cash is also fine yeah.
Speaker 1
692.21s
Yeah, but is there a limitation to cash how much?
Speaker 0
695.41s
I don't think so. As long as you the payment is done, I don't think cash would be cash or the mode of payment would be a matter.
Speaker 1
702.71s
Okay. Ya.
Speaker 0
703.37s
Yeah.
Speaker 1
705.05s
Alright, so if you give me like few more days, we just, you know, we're just arranging the finances.
Speaker 0
712.23s
Ya.
Speaker 1
712.47s
And we'll we'll I'll I'll call you. I'll save this number.
Speaker 0
718.31s
for sure, yeah.
Speaker 1
718.37s
For sure, yeah.
Speaker 0
719.41s
For sure, yeah, definitely. My name is Abhijit, by the way.
Speaker 1
722.27s
Abhijit. Okay. All right.
Speaker 0
722.89s
Okay.
Speaker 0
723.71s
Also like uh you coming down here right I would suggest that you uh come through flight or something because even you putting more stress on the body would affect the results that come through.
Speaker 1
735.25s
oke.
Speaker 0
735.91s
ya. because from maharashtra you said right maharashtra to hear it.
Speaker 1
740.17s
Yeah, from Maharashtra I'll be traveling so like seven, six, seven hours to Hyderabad and then from there seven, eight hours to
Speaker 1
750.57s
Chennai. Yeah. That is that's what we were planning.
Speaker 0
751.15s
ya
Speaker 0
754.17s
Yeah. So it's up to you. I would suggest you come by a flight or something sir because uh flight is the best option even for you. You would be saving a lot of time uh with the planning and all. But I believe I think you planned it like a road trip kind of a thing. Yeah we actually
Speaker 1
770.69s
Yeah, we actually yeah, we that's what because we wanted to explore but yeah, will that matter in the test because that that's the reason we are coming. I mean
Speaker 0
775.47s
Yeah.
Speaker 0
781.03s
I mean peak performance and then there is a whenever you are drowsy right the body reacts a bit different.
Speaker 1
788.29s
right.
Speaker 0
788.85s
Yeah, so at your normal stage wouldn't be while you're driving and you getting drowsy here, right?
Speaker 1
793.43s
getting
Speaker 1
795.55s
So
Speaker 0
795.79s
So the blood tests and all that some variations might be happening. So even the blood test is what we start the day with, right? You have to fast for like at least ten to twelve hours.
Speaker 1
807.17s
Okay.
Speaker 0
807.89s
Yeah. So what I
Speaker 1
808.21s
Okay. So what I can do is I can come a day prior and then stay somewhere.
Speaker 0
814.03s
then
Speaker 0
816.03s
Ya.
Speaker 1
816.09s
Yeah. And then the following day I can you know, I can come to the facility.
Speaker 0
820.83s
Definitely.
Speaker 1
825.07s
Is that will that work? Yes, for us I'll have rest.
Speaker 0
826.63s
Yeah,
Speaker 0
828.49s
Definitely that would work yeah. That is totally fine.
Speaker 1
831.73s
Yeah and any any like I have to come down directly at the facility or a hotel where we exactly
Speaker 0
832.01s
Hmm.
Speaker 0
839.95s
Yeah, so once once the booking is done and the payment is done, right? Like that's when we will book the room, book the hotel. So you'll be going then getting ready for the in the first day for the test and a basic test and then the journey would be beginning, sir.
Speaker 1
840.45s
one
Speaker 1
853.83s
okay okay. so first i have to come after making the payment i have to come down to the facility on the specific date we have booked it for. and from there you will
Speaker 0
861.21s
Yes. And from
Speaker 1
863.71s
following you will so after the test is done I will be moving to the hotel room which you guys would have booked. Yes.
Speaker 0
870.33s
yes
Speaker 0
871.15s
yet. yes.
Speaker 1
872.29s
Okay okay got it got it.
Speaker 0
874.03s
All right.
Speaker 1
874.89s
Yeah, I think I have all the information now. Yeah, so I'll I'll save this number and I'll call you once, you know, I'm I'm ready.
Speaker 0
882.45s
definitli sir ya.
Speaker 1
883.47s
Yeah. Thank you. Thank you for all the suggestion.
Speaker 0
884.81s
thank you.
Speaker 0
886.75s
no worries sir. no worries sir. my pleasure. thank you.
Speaker 1
891.11s
Thanks. Thank you.