A
Call Intelligence
Karthikeyan with Abijith — Feb 09, 2026 14:23
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Direct
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
14% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
5:50 (350s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
86
Rep Words / Customer Words
684 / 242
Rep Longest Monologue
38s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Out of town
I'm not in town. I'm back like next week or the last week of this month.
|
time | Customer | Yes | acknowledge and pivot | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Neutral | Introductory pitch about 183 biomarkers. |
| epigenetic test | Rep | -- | Interested | Explaining biological age and reverse aging. |
| dexa scan | Rep | -- | Interested | Recommended specifically for the customer's low back pain. |
Key Moments
300:44
Customer prompts for company intro
Shifted the call from a 'call back later' to an active sales pitch.
02:46
Customer reveals low back pain
Provided the specific hook for the rep to recommend the DEXA scan.
03:32
DEXA vs MRI clarification
Rep demonstrated technical expertise, building trust and authority.
Discovery Questions
4
Q1
Are you looking to get a dexa scan or something?
Q2
If you have any health goals or health concerns at the moment?
Q3
May I know your age by the way?
Q4
You working nine to five job sir?
Trust Signals
3
Sharing specific health concerns (back pain)
Sharing occupation details
Requesting information on WhatsApp
Enthusiasm Signals
2
Asking clarifying questions about DEXA vs MRI
Prompting for the company intro ('what this IO is all about')
Resistance Signals
1
Initial 'not the right time' due to travel
Confusion Signals
1
Uncertainty about what a DEXA scan entails compared to MRI
Topics Discussed
Preventive Care
Biomarkers
Epigenetics
Biological Age
DEXA Scan
Back Pain
Contractor Lifestyle
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Busy, out of town, but willing to listen. |
| Discovery/Pitch | 2 | neutral | Engaged with the concept of biological age and DEXA scans. |
| Closing | 3 | positive | Agreed to follow-up and requested pricing details. |
Call Transcript
Click to expand
Speaker 0
0.27s
halo, gud aaphṭanūn.
Speaker 1
1.39s
Okay.
Speaker 0
2.17s
I am speaking to Karthikeyan.
Speaker 1
4.05s
Yeah.
Speaker 0
4.79s
sar abhijit disai from i o health care company.
Speaker 1
7.47s
oke.
Speaker 0
8.63s
Yeah, I'm calling because you put in a inquiry for an appointment, so are you done with it?
Speaker 1
15.35s
No, I'm not done with it. In fact, I'm not in town. I'm back like next week or the last week of this month.
Speaker 0
17.95s
Okay.
Speaker 0
21.95s
okay. so like menu what the appointment is for sir like a doctor consultation or are you looking to get a dexa scan or something?
Speaker 1
30.21s
No, like I just wanted to know about what this what is what this IO is all about.
Speaker 0
34.53s
Okay.
Speaker 1
35.51s
oke.
Speaker 0
35.69s
Okay. I believe it's not the right time right now, right?
Speaker 1
40.09s
Yes. Oh.
Speaker 0
40.77s
Okay.
Speaker 0
42.27s
Sure sure. Once you get back just give me a call back on it.
Speaker 1
44.95s
no I just saw some you know like some you know those power services and all.
Speaker 0
49.33s
Yeah, yeah. So basically in a small sentence I can just give you an intro. So Ivo means love yourself, it's a Japanese word and we are basically into preventive care. So we have services such as an advanced comprehensive blood test which has 183 biomarkers which helps in understanding your current body health status.
Speaker 0
67.71s
And with that we can work on a preventive care.
Speaker 1
67.75s
And with that,
Speaker 0
70.23s
And also in early detection of diseases before it takes over. So before it get any disease so at Ivo we believe that any diseases in your body, right, before they get into a critical stage, it can be reversed.
Speaker 1
75.15s
So before it
Speaker 0
84.07s
So we believe in prevention rather than cure.
Speaker 1
87.81s
Okay. Yeah.
Speaker 0
88.43s
Yeah. And we are one of the first ever companies in India to ever introduce the epigenetic test. So this is a test that is mainly done outside of India and what it is is it will help you in finding out your biological age.
Speaker 1
94.15s
Saudi
Speaker 0
102.87s
So you might have a chronological age, right? Since the day that you were born up until today, you might be yours for a certain age. Other than that,
Speaker 1
102.91s
Okay.
Speaker 0
109.77s
Every organ in your body has its own biological age. So yeah, so you might be thirty, but if you're a heavy smoker, if you're a heavy alcoholic, your lungs and your kidney might be aging at the phase of one and a half to per year. So you might be thirty, but your organ might be at thirty-five or even forty.
Speaker 1
113.13s
so
Speaker 1
129.09s
Okay.
Speaker 0
129.67s
So with that information, uh we can even pinpoint the exact issue and with the change in lifestyle and food habits and even some supplements, right, wherein your body's uh deficit of some nutrients or something, we'll be able to work on the reversal process. So reverse aging is also one of the models that we have.
Speaker 1
150.25s
Okay.
Speaker 0
151.21s
ya. so men like if you have any health goals or health concerns at the moment.
Speaker 1
157.09s
so nothing. not there is no goal. that's not like yeah to be fit that's one thing.
Speaker 0
162.73s
ya.
Speaker 1
162.95s
And concern is like I have this low back pain in the shoe.
Speaker 0
166.79s
Okay.
Speaker 0
167.77s
So I guess like I know which state you're from are you from Chennai?
Speaker 1
171.51s
Can I?
Speaker 1
172.63s
ai am laik steying iyar yuvar yamaasiyaa thing ulli ai am steying iyar yuvar raajinagar.
Speaker 0
176.51s
Adayar okay. So like one thing that I can are you aware of what a DEXA scan is?
Speaker 0
183.29s
Okay, so basically a DEXA scan is a full body scan that we provide wherein you will be able to understand your uh bone density along with your fat percentage in the body and then the muscle mass.
Speaker 0
195.61s
So with that test you'll be able to understand if there anything uh deficit or your is your bones, right? Your tail bones or your backbone, if there is some damage or any if there is some nutrients missing, right? So depending on that we can go ahead with the further test as well.
Speaker 1
208.27s
So,
Speaker 0
212.45s
So amino acid
Speaker 1
212.97s
What is what scan is it? Is it like is it like a MRI scan or does it work?
Speaker 0
216.53s
Yeah yeah it it is basically a full body scan uh wherein uh it's a DEXA scan. So it will it it is gonna understand just the strength of the bones in your body.
Speaker 0
229.43s
So yeah, it's a very quick test and uh yeah, that basically just like an uh like MRI.
Speaker 1
229.69s
Okay.
Speaker 0
237.73s
but it is to understand the bone density. so m.r.i.s work on understanding the muscle masses, right?
Speaker 1
243.49s
Okay.
Speaker 0
243.87s
for brain scans and all, it would understand the clutter of cells in your brain. So that is how you get an imaging of the brain, right?
Speaker 1
252.21s
okay.
Speaker 0
252.39s
This one is a bit not that sensitive but a bit more focused on to the bones and the muscle mass.
Speaker 1
260.17s
Okay.
Speaker 0
260.71s
Yeah. So if you can just start with that, may I know your age by the way?
Speaker 1
266.69s
twenty six.
Speaker 0
267.59s
thirty six okay. and you working nine to five job ayye sir. suppose.
Speaker 1
272.79s
no, I am I am basically a contractor so
Speaker 0
276.15s
Okay so
Speaker 1
276.57s
Okay, so we'll work around the clock.
Speaker 0
278.95s
Okay, yeah, that's the thing. You might be standing all day, right?
Speaker 1
282.77s
reinterred yes.
Speaker 0
283.95s
so even that might be some of the issue. So I'd suggest you start your health journey with the Dexa scan so you'll be able to find an image and your like the scan will show your damages that's been done due to the lifestyle that you have. Right.
Speaker 0
300.17s
So with that we can focus on the type of journey that you would like to go on. So other than that there's no issue right? There's no hypertension or any.
Speaker 1
307.91s
Nothing, nothing, nothing. No, no, we don't want to be safe.
Speaker 0
310.35s
Okay, then I would suggest Dexa's cancel. May I know like when you are gonna be back to Chennai?
Speaker 1
315.09s
I'm back in the the last week of this month.
Speaker 0
317.93s
last week of this month. so anywhere around twenty fourth, twenty fifth i believe.
Speaker 1
322.07s
Yeah,
Speaker 0
323.23s
Okay. So I'll just give you a call back then so we can book an appointment for the DEXA scan. Okay. You can even research I will I'll even send you some of the sample reports like this.
Speaker 1
327.83s
Okay.
Speaker 1
331.31s
Yes, yes, yes, yes, you can select the price. I can have a look at it.
Speaker 0
334.15s
oke. so yu hev vaatsapp on di sem nambar ai sapoz.
Speaker 1
336.65s
the second one please.
Speaker 0
337.65s
all right ya. ai'll just ping you on whatsapp sir. and you can feel free to contact me on this number at any time.
Speaker 1
343.11s
Perfect, perfect.
Speaker 0
344.39s
abhijit.
Speaker 1
346.21s
perfect yeah. thank you so much.
Speaker 0
349.23s
All right. Thank you.