A
Call Intelligence
Nitin Sindhi with Abijith — Feb 13, 2026 15:33
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
5:17 (317s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
64
Rep Words / Customer Words
684 / 102
Rep Longest Monologue
78s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Stalling
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need time to consider
Yeah, let me let me think about it. How much does this cost?
|
stalling | Customer | Yes | value stacking & information offer | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Main diagnostic offering covering 183 biomarkers and 11 organs. |
| epigenetic test | Rep | -- | Interested | Introduced as a way to measure biological age of organs. |
Key Moments
300:30
Medical Disclosure
Customer reveals he is diabetic and a cardiac patient, providing a clear 'pain point' for the rep.
02:14
Smoker Analogy
Rep successfully simplifies the concept of biological age, making the product value tangible.
04:40
Price Reveal
Rep quotes 18,000 INR; customer does not immediately push back on price, indicating potential budget fit.
Discovery Questions
3
Q1
may i know your perspective on that sir like why do you get yourself checked up regularly?
Q2
are there any health concerns that you are facing or something?
Q3
are you aware of what an epigenetic test is?
Trust Signals
2
Sharing specific medical history
Agreeing to receive WhatsApp communication
Enthusiasm Signals
1
Asking for the report
Resistance Signals
2
Requesting time to think
Direct question about cost
Confusion Signals
1
Unaware of epigenetics (clarified by rep)
Topics Discussed
Diabetes
Cardiac health
181 Biomarker test
Epigenetics
Biological age
Longevity
Pricing
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and form submission. |
| Discovery | 2 | neutral | Willingly shared chronic health conditions. |
| Pitch | 3 | neutral | Listened to the biological age explanation without interruption. |
| Closing | 4 | neutral | Requested report to review before committing. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
0.57s
Good afternoon. Am I speaking to Nitin? Yeah.
Speaker 1
3.47s
Yeah.
Speaker 0
4.13s
Sir, my name is Abhijit and I'm calling from Igo Health Care Center from Chennai. Okay. Yeah, I'm calling because I believe you have filled out a form wherein we were asking how often do you do your health checkups. And you put it regularly.
Speaker 1
19.59s
put
Speaker 0
21.47s
hmm hmm. ya so may i know your perspective on that sir like why do you get yourself checked up regularly are there any health concerns that you are facing or something?
Speaker 1
30.63s
ya ya so I I am a diabetic as well as a cardiac patient.
Speaker 0
33.21s
Okay.
Speaker 0
36.67s
Okay.
Speaker 1
37.39s
I check every two three months.
Speaker 0
39.81s
okay. got it. so like uh it only these issues are the ones that you know about right now right?
Speaker 1
41.45s
Okay.
Speaker 0
46.85s
Hmm. Okay. So basically like Ibo is a preventive care and early detection center. So basically we have a series of tests that we do. So one of the main ones that we have is a advanced 181 comprehensive blood blood checkup. Okay. Wherein we cover 183 biomarkers.
Speaker 1
62.57s
Okay.
Speaker 0
66.41s
Hmm. Yeah. So this gives you a full on image of your present body health. So we covered thyroid panels, heart panels.
Speaker 0
74.37s
pancreas, arthritis and steroid panels as well, tumor panels are also included in this. So all the major eleven organs are covered and with this, uh the main purpose of this test is to understand any early detection of diseases before they become major in your body.
Speaker 1
92.51s
oke.
Speaker 0
92.93s
Right. So before any illnesses, before it gets into a critical stage, right, your body can fight it off with the right amount of supplements and the right habits and the right uh without even intervention of medication as well.
Speaker 1
106.75s
Hmm.
Speaker 0
107.17s
Okay. So that is what we believe in and we work on longevity. So we are one of the first companies in India to ever introduce an epigenetic test, sir.
Speaker 0
116.25s
So are you aware of what an epigenetic test is?
Speaker 1
119.55s
No.
Speaker 0
120.51s
So basically like you have a chronological age, right? Since the day that you were born up until now.
Speaker 1
124.61s
Bon app
Speaker 0
125.89s
adar dan dyaat, eech organ in yaar baadi haas its on bayolaajikal ej.
Speaker 0
129.93s
hmm okay so let's take an example of a heavy smoker.
Speaker 0
134.29s
So he might be thirty and he's a smoker but his lungs might be aging pacing uh at like an age of one and a half or two years. Okay so so when he's thirty since he's a smoker his lungs might be at the age of forty five.
Speaker 0
150.73s
Okay. Yeah, so just like that every organ in your body has its own biological age depending on the life habits, the...
Speaker 1
150.75s
Okay.
Speaker 0
158.13s
food that should eat depending on the deficits that you have in the body.
Speaker 1
163.19s
Okay.
Speaker 0
163.27s
Okay. So with this the information that we get from this we can work on reversing as well reverse aging.
Speaker 0
170.17s
And it might sound like a miracle but it is a totally real thing that's happening. You might have seen celebrities that do wellness retreats right? Mhm. Yeah so I think even sports person as well even Cristiano Ronaldo he is about forty two but his body is still aging at thirty two. So that is like.
Speaker 1
188.79s
That is like
Speaker 0
189.65s
point five is the age. For every year he's only aging at point five or point five six percent. okay. So that is there and yeah basically that is the main what we the system ecosystem that we built is around that around longevity around the reversing your age.
Speaker 0
208.69s
Okay. So like I said, the one eighty one test that we have, right? It is a full on comprehensive advanced blood test wherein we uh you understand your present health status on a cellular level for all the major panels in the body.
Speaker 0
223.21s
So instead of doing a separate test, right? Like you said that you are a diabetic and then you have a cardiac issue, so you'll be taking separate tests for it, lipid profile and then a cardiac markers.
Speaker 0
233.61s
Hmm. So instead of that like why don't you uh think about doing it on a like in a single test itself the whole body would be covered the panel would be covered.
Speaker 1
242.83s
Okay.
Speaker 0
243.69s
So that is where we come in. So we have integrated all the major things because organs need to work together, right? Nothing is independent.
Speaker 0
253.07s
So once you the oxygen that you take is get
Speaker 1
253.11s
Hello.
Speaker 0
258.07s
passed down by the lungs and it gets converted into energy and that is turned to our blood which pushes it around the body. and even the blood health also matters.
Speaker 0
270.01s
So yeah, so that is what. So if do you think that this is something that should be interested in sir?
Speaker 0
276.79s
because
Speaker 1
277.67s
Yeah, let me let me think about it. How much does this cost?
Speaker 0
280.55s
so for the testing one eighty one test with we are also including omega three and omega six six test.
Speaker 0
286.73s
in it and then the doctor consultation and dietician consultation also would be included in it. So all of these services can be done for eighteen thousand.
Speaker 1
291.75s
all of you
Speaker 1
294.81s
Okay.
Speaker 0
295.51s
ya. so if you'd like do you have whatsapp on the same number?
Speaker 1
300.83s
Yes.
Speaker 0
301.65s
okay. I'll just send you a sample report. You can just have a look at it and uh I'll give you a call back tomorrow about follow ups.
Speaker 1
310.17s
just send the report let me reach back to you.
Speaker 0
312.47s
ol raait yaa shor dyaat varks.
Speaker 1
314.51s
All right.
Speaker 0
315.33s
thank you for your time sir. have a great day.