A
Call Intelligence
Smitha Patel with Abijith — Feb 20, 2026 11:11
Deal Lost
Warm
Lead Source
Meta AdsCall History
2 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Smitha Patel. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Inquisitive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
48% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
appointment_setting
Call Ending
follow_up_scheduled
Call Structure
Duration
6:08 (369s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Low
Total Speaker Turns
104
Rep Words / Customer Words
642 / 318
Rep Longest Monologue
42s
Customer Longest Monologue
18s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics/Need
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location constraint
Do you have a branch here in Mumbai by any chance?
|
logistics | Customer | Yes | pivot to pan-india services | Good |
|
Recent clear tests
It's a recently did one with marker test and everything was clear.
|
product_fit | Customer | Yes | value differentiation | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | -- | Interested | Recommended for bone density and muscle mass analysis following the customer's fall. |
| aiwo 181 blood test | Rep | -- | Interested | Comprehensive blood test covering various panels including arthritis, heavy metals, and vitamins. |
Key Moments
400:57
Introduction of DEXA scan
First attempt to provide a solution for the customer's specific post-fall pain.
02:44
Location Objection
Customer asks for a Mumbai branch; agent successfully pivots to blood tests.
04:36
Arthritis Specificity
Customer reveals she just saw a doctor and is looking for specific arthritis diagnosis, aligning with AIWO's panel.
05:37
Callback Agreement
Customer agrees to speak in detail in the evening, indicating high intent.
Discovery Questions
5
Q1
Is it regularly or once a year?
Q2
Is there any health conditions or something that you're facing?
Q3
Have you taken a DEXA scan?
Q4
Are you like intaking food and it's not digesting properly?
Q5
What kind of arthritis tests are there in the biomarkers?
Trust Signals
3
Sharing detailed medical history
Asking about branch locations
Requesting specific test details
Enthusiasm Signals
2
Asking 'What are these biomarkers?'
Saying 'Perfect, perfect' at the end
Resistance Signals
2
Mentioning she just did a marker test that was clear
Concern about location (Mumbai vs Chennai)
Confusion Signals
1
Asking 'What is that?' regarding DEXA scan
Topics Discussed
Cocodynia
Muscle Pain
DEXA Scan
Biomarkers
Arthritis
Blood Tests
Mumbai vs Chennai facilities
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and confirms identity. |
| Discovery | 2 | negative | Expresses frustration that her pain is not being diagnosed by standard tests. |
| Pitch | 3 | neutral | Asks specific questions about biomarkers and arthritis types. |
| Closing | 4 | positive | Agrees to a follow-up and thanks the agent. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.91s
Hello
Speaker 1
2.61s
Yeah, good morning. Am I speaking to Smita?
Speaker 0
6.17s
Yes, Mitaya.
Speaker 1
7.55s
ma'am my name is abhijit and i'm calling from ibo health care center from chennai.
Speaker 0
13.15s
oke.
Speaker 1
13.83s
Yeah, so I was basically calling regarding an inquiry that you put in. I believe you're a person who gets yourself medically medical checkups once in a year, right? Or is it regularly?
Speaker 0
25.99s
But it's regularly actually.
Speaker 1
27.59s
Okay, so I was calling to understand, uh, is there any health conditions or something that you're facing, uh, because you're doing it regularly or is it just a precautionary method, ma'am?
Speaker 0
37.99s
no, I've been currently for the last couple of months after a fall.
Speaker 1
42.59s
Okay.
Speaker 0
42.91s
I've been doing my checkups regularly. While all the checkups are coming absolutely proper.
Speaker 1
42.93s
Okay.
Speaker 1
48.67s
Hi.
Speaker 0
48.77s
my uh cocodinia pain and my muscle pain is uh not going. It's been there for the last seven months now.
Speaker 1
54.11s
not going
Speaker 1
57.61s
oke. so laik hyav yu teken a dexa skan myaam?
Speaker 0
61.63s
no what is that?
Speaker 1
63.33s
So basically it will help you in analyzing your bone density and your muscle mass and and your fat percentage in the body.
Speaker 1
70.67s
So if at all uh yeah, uh joint pains can happen because of many other factors as well like even uh high BP can also cause joint pains and then muscle pains as well. Also, there might be an issue with amino acid. So, are you like intaking food and it's not digesting properly or something like that, no?
Speaker 0
90.65s
No, I unfortunately for sure I unfortunately because it's not getting diagnosed but fortunately I have no issues with anything uh to do with amino acids. Yeah. Okay. The T is not less while it is beyond the required limit. Okay. But uh because for the
Speaker 1
102.05s
Okay.
Speaker 1
106.55s
Okay.
Speaker 0
109.27s
uh just for precautionary basis now I'll be taking D three injection also otherwise my tests are absolutely perfect no challenge at all.
Speaker 1
117.59s
oke, glad to hear that.
Speaker 0
119.05s
But the only thing is the joint pain and
Speaker 1
122.59s
ya.
Speaker 0
123.21s
the muscle pain is in there for a very long time.
Speaker 1
125.45s
ya, i guess like that can be uh the cause of the reason can be understood via dexa scan. uh also may i know which state you are from?
Speaker 0
134.35s
aayam aayam pham maharashtra mumbai.
Speaker 1
136.77s
Mumbai okay. So D E X A is a scan ma'am D E X A. So so I believe there are other facilities over in Mumbai which does do that.
Speaker 1
146.87s
So I I I believe that it would give an insight into your bone and bone density and your muscle.
Speaker 0
146.99s
So I
Speaker 1
152.73s
Mars as well. So that would at least help you in pinpointing the issues that are happening on in your body that's causing these pains, right?
Speaker 1
160.43s
aaftar da fall.
Speaker 0
160.85s
after the fall. Do you have a branch here in Mumbai by any chance?
Speaker 1
164.53s
No, we are like a based out of Chennai itself, so the Dexa scan and everything, uh we have in Chennai, but we do have other services pan India, which is like a advanced blood test that we do. So...
Speaker 0
175.51s
oke.
Speaker 1
175.99s
Yeah. So if you'd be interested in about the blood test, so it is a comprehensive blood test where we check out one eighty three biomarkers in the body.
Speaker 1
186.15s
so ya.
Speaker 0
186.45s
So yeah. What are these biomarkers that? It's a recently did one with marker test and everything was clear.
Speaker 1
194.55s
Okay.
Speaker 0
195.23s
uh what kind of uh arthritis tests are there in the biomarkers?
Speaker 1
200.33s
Yeah, so I'll tell you. So, uh the biomarkers are basically genes in your body that helps in analyzing the fluctuations in the blood. So before any symptoms show up, right? Your blood can give you an indication of what is going on in your body.
Speaker 1
213.81s
So that is what a biomarker basically means. So we have we are like only one of the only companies that does this with these highest biomarkers. So like you said a thyroid test, right?
Speaker 0
223.49s
aarthritis. aarthritis.
Speaker 1
224.57s
arthritis, yeah. So even for arthritis itself, it's like just forty to fifty biomarkers. So, uh whenever you go out and get a full body checkup, right? It's not actually a full body checkup because they're just going to be focusing on the main health conditions that are faced by Indians.
Speaker 0
234.37s
Actually
Speaker 1
241.41s
So it's a generalized checkup that people do. So what we aim to work on is a full body checkup wherein we are covering.
Speaker 1
249.01s
thyroid panel, heart, diabetic panel, lipid profile, pancreas, liver, arthritis, kidney, and then we are also doing steroids, tumor panel, STD panel and vitamin levels in your body as well along with the heavy metals that are present in your body.
Speaker 1
265.29s
So what this helps us in achieving is that even for the patient, right? What it helps them to do is get a brief understanding on where their health status is at this moment. Right? Okay. Yeah.
Speaker 0
275.59s
Okay.
Speaker 0
276.73s
So if I want to do only uh do these biomarker tests only and only for arthritis, because all my symptoms are showing arthritis while all my tests are coming negative.
Speaker 1
284.91s
ya.
Speaker 0
290.25s
oke. so ai just met a doctor.
Speaker 1
290.61s
Okay.
Speaker 0
292.77s
Yeah. three minutes back and he told me that
Speaker 1
292.79s
yaa.
Speaker 0
295.57s
ther ar 15 typs of arthritis and yu've done.
Speaker 1
299.21s
Yeah.
Speaker 0
299.99s
Hello. Check up for only one at this point of time.
Speaker 1
303.01s
Yeah. So it's like a generalized uh statement like uh like I said because it is uh severe to the joints and the bone itself, right? Because after the fall, the damage that has been taken cannot be seen through a blood test. So that is why I was suggesting that a DEXA scan would be the first and best option to understand uh what the cause is. There might be a crack cracking or even some bone density might have been lost or something like that must have happened.
Speaker 0
303.65s
So
Speaker 1
332.09s
Ya.
Speaker 0
332.09s
Yeah. what I can do is, see right now I'm traveling.
Speaker 1
336.91s
oke.
Speaker 0
337.45s
we can connect probably in the evening and we can speak about it in detail and then I can probably take it up.
Speaker 1
343.21s
Pinne
Speaker 1
346.21s
Definitely, yeah. That's what. Yes. Can I so I can can I give you a call after five o'clock?
Speaker 0
348.03s
Hello?
Speaker 0
352.87s
Ya please please.
Speaker 1
353.85s
All right, yeah, I'll do that. And thank you for your time, ma'am. I'll even share you the sample report for the DEXA scan so you understand what it is about and let's connect on a call after five then.
Speaker 0
364.87s
Perfect, perfect. Thank you, thank you.
Speaker 1
365.57s
Thank you. Thank you. Thank you for your time. You too ma'am. No worries.