A
Call Intelligence
Suresh with Abijith — Feb 06, 2026 13:00
Deal Lost
Cold
Call History
2 attemptsRep Performance
7.5/10
Pitch Effectiveness
5.0/10
Engagement
4.0/10
Conversion Probability
5.0%
Personalization
6.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
b2c
Campaign Source
WhatsApp
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
20% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:42 (102s)
Primary Language
English
Code Switching
None
Total Speaker Turns
25
Rep Words / Customer Words
198 / 72
Rep Longest Monologue
13s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
No Interest
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Clicked by mistake
Just maybe I have clicked by mistake and then I clicked.
|
no interest / accidental lead | Customer | Yes | acknowledge and pivot to future value | Good |
|
Not looking for tests
Right now I'm not looking for any kind of test.
|
product_fit | Customer | Yes | soft exit | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Neutral | Explaining biological age vs calendar age. |
| aiwo 360 program | Rep | -- | Negative | Referencing the specific ad the customer clicked. |
| blood test | Rep | -- | Negative | Secondary offering mentioned during the closing attempt. |
Key Moments
300:53
Customer expresses confusion
First sign that the lead might be low intent or accidental.
01:23
Direct rejection
Customer explicitly states they are not looking for tests and clicked by mistake.
01:33
Pivot to sample report
Rep successfully transitions from a failed sale to a lead nurturing step.
Discovery Questions
1
Q1
May I know like if you have any health goals or any health concerns that you want to address?
Trust Signals
2
Customer confirms clicking the ad
Customer listens to the full pitch without hanging up
Resistance Signals
3
Stated 'Nothing' for health concerns
Explicitly said 'clicked by mistake'
Stated 'Right now I'm not looking for any kind of test'
Confusion Signals
1
Confused about when the inquiry was made
Topics Discussed
Preventive Care
Epigenetic Testing
Biological Age
AIWO 360 Test
WhatsApp Ads
Sample Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite and receptive to the introduction. |
| Discovery | 2 | neutral | Unsure why he was being called or when he inquired. |
| Pitch | 3 | neutral | States he clicked by mistake. |
| Closing | 4 | neutral | Agrees to receive a sample report but maintains no current interest. |
Call Transcript
Click to expand
Speaker 1
0.49s
Hello.
Speaker 1
2.15s
Hello?
Speaker 0
2.95s
Yeah, good afternoon. Am I speaking to Siri?
Speaker 1
5.89s
Yes.
Speaker 0
6.55s
Sir, my name is Abhijit and I'm calling from Ivo Health Care Center from Chennai.
Speaker 1
11.53s
Okay.
Speaker 0
12.09s
Yeah, I'm calling regarding an inquiry that you put about one of our services. So is it a good time to talk?
Speaker 0
20.27s
Okay, so basically, uh we are into preventive care, uh and we mainly focus on early detection and work on that to totally avoid any diseases from spreading.
Speaker 0
32.03s
okay. and we are one of the only companies in india to ever introduce a
Speaker 0
38.05s
Epigenetic test. So it is a test that gives you your biological age compared to your calendar age.
Speaker 1
45.09s
Okay.
Speaker 0
45.55s
Yeah. And may I know like if you have any health goals or any health concerns that you want to address?
Speaker 1
53.55s
Nothing, but I'm confused like when I have done it.
Speaker 0
57.59s
I believe it was on the second of February. So for a IO three sixty test I think you might have seen our ad on WhatsApp and have inquired.
Speaker 1
63.23s
I think
Speaker 1
66.71s
maybe. Yeah. And I have clicked that one. Yeah.
Speaker 0
68.31s
Ya.
Speaker 0
70.49s
ya sir. so
Speaker 1
71.77s
So...
Speaker 0
72.63s
Would you be like interested in any of the services so we do have an advanced comprehensive blood test and even a epigenetic test that would tell you your biological age?
Speaker 1
83.99s
Right now I'm not looking for any kind of test. Just maybe I have clicked by mistake and then I clicked.
Speaker 0
90.47s
Okay sure. All right yeah.
Speaker 1
91.85s
All
Speaker 0
93.15s
Anyways I'll just share you a sample report you can just have a look at it and if at all in the future if you're looking to get tested right you can just let me know.
Speaker 1
100.05s
Sure. All right.
Speaker 0
100.61s
All right. Thank you Suresh.