A
Call Intelligence
Deepa with Abijith — Feb 11, 2026 14:46
Deal Lost
Warm
Call History
2 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Deepa.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Deepa. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Reference to previous interest
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (24s)
Primary Language
English
Code Switching
None
Total Speaker Turns
12
Rep Words / Customer Words
42 / 31
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need more time
Give me some time probably this weekend I might
|
time | Customer | Yes | agreement/acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Other | Reference to a previous inquiry made by the customer. |
Key Moments
200:06
Rep Introduction
Establishes brand identity and purpose of call.
00:13
Customer Deferral
Customer takes control of the timeline, indicating they have the info but need time.
Trust Signals
1
Customer confirms they have the details
Resistance Signals
1
Customer asks for more time/weekend review
Topics Discussed
Inquiry 181
Follow-up timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Closing | 2 | neutral | Polite deferral of the conversation. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.43s
Hello.
Speaker 0
2.01s
yaa good afternoon. em ai speaking with miss deepa?
Speaker 1
5.21s
Yaasthikki
Speaker 0
6.09s
ya, abhijit desai from ivo health.
Speaker 1
9.19s
okay.
Speaker 0
9.87s
Yeah, I was calling regarding an inquiry that you put for the 181. So...
Speaker 1
13.87s
Yeah yeah I got the details. Give me some time probably this weekend I might
Speaker 0
16.13s
Okay.
Speaker 1
19.95s
All right. Yeah. Thank you so much. Thank you. Yeah yeah. Bye.
Speaker 0
20.17s
All.
Speaker 0
21.17s
All right. Ya. Thank you so much. Thank you.