A
Call Intelligence
Rufus Manuel with Abijith — Feb 14, 2026 12:53
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1No Close Attempt: Abijith
Abijith did not attempt to close on call with Rufus Manuel. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
70% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:35 (95s)
Primary Language
English
Code Switching
None
Total Speaker Turns
29
Rep Words / Customer Words
148 / 132
Rep Longest Monologue
16s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint
I'm actually on a Zoom call with another client. I'll just finish that and call you back.
|
logistics | Customer | Yes | agreement/respecting boundaries | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Interested | Customer saw the ad; Rep explains it covers 183 biomarkers. |
| epigenetic test | Rep | -- | Positive | Introduced as a longevity-focused test. |
| olive oil | Customer | -- | Positive | Customer mentions being a regular buyer of AIWO products. |
Key Moments
300:32
Customer reveals brand loyalty
Customer mentions buying olive oil from AIWO, instantly establishing high trust and lead quality.
00:50
Specific health interest identified
Customer identifies 'plaque around the heart' as his primary interest, providing a clear sales hook.
01:25
Call Interruption
Customer ends the call for a business meeting, pausing the sales process.
Discovery Questions
2
Q1
May I know like a perspective on that sir, like about health checkups?
Q2
You have looked into the sample report for the one eighty one test as well, right?
Trust Signals
3
Existing purchase history (olive oil)
Willingness to travel to the Chennai center
Knowledge of specific test parameters
Enthusiasm Signals
2
I work out quite a bit
I'll be more than happy to come and do a test day
Topics Discussed
Annual health checkups
Fitness and workout routine
AIWO Olive Oil
Heart plaque parameters
181 Health Test (183 biomarkers)
Epigenetics
Longevity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Customer is polite and recognizes the brand. |
| Discovery | 2 | positive | Customer shares his fitness routine and brand loyalty. |
| Closing | 3 | neutral | Politely ends call to attend to another client. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.55s
yaa good afternoon. am i speaking? very good afternoon. roofers.
Speaker 1
2.01s
Very good.
Speaker 1
3.77s
Meena who is this?
Speaker 0
4.63s
Sir my name is Abhijit and I'm calling from IO Health Care Center from Chennai.
Speaker 1
8.55s
yaa please tell me sir hi.
Speaker 0
9.65s
Yeah, so I was actually calling because of your response to one of our ad campaigns that we were running. So basically it went like how uh how do you engage in medical checkups? Is it regularly or is it something else? So you I believe you have replied annually, right?
Speaker 1
15.39s
ya.
Speaker 1
26.49s
yes correct.
Speaker 0
27.35s
Yeah, may I know like a perspective on that sir, like about health checkups so actually
Speaker 1
32.43s
Actually, uh, I work out quite a bit actually and I'm also, uh, I buy a lot from I from IO actually. I buy a lot of olive oil and a lot of things.
Speaker 0
42.79s
Okay.
Speaker 1
43.25s
So, that being said, I was very interested with some of your parameters that you were covering.
Speaker 0
49.99s
Yeah, a lot of
Speaker 1
50.25s
that a lot of people were not particularly with a plaque around the heart and things like that.
Speaker 0
54.23s
Yes, exactly.
Speaker 1
55.03s
so that was something I was very interested. So I traveled to Chennai a lot. So...
Speaker 0
60.47s
Okay.
Speaker 1
61.09s
if there's one of the days that I could come, I'll be more than happy to come and do a test day.
Speaker 0
65.67s
Definitely. Yeah. So, like you have looked into the sample report for the one eighty one test as well, right?
Speaker 1
72.71s
Yes.
Speaker 0
73.49s
Okay. So like it covers one eighty three biomarkers and other than that I O is basically into longevity. So we have a test we are one of the first companies in India to ever introduce an epigenetic test.
Speaker 1
85.51s
Okay. So if you don't mind, I'm actually on a Zoom call with another client. I'll just finish that and call you back on the same number.
Speaker 0
85.85s
Okay.
Speaker 0
88.27s
Another client. Okay.
Speaker 0
90.65s
For sure. For sure, yeah. That was. Thank you. Thank you so much.
Speaker 1
92.69s
Thank you. Thank you so much. I appreciate it.
Speaker 0
94.75s
you too sir.