A
Call Intelligence
Yokesh Appavoo with Abijith — Feb 11, 2026 14:57
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
0.0/10
Engagement
1.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Abijith
Abijith scored 2.0/10 on call with Yokesh Appavoo. Review recommended.
No Close Attempt: Abijith
Abijith did not attempt to close on call with Yokesh Appavoo. Coaching opportunity.
No Rapport or Discovery: Abijith
Abijith skipped both rapport building and needs discovery on call with Yokesh Appavoo.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | AH | 181 | Leads
Conversation Flow
Opening Type
reference_previous
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:16 (16s)
Primary Language
English
Code Switching
None
Total Speaker Turns
7
Rep Words / Customer Words
23 / 4
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:13
Audio Check
Rep asks 'am i audible?' indicating a breakdown in communication flow.
Confusion Signals
1
Audio clarity issues
Topics Discussed
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer simply acknowledges presence with 'Hello' and 'Okay'. |
Call Transcript
Click to expand
Speaker 0
1.45s
Hello.
Speaker 1
1.71s
Yeah, sir, am I speaking to your case?
Speaker 0
5.23s
hello
Speaker 1
5.91s
hello. yes sir. am i speaking to yokesh?
Speaker 0
12.21s
Hello
Speaker 1
13.03s
hello sir am i audible?
Speaker 0
14.25s
Okay.