A
Call Intelligence
Kashi with Abijith — Feb 14, 2026 16:17
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
6.5/10
Pitch Effectiveness
5.0/10
Engagement
7.5/10
Conversion Probability
20.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1Poor Objection Handling: Abijith
Abijith handled only 0% of 2 objections on call with Kashi.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
6
Pitch Start
55% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
7:56 (476s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
108
Rep Words / Customer Words
842 / 386
Rep Longest Monologue
42s
Customer Longest Monologue
18s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
But 18000 is too much. Insurance even doesn't cover that much money.
|
price | Customer | Yes | value stacking / differentiation | Average |
|
No scans included
Scan scan Oh, then it is too much. If I would have like include the whole body scan and test, then it makes sense.
|
product gap | Customer | No | deflection to report | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Price_Sensitive | Comprehensive full-body panel including 183 biomarkers, doctor and dietician consultation. |
Key Moments
303:26
Medical Disclosure
Customer reveals Endometriosis and high HS-CRP, providing a clear sales hook.
05:01
Price Shock
Customer immediately rejects the 18,000 INR price point, creating a major hurdle.
06:55
Scan Objection
Customer identifies the lack of imaging/scans as the reason the price is unjustified.
Discovery Questions
4
Q1
Is there any reason why you do it annually?
Q2
I believe you are not having any health conditions at the moment right?
Q3
Unless there's a symptom, how would they know?
Q4
Does it include only blood tests or scans also?
Trust Signals
2
Shared specific medical markers (HS-CRP)
Asked clarifying questions about biomarkers
Resistance Signals
3
Direct price comparison to insurance
Questioned value without scans
Stated she already has access to dieticians
Confusion Signals
1
Asked for clarification on what biomarkers are
Topics Discussed
Preventive Care
Biomarkers
Endometriosis
HS-CRP
Insurance Coverage
Omega 3/6
Dietician Consultation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Cooperative and answering questions. |
| Discovery | 2 | neutral | Sharing personal medical history (Endometriosis). |
| Price Reveal | 3 | neutral | Immediate pushback on the 18k price. |
| Closing | 4 | neutral | Agrees to receive WhatsApp but shows little intent to buy. |
Call Transcript
Click to expand
Speaker 1
1.95s
Hello.
Speaker 0
4.07s
Hello
Speaker 1
4.95s
Ya, am I speaking to Kashi?
Speaker 0
7.97s
yahoo sir?
Speaker 1
8.81s
uh my name is abhijit and I'm calling from ivo health care center from chennai.
Speaker 0
14.39s
okay regarding
Speaker 1
15.75s
Uh so basically like we had run an ad campaign wherein we were trying to understand people's perspective on medical checkups. And how often people do it. And I believe you have entered you do it annually.
Speaker 0
30.37s
Okay.
Speaker 1
31.15s
yaa. so laik iz der eni reezan vaay yoo do it aanuvali maam?
Speaker 0
36.79s
Just no reason that the insurance people have suggested do it annually.
Speaker 1
43.03s
okay. so like you look at it like a preventive measure. or uh i believe you are not having any health conditions at the moment right?
Speaker 0
52.29s
No, no, no. I hope it's never, so but yeah.
Speaker 1
53.55s
Hello
Speaker 1
54.87s
Yeah. So that's the point, right?
Speaker 1
58.23s
for it to be never if you do it annually every year then more ninety nine percent chance is you will know if something is ever gonna happen to your body. So that is the thing. So that's all I wanted to talk to you about ma'am. So basically I'm calling from Ivo Healthcare and we are a preventive care company based out of Chennai. And
Speaker 1
77.59s
And our main purpose is to bring awareness to the people that any health condition that they are suffering with, right, is a preventable measure if they do regular checkups and as such.
Speaker 0
84.67s
repentable
Speaker 1
89.27s
So we have an advantage.
Speaker 0
90.77s
But unless there's a symptom, how would they know? Like how would they go for a test?
Speaker 1
93.99s
Good day.
Speaker 1
95.23s
That's the thing, right? People often misunderstand that having a symptom is, uh, so any health condition, right, before it becomes critical, there is always a chance to work on reversing it, preventive care. So, it happens because of some deficits in the body, right?
Speaker 1
113.17s
So imbalances that happen. So uh when you get checked up regularly, it would give you a space to understand your body on a cellular level. So you'll be understanding so there are parameters, so biomarkers we call them and these biomarkers are in your blood.
Speaker 1
129.95s
So these have these store like I said it's a marker in your blood that stores uh data on the fluctuations that are happening the changes that are that your body is going through even the small chemical reaction in the body gets stored in this. So based on that we'll be able to tell if you are What are these?
Speaker 0
147.89s
What are these biomarkers?
Speaker 1
149.87s
So biomarkers are basically genes that are in your blood.
Speaker 1
155.05s
So these uh helps us in understanding uh like you have a wrist uh smart watch right. Which uh tracks your heart rate, which tracks your oxygen level in the body.
Speaker 1
167.45s
So just think of it in that way, but it is inside your blood. So that is how people uh understand the health condition. So when you go for a test, right, uh annual test that you're doing, they have...
Speaker 1
180.89s
uh biomarkers that are targeted to just certain body parts which are the major functioning organs in the body. all right.
Speaker 0
189.73s
Yeah.
Speaker 1
190.35s
Yeah, so that is basically how it is and if at all you
Speaker 0
194.19s
So it it checks for inflammation and other things.
Speaker 1
195.25s
Sari.
Speaker 1
197.83s
Yes. Yes yes. So I
Speaker 0
199.91s
So I do rather I do like not annually I do it six monthly and from past many years.
Speaker 1
205.11s
from
Speaker 1
206.97s
Yeah.
Speaker 0
206.97s
like I'm being anemic and my H S C R P is always high because I also have endometriosis so the doctors doesn't say anything regarding that.
Speaker 1
214.87s
Yeah.
Speaker 1
217.83s
Ya.
Speaker 0
219.27s
Yeah, so.
Speaker 1
220.33s
So, uh that's the thing. So, I uh we include the parameters that you're saying, right? Like uh the parameter that you just told me is uh so that is one of the biomarkers, H S C R P.
Speaker 1
233.17s
so that is targeted towards the uh tumor panel of the heart condition, cardiac condition, right?
Speaker 0
240.45s
Yeah.
Speaker 1
240.95s
Yeah.
Speaker 0
241.23s
So is it possible okay I don't like I know you're not a doctor but I do read a lot about these things like
Speaker 1
247.53s
So like
Speaker 0
248.83s
uh the information because since I had endometriosis from last many years and I keep checking my test. Yeah. So this call is regarding like just for awareness, right? That's it. Yes.
Speaker 1
255.27s
Yeah.
Speaker 1
258.65s
yes yes.
Speaker 0
260.25s
Achha okay.
Speaker 1
261.63s
Yeah. So that is it. So and also we do have a test that we do wherein like in a single test the whole body panel is covered. So annually we suggest people to do it because it covers tumor panels, steroid panels, STD panels are included, lipid profile, arthritis, kidney, liver.
Speaker 1
281.15s
diabetic profile, thyroid, heart, so all the major eleven pillars of your body, right? all of them would be covered in that as well.
Speaker 0
289.59s
And what is the price for that?
Speaker 1
291.71s
So, uh along with this, we are including omega three, then a doctor consultation and the dietician consultation. So, all of this can be done at just eighteen thousand rupees.
Speaker 0
301.89s
eighteen thousand rupees okay. but the most of the tests they can be covered in six to seven thousand like my insurance covers.
Speaker 1
311.17s
ya.
Speaker 0
311.59s
all these tests and everything.
Speaker 1
312.53s
But that's that's the thing, right? It's mostly tailored towards just a certain aspect of your body. So wherever your body is uh lacking, right? And if the doctor might have consulted you to do this certain type of test, right?
Speaker 0
330.15s
no actually based on these were there were no symptoms before.
Speaker 1
330.17s
after consultation.
Speaker 1
336.53s
Okay.
Speaker 0
336.99s
It was just a routine test that the annual health insurance asked us to do it.
Speaker 1
339.55s
So that
Speaker 1
343.05s
yaa.
Speaker 0
343.85s
So in that, one figures out that is there anything going on.
Speaker 1
349.11s
Ya.
Speaker 0
349.45s
Other than that, I don't think so like what you're telling me all these markers.
Speaker 1
355.87s
ya.
Speaker 0
356.13s
Abhi tak to we have not done like few we have done.
Speaker 1
359.65s
yes.
Speaker 0
359.99s
but rest not yet done because we see our parents also know what they are going through because of because of those genes.
Speaker 1
365.37s
they are going
Speaker 1
368.13s
Yeah.
Speaker 0
368.27s
There is a possibility.
Speaker 1
369.83s
Yeah.
Speaker 0
371.09s
So for as a preventive measure yes so these things the screening and scans have been done.
Speaker 1
376.89s
Ya.
Speaker 0
376.95s
But 18000 is too much. Insurance even doesn't cover that much money.
Speaker 1
381.89s
Yeah, I totally understand but like like I said, right, this is a full on so after once you take this test, you'll understand your body on a cellular level because it's not just covering some of the parameters or some of the body organs.
Speaker 1
395.57s
So it is a full on head to toe all organs that are major to the body are included in this and we are one of the only services in India that does one eighty three biomarkers. So so does it
Speaker 0
406.61s
So does it include only blood tests or scans also?
Speaker 1
409.43s
uh blood test and then urine test as well and scans and yeah no scans ma'am.
Speaker 0
412.59s
Scan scan
Speaker 0
415.57s
Oh, then it is too much. If I would have like include the whole body scan and test, then it makes sense.
Speaker 1
423.51s
Yeah, I totally understand you, but I'll just share you our sample report. You can just go through with it and we are also including omega three and omega six test in it as well. So that is there and then followed up with a doctor consultation and then a dietician consultation. So all of these are included in the eighteen thousand package.
Speaker 0
433.49s
So that's
Speaker 1
441.99s
So...
Speaker 0
442.27s
Yeah.
Speaker 1
442.93s
Yeah, because it is a one time.
Speaker 0
444.05s
No, doctor's consultation is not that much. I I know few dieticians, so I know how much they charge, like.
Speaker 1
449.79s
Ya.
Speaker 0
450.11s
And the family they are already there.
Speaker 1
452.61s
Okay.
Speaker 0
452.97s
So I know that thing so yeah.
Speaker 1
453.99s
Yeah.
Speaker 1
456.31s
Yes ma'am. Sure, I'll just share you the details on WhatsApp, a sample report. You can just go through with it and if at all you feel like it would be something that is helpful for you or anybody that you know, right?
Speaker 0
457.23s
Okay done.
Speaker 0
459.47s
on what?
Speaker 0
461.91s
And petroleum
Speaker 1
466.75s
You can just let me know on this thing.
Speaker 0
468.69s
Cool cool okay.
Speaker 1
469.67s
Okay. Okay. Thank you and have a great day.
Speaker 0
471.99s
Right.
Speaker 1
473.53s
Pleasure speaking with you.
Speaker 0
475.47s
thank you.